Top 770 Software Support Analyst Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
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IT Support Analyst
JRBT —Waco, TX
- $24.52 - $29.80 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
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11d
ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
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- Computer science
- Computer Science
- Bachelor of Science
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IT Service Management Analyst, Specialist
Vanguard —Dallas, TX
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FSR Analyst - Italy
DCI Solutions —Tampa, FL
- $120,000 - $165,000 a year
- Full-time
- Classroom
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- Health savings account
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IT Technical Writer / Systems Analyst
Software Technology Inc —Richmond, VA
- Mid-level
- Office
- In-person
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Field Service Representative Analyst (Shaw AFB)
Belcan —Sumter, SC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
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Field Service Representative Analyst (Lejune)
Belcan —Camp Lejeune, NC
- $110,000 - $120,000 a year
- Computer science
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Desktop Support Analyst
Experis —Niskayuna, NY
- Contract
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1d
DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
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- Full-time
- Microsoft Excel
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IT Analyst - Bilingual English/Korean
Eclipse Advantage —LaGrange, GA
- $58,000 - $72,000 a year
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- Computer science
- Computer Science
- English
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Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
- $64,300 - $102,200 a year
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Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
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Service Support Analyst - Medicaid Provider Relations
Software Technology Inc —Remote
- HIPAA
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- Bachelor's degree
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Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
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- SQL
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Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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IT Support Analyst (Hybrid)
NORTH COUNTRY BUSINESS PRODUCTS INC —Minneapolis, MN
- $20 - $23 an hour
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Employee stock ownership plan
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Software Support Analyst
Vergent LMS —Ridgeland, MS
- Mid-level
- Office
- Analysis skills
- Disability insurance
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Client Success Analyst
N3XT —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
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Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance

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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

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Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

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Refine Your Search

Software Support Analyst jobs

Application Support Analyst I (Remote Position)

IT Support Analyst

ERP Implementation & Support Analyst - Accounting

IT Service Management Analyst, Specialist

FSR Analyst - Italy

IT Technical Writer / Systems Analyst

Field Service Representative Analyst (Shaw AFB)

Field Service Representative Analyst (Lejune)

Desktop Support Analyst

DPAE Aircraft Carriers IT Analyst

IT Analyst - Bilingual English/Korean

Service Delivery Analyst

Junior Service Support Analyst

Service Support Analyst - Medicaid Provider Relations

Software Support Analyst & Help Desk

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

IT Support Analyst (Hybrid)

Software Support Analyst

Client Success Analyst

Service Desk Analyst

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