Top 752 Software Support Analyst Jobs

Technical Support Analyst
Simbe Robotics —Remote
- $72,000 - $83,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills
ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
SD Analyst
Provalus —Jasper, TX
- Computer networking
- Communication skills
- Entry level
Quick Apply
IT Support Analyst
JRBT —Waco, TX
- $24.52 - $29.80 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
4d
Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
- $64,300 - $102,200 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Wellness program
- Health savings account
FSR Analyst - Italy
DCI Solutions —Tampa, FL
- $120,000 - $165,000 a year
- Full-time
- Classroom
- Microsoft Excel
- Software troubleshooting
- Health savings account
- Relocation assistance
Quick Apply
End User Technical Support Analyst
Confidential —Lake Charles, LA
- $25 - $35 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Mileage reimbursement
Quick Apply
Customer Support Specialist/Analyst
HarrisData —Brookfield, WI
- $50,000 a year
- Full-time
- OSHA
- Word processing
- Computer literacy
Quick Apply
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Customer Support Analyst
Cook Systems —Tallahassee, FL
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
9d
Desktop Support Analyst
Allied Staff Augmentation Partners, Inc. —Tampa, FL
- $30 - $33 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
8d
DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
IT Support Analyst
Vaco by Highspring —Spokane, WA
- $33 - $38 an hour
- On call
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
Product Support Analyst
Experis —Irvine, CA
- $31.50 an hour
- Contract
- Mid-level
- Analysis skills
- 1 year
- Health savings account
- Disability insurance
Quick Apply
6h
Client Support Analyst I
LayerCake Technologies —Atlanta, GA
- On call
- Ability to lift 25 pounds
- Entry level
- Paid holidays
- Disability insurance
SD Analyst
Provalus —Brewton, AL
- Mid-level
Quick Apply
Sales Support Analyst
THE PROFESSIONAL GROUP —Roseville, MI
- $50,000 - $60,000 a year
- Full-time
- ERP systems
- Mid-level
- Continuous improvement
Quick Apply
3d
Technical Support Analyst
CAI —San Diego, CA
- $21 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
5h
Field Technical Support Analyst
American National Red Cross —Nashville, TN
- $28 - $31 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
2h

I want to receive the latest job alert for Software Support Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Software Support Analyst jobs near

Technical Support Analyst

Simbe Robotics
Remote

Apply Now

Job Details

Full-time
$72,000 - $83,000 a year

Qualifications

Technical documentation
Computer hardware
Data interpretation
Technical writing experience
AI-driven automation

Full Job Description

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.

Position Overview

Simbe is seeking a Technical Support Analyst with strong technical depth to investigate and resolve customer issues across our robotic and software systems. This role is a direct contributor. The expectation is to resolve a meaningful share of incoming issues, not route them. You will work with internal diagnostics, telemetry, system logs, and monitoring tools to diagnose problems at their root, and collaborate with Engineering and Operations to close them.

As other team members focus on building and improving Simbe's support processes and infrastructure, this role will be a key contributor to the quality and capacity of the support team, helping shape how investigations are run and creating leverage through tooling and documentation.

Simbe expects team members to use automation and AI tooling to multiply their impact. We hire people who continuously eliminate manual work through scripting, tooling, and AI-assisted workflows.

Responsibilities

Customer Issue Investigation and Resolution Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling. Analyze issues related to robot operation, scan quality, data accuracy, CV pipeline outputs, and system performance. Drive issues through to resolution, not just triage.
Technical Troubleshooting Reproduce and analyze reported issues with rigor. Gather relevant data and diagnostic context. Work with Engineering and Operations to resolve issues that require cross-functional input, and provide thorough documentation when escalating.
Automation and Workflow Tooling Build scripts, automations, or lightweight tools to accelerate investigation workflows, automate recurring analysis tasks, and reduce manual effort across the support function. Use AI tools and agents as core parts of the investigation and analysis workflow.
Pattern Identification and Systemic Issues Identify recurring issues and systemic failure patterns across the customer base. Surface these to Engineering and Product with clear data and context. Contribute to reducing issue recurrence through improved documentation, detection, and escalation.
Support Operations and Documentation Contribute to internal support documentation, runbooks, and escalation procedures. Help maintain and improve the operational processes that enable the team to scale.
Cross-Team Collaboration Collaborate with Engineering, Product, and Operations in a remote-first environment. Provide detailed investigation context when escalating. Help internal teams understand customer-facing issue patterns.

Qualifications

Bachelor's degree or equivalent practical experience
Demonstrated technical troubleshooting ability for hardware, software, or systems
Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes
Experience using scripting (Python, SQL, bash, or similar) or automation tools to reduce manual work
Demonstrated ability to use AI tools and agents to accelerate investigation and analysis workflows
Strong analytical thinking and methodical approach to problem-solving
Excellent written communication — ability to document clearly and communicate technical findings to non-technical stakeholders
Comfortable learning new systems and tooling quickly

Preferred Qualifications

Experience in technical support, customer support, or technical operations
Familiarity with Jira Service Management or similar ticketing systems
Exposure to robotics, autonomous systems, IoT, or computer vision
Experience building internal tooling or workflow automation for support or operations functions
Interest in and comfort with AI-assisted tooling as a core part of day-to-day work

What We're Looking For

A technically capable resolver — someone who wants to understand systems deeply and build the tooling to investigate and detect issues faster. The role is not primarily about ticket volume; it is about investigation quality, systemic thinking, and continuous improvement of how Simbe supports its customers.

The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

Software Support Analyst jobs

Technical Support Analyst

ERP Implementation & Support Analyst - Accounting

SD Analyst

IT Support Analyst

Service Delivery Analyst

FSR Analyst - Italy

End User Technical Support Analyst

Customer Support Specialist/Analyst

IT Support Analyst

Customer Support Analyst

Desktop Analyst

Desktop Support Analyst

DPAE Aircraft Carriers IT Analyst

IT Support Analyst

Product Support Analyst

Client Support Analyst I

SD Analyst

Sales Support Analyst

Technical Support Analyst

Field Technical Support Analyst

I want to receive the latest job alert for Software Support Analyst

Related Searches

Explore jobs in more locations

Position Overview

Responsibilities

Qualifications

Preferred Qualifications

What We're Looking For

Job Seeker Tools

Employer Tools

Browse

Stay Connected