Top 764 Software Support Analyst Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
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Technical Support Analyst
Election Systems & Software —Omaha, NE
- $53,000 - $55,000 a year
- On call
- Ability to walk for extended periods
- Data analysis skills
- Office
- Opportunities for advancement
- Flexible schedule
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8d
ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
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Software Escalation Analyst
Leidos —Remote
- $69,550 - $125,725 a year
- Full-time
- Remote
- Customer service
- Mid-level
- SQL
Field Service Representative Analyst (Lejune)
Belcan —Camp Lejeune, NC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
Field Service Representative Analyst (Shaw AFB)
Belcan —Sumter, SC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
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Implementation & Training Analyst
Synergent —Westbrook, ME
- $63,000 - $78,000 a year
- Full-time
- Up to 50% travel
- Computer literacy
- Bachelor of Science
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2d
Customer Support Analyst
Hansen Talent Group —Columbia, SC
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Organizational skills
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FSR Analyst - Italy
DCI Solutions —Tampa, FL
- $120,000 - $165,000 a year
- Full-time
- Classroom
- Microsoft Excel
- Software troubleshooting
- Health savings account
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DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
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Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
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System Support Analyst
Helix Energy —Houston, TX
- Call employer
- Travel
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Software Support Analyst
FCC Behavioral Health —Kennett, MO
- Full-time
- Mid-level
- High school diploma or GED
- Training & development
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Service Support Analyst - Medicaid Provider Relations
Software Technology Inc —Remote
- HIPAA
- Mid-level
- Bachelor's degree
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Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Software Support Analyst
Vergent LMS —Ridgeland, MS
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
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Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Client Success Analyst
N3XT —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

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Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

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Refine Your Search

Software Support Analyst jobs

Application Support Analyst I (Remote Position)

Technical Support Analyst

ERP Implementation & Support Analyst - Accounting

Software Escalation Analyst

Field Service Representative Analyst (Lejune)

Field Service Representative Analyst (Shaw AFB)

Implementation & Training Analyst

Customer Support Analyst

FSR Analyst - Italy

DPAE Aircraft Carriers IT Analyst

Junior Service Support Analyst

Software Support Analyst & Help Desk

System Support Analyst

Software Support Analyst

Service Support Analyst - Medicaid Provider Relations

Customer Support Analyst, Tier 1

Software Support Analyst

Support Analyst I (Remote)

Service Desk Analyst

Client Success Analyst

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