Top 17 Software Support Analyst Jobs in Duluth, GA

PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
12d
Technical Support Analyst
Waystar —Duluth, GA
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
- Paid parental leave
- Paid holidays
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Application Support Analyst
DPR Construction —Atlanta, GA
- Overtime
- Computer science
- Computer Science
- Mid-level
Support Analyst
PowerPlan, Inc —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Work from home
Technical Support Analyst I
RaceTrac, Inc. —Atlanta, GA
- Full-time
- Mid-level
- Travel
- Mentoring
9d
Microsystems Analyst
Northside Hospital Inc. —Atlanta, GA
- Full-time
- Hospital
- Research
- Mid-level
Client Support Analyst I
LayerCake Technologies —Atlanta, GA
- On call
- Ability to lift 25 pounds
- Entry level
- Paid holidays
- Disability insurance
IT Support Analyst II / Endpoint Specialist - onsite
Georgia Banking Company —Atlanta, GA
- Monday to Friday
- Mid-level
- Office
- Windows
Payroll Product Support Analyst
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Research
- Finance
Systems Analyst
ATC —Atlanta, GA
- Contract
- Microsoft Outlook
- Word processing
- Mid-level
Technical Product Support Analyst, Senior
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Java
- Finance
Analyst, EUC
Intercontinental Exchange Holdings, Inc. —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Inventory management
Product Training Analyst
Deluxe —Atlanta, GA
- Email
- 18 years or older
- Computer science
- Computer Science
- Employee stock purchase plan
- Disability insurance
9d

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Software Support Analyst jobs near Duluth, GA

PC Support Analyst

Yamaha Motor US -
Marietta, GA

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Job Details

12 days ago

Benefits

Profit sharing
Wellness program
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Vision insurance

Qualifications

Computer operation
Windows
Remote access software
Desktop applications
Productivity software

Full Job Description

Yamaha is seeking to fill a PC Support Analyst role for our facility in Marietta, GA. In this role, you will provide technical support, PC set-up and installation of software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Clearly communicate technical solutions in a user-friendly professional manner; provide one-on-one end-user assistance as needed, assist Network Technicians; troubleshoot network printer problems. Pass more complex end-user problems on to appropriate Network Team members, conduct hardware and software inventory database maintenance and reporting and perform related work as required. Handle all Helpdesk requests over the Phone or from the Helpdesk Tracking System for the Yamaha user base (Office or Field) then ensure the call is tracked in the Yamaha CMS. Resolves all Level One/Two end-user problems and requests assistance on all Level Three requests from a Network team member. Responsible for ensuring problem resolution to Helpdesk requests, inventory and warranty service repair when necessary.

What you'll be doing:

Resolve all Helpdesk support calls over the phone or from the Helpdesk Tracking System including the following.
Troubleshoot PC hardware, software, and printer problems.
Troubleshoot and resolve basic office phone issues as well as supported phone software.
Troubleshoot system access including basic network and server access problems.
PC set-up and configuration for any New Hire, Transfer, Termination.
PC system maintenance and upgrades, basic PC refresh.
Basic support, troubleshoot and resolve issues with Yamaha Mobile devices and our GOOD application.
Assistance with documents, e-mail, Internet, VPN dial-in and shipping of equipment.
Issues that cannot be addressed by the Helpdesk are escalated accordingly.
Set-up training classroom.
Effective communication skills both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
Must frequently lift and/or move up to 25 pounds.
Other Duties as assigned.

What you need to be successful:

AA or equivalent combination of education and experience.
Minimal Five years experience working with computer technology in a business environment.
Basic understanding of computer technology in a business environment.
Effective computer skills; Windows 10, Windows 11, Microsoft Office, Remote Desktop and other Company and discipline specific software applications.

What's in it for you:

401(k) and Profit Sharing
Fertility Benefits
37.5 hour work-week
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short-Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product

Reports to: Help Desk Manager I

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-AU1

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Refine Your Search

Software Support Analyst jobs in Duluth, GA

PC Support Analyst

Technical Support Analyst

Support Analyst - Integrations & Analytics

Application Support Analyst

Support Analyst

Technical Support Analyst I

Microsystems Analyst

Client Support Analyst I

IT Support Analyst II / Endpoint Specialist - onsite

Payroll Product Support Analyst

Systems Analyst

Technical Product Support Analyst, Senior

Analyst, EUC

Product Training Analyst

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