Top 754 Software Support Analyst Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
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Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
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Software Support Analyst
FCC Behavioral Health —Kennett, MO
- Full-time
- Mid-level
- High school diploma or GED
- Training & development
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Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
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- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
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- Computer science
- Computer Science
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End User Technical Support Analyst
Confidential —Lake Charles, LA
- $25 - $35 an hour
- Full-time
- Background check
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- Mid-level
- Mileage reimbursement
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Customer Support Specialist/Analyst
HarrisData —Brookfield, WI
- $50,000 a year
- Full-time
- OSHA
- Word processing
- Computer literacy
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Customer Support Analyst
Cook Systems —Tallahassee, FL
- Computer science
- Computer Science
- Mid-level
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FSR Analyst - Italy
DCI Solutions —Tampa, FL
- $120,000 - $165,000 a year
- Full-time
- Classroom
- Microsoft Excel
- Software troubleshooting
- Health savings account
- Relocation assistance
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Field Service Representative Analyst (Lejune)
Belcan —Camp Lejeune, NC
- $110,000 - $120,000 a year
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- Azure
- Oracle
- Paid holidays
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IT Support Analyst
Vaco by Highspring —Spokane, WA
- $33 - $38 an hour
- On call
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- 3 years
- Travel
- Health insurance
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Field Service Representative Analyst (Shaw AFB)
Belcan —Sumter, SC
- $110,000 - $120,000 a year
- Computer science
- Azure
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Technical Support Analyst 4 - Petersburg, VA/Hybrid
Software Technology Inc —Petersburg, VA
- Mid-level
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SD Analyst
Provalus —Jasper, TX
- Computer networking
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Desktop Systems Analyst
Glidewell Dental —Irvine, CA
- $28 - $34 an hour
- Full-time
- 5 years
- Mid-level
- Office
- Health savings account
- Health insurance
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DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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AIT Analyst
CGI Group, Inc. —Fort Worth, TX
- $80,000 - $100,000 a year
- Ability to walk for extended periods
- Writing skills
- English
- Paid parental leave
- Paid holidays
Service Delivery Analyst
Compeer Financial —Prairie du Sac, WI
- $64,300 - $102,200 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Wellness program
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Technology Support Analyst II
Addison Group —Buffalo, NY
- $62,400 - $75,000 a year
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Client Success Analyst
N3XT —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

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Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

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Refine Your Search

Software Support Analyst jobs

Application Support Analyst I (Remote Position)

Software Support Analyst & Help Desk

Software Support Analyst

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Support Analyst I (Remote)

End User Technical Support Analyst

Customer Support Specialist/Analyst

Customer Support Analyst

FSR Analyst - Italy

Field Service Representative Analyst (Lejune)

IT Support Analyst

Field Service Representative Analyst (Shaw AFB)

Technical Support Analyst 4 - Petersburg, VA/Hybrid

SD Analyst

Desktop Systems Analyst

DPAE Aircraft Carriers IT Analyst

AIT Analyst

Service Delivery Analyst

Technology Support Analyst II

Client Success Analyst

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