Top 679 Software Support Analyst Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Customer Support Analyst - Gujarati
Mews —Remote
- $64,500 - $66,000 a year
- Remote
- Hospitality
- English
- Mid-level
- Paid parental leave
- Paid holidays
IT Support Analyst (West Coast)
Magna Legal Services —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Junior Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Houston, TX
- $57,000 - $63,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Office
- Health insurance
- Dental insurance
Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
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JD Edwards (JDE) World Support Analyst
ProCern Technology Solutions —Remote
- Full-time
- Remote
- ERP systems
- Manufacturing
- Senior level
- Health savings account
- Health insurance
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Technical Support Analyst
Accenture —Mountain View, CA
- $30.13 - $40.13 an hour
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
Client Support Analyst II
Origami Risk LLC —Remote
- $66,000 - $82,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Health savings account
IT Support Analyst
JRBT —Waco, TX
- $24.52 - $29.80 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Disability insurance
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13d
ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Field Service Representative Analyst (Shaw AFB)
Belcan —Sumter, SC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
- $45,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
12d
ERP Support Analyst- Microsoft Dynamics Nav/Business Central
Tecta America —Rosemont, IL
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
SD Analyst
Provalus —Jasper, TX
- Computer networking
- Communication skills
- Entry level
Quick Apply
Desktop Support Analyst
Blupace —Auburn, ME
- $22 - $25 an hour
- Contract
- Mid-level
- In-person
- Communication skills
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6d
Field Service Representative Analyst (Lejune)
Belcan —Camp Lejeune, NC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
Computer System Analyst
Rapid Transport —Pharr, TX
- From $15 an hour
- Full-time
- Spanish
- Computer networking
- In-person
- Health insurance
- Dental insurance
Quick Apply
Implementation & Training Analyst
Synergent —Westbrook, ME
- $63,000 - $78,000 a year
- Full-time
- Up to 50% travel
- Computer literacy
- Bachelor of Science
Quick Apply
5d

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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

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Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Quick Apply

Refine Your Search

Software Support Analyst jobs

Application Support Analyst I (Remote Position)

Customer Support Analyst - Gujarati

IT Support Analyst (West Coast)

Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Junior Technology Support Analyst

Technical Support Analyst (Su-Th 9:00a-5:30p)

JD Edwards (JDE) World Support Analyst

Technical Support Analyst

Client Support Analyst II

IT Support Analyst

ERP Implementation & Support Analyst - Accounting

Field Service Representative Analyst (Shaw AFB)

IT Support Analyst

ERP Support Analyst- Microsoft Dynamics Nav/Business Central

SD Analyst

Desktop Support Analyst

Field Service Representative Analyst (Lejune)

Computer System Analyst

Implementation & Training Analyst

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