Top 849 Software Support Analyst Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
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Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
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IT Support Analyst II
Radiology Partners Inc —Remote
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
IT Support Analyst
ACI Infotech —Miramar, FL
- $15 - $18 an hour
- Contract
- Ability to walk for extended periods
- Computer literacy
- Mid-level
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Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
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Software Support Analyst
Prof Compounding Centers of America —Houston, TX
- Remote
- Mid-level
- Office
- SQL
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2d
ERP Implementation & Support Analyst - Accounting
Northlake Partners —Seattle, WA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
International Vitamin Corporation —Greenville, SC
- $68,700 - $110,424 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
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15h
Field Service Representative Analyst (Lejune)
Belcan —Camp Lejeune, NC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
- Health insurance
Field Service Representative Analyst (Shaw AFB)
Belcan —Sumter, SC
- $110,000 - $120,000 a year
- Computer science
- Azure
- Oracle
- Paid holidays
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IT Service Management Analyst, Specialist
Vanguard —Dallas, TX
- Mid-level
- Bachelor's degree
- 1 year
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
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Desktop Support Analyst
Experis —Niskayuna, NY
- Contract
- English
- Mid-level
- Office
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1d
Support Analyst II
ICM Ventures Inc —Colwich, KS
- Full-time
- Azure
- Microsoft Outlook
- Research
Quick Apply
2d
Customer Support Analyst
Cook Systems —Tallahassee, FL
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
IT Support Analyst
Vaco by Highspring —Spokane, WA
- $33 - $38 an hour
- On call
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply

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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

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Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

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Refine Your Search

Software Support Analyst jobs

Application Support Analyst I (Remote Position)

Support Analyst I (Remote)

IT Support Analyst II

Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]

IT Support Analyst

Technical Support Analyst (Su-Th 9:00a-5:30p)

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Customer Support Analyst, Tier 1

Software Support Analyst & Help Desk

Software Support Analyst

ERP Implementation & Support Analyst - Accounting

IT Support Analyst

Field Service Representative Analyst (Lejune)

Field Service Representative Analyst (Shaw AFB)

IT Service Management Analyst, Specialist

Desktop Analyst

Desktop Support Analyst

Support Analyst II

Customer Support Analyst

IT Support Analyst

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