Top 13 Software Support Analyst Jobs in Richmond, VA

Desktop Remote Analyst
Iron Bow Technologies —Richmond, VA
- $19.00 - $22.50 an hour
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
7d
Technical Support Analyst 4
Software Technology Inc —Richmond, VA
- Writing skills
- Research
- Mid-level
Quick Apply
Technical Support Analyst [Background Check & Employment BG Check] - North Chesterfield, VA
Software Technology Inc —North Chesterfield, VA
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Technical Support Analyst 4 - Richmond, VA/ONSITE 100%
Software Technology Inc —Richmond, VA
- Contract
- Writing skills
- Research
- Mid-level
Quick Apply
Technical Support Analyst 2 - Richmond, VA/Onsite
Software Technology Inc —Richmond, VA
- Mid-level
- In-person
Quick Apply
Technical Support Analyst
Apollo Technology Solutions LLC —Richmond, VA
- Contract
- Mid-level
- Communication skills
- Time management
Quick Apply
7h
Senior IT Technical Support Analyst
Troutman Pepper Locke —Richmond, VA
- $70,000 - $90,000 a year
- Full-time
- Research
- Windows
- 3 years
7d
Technical Support Analyst 2 – Contract Position
BranCore Technologies —Richmond, VA
- Email
- Mid-level
- 4 years
- Communication skills
3h
Desktop Technical Support Analyst 3
Software Technology Inc —Richmond, VA
- Google Workspace
- Mid-level
- Clinic
Quick Apply
Technical Support Analyst 4 - Petersburg, VA/Hybrid
Software Technology Inc —Petersburg, VA
- Mid-level
Quick Apply
IT Technical Writer / Systems Analyst
Software Technology Inc —Richmond, VA
- Mid-level
- Office
- In-person
Quick Apply

Related jobs to explore

Based on your search for Software Support Analyst

ERP Support Analyst
Polk Mechanical Company —Richmond, VA
Ability to engage end users across all levels of technical sophistication, from field foremen to finance directors. 3+ years of hands-on ERP support experience.
$80,000 - $100,000 a year
Quick Apply
Application Support Analyst (BHJOB1435_35548)
Astyra Corporation —Richmond, VA
Extensive experience providing customer service skills, preferably in technical support, help desk, or application support environment., *Required 8 Years*.
$32 - $36 an hour
Quick Apply
7d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
Analyze software/hardware performance issues. Partner with other business groups in VS&Co. to resolve multi-layer problems. Level 1 support during peak periods.
$59,300 - $77,805 a year
7d

Show more jobs in cities nearby

I want to receive the latest job alert for Software Support Analyst in Richmond, VA

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Software Support Analyst jobs near Richmond, VA

Desktop Remote Analyst

Iron Bow Technologies -
Richmond, VA

Quick Apply

Job Details

$19.00 - $22.50 an hour
7 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

THE OPPORTUNITY

As a Desktop Remote Analyst, you'll play a vital role in ensuring customers receive timely, high-quality support by managing incoming service requests and coordinating technician workloads. You'll serve as the central point of communication between customers, field technicians, and internal teams to drive efficient ticket resolution, maintain SLA compliance, and support overall operational excellence.

HOW YOU'LL MAKE AN IMPACT

Monitor incoming ticket queues and assign incidents to the appropriate technical resources based on priority, workload, and SLA requirements.
Review and validate ticket details, asset information, and coding to ensure accuracy and contract compliance.
Coordinate with the Service Desk and internal support teams to route out-of-scope requests appropriately.
Track high-priority incidents and tickets spanning multiple teams to ensure timely resolution and customer satisfaction.
Maintain ticket quality by documenting actions, linking related incidents, and ensuring complete and accurate records.
Perform quality assurance reviews and reconciliations to verify all ticket activity is properly documented.
Prepare daily incident status reports, major incident summaries, and operational metrics for leadership.
Support first-call notification and, when applicable, first-call resolution efforts.
Collaborate with customers, field technicians, and leadership to communicate updates and balance workloads effectively.
Perform other duties as assigned in support of service delivery and operational objectives.

SKILLS THAT DRIVE SUCCESS

Experience working with enterprise ticketing platforms such as ServiceNow, Cherwell, or similar ITSM tools.
Experience managing and coordinating incident queues while meeting Service Level Agreements (SLAs).
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills with a customer-first mindset.
Experience creating reports and analyzing operational data using Microsoft Excel, Word, and PowerPoint.
Experience using Microsoft SharePoint to manage and access documentation.
Working knowledge of computer hardware, software, networking, and IT support terminology.
Strong attention to detail and commitment to maintaining accurate documentation.
Ability to work independently while collaborating effectively across multiple teams.

WHAT SETS YOU APART

Experience supporting enterprise or government IT service delivery environments.
Familiarity with ITIL principles and incident management best practices.
Experience monitoring technician workloads and optimizing resource allocation.
Ability to identify trends and recommend process improvements that enhance service delivery.
High School Diploma or equivalent required + 1-2 years of work experience in the IT field

WHY YOU'LL LOVE IT!

Be at the center of day-to-day operations, helping customers get the support they need while making a measurable impact on service delivery.
Join a collaborative team where communication, organization, and problem-solving are valued and rewarded.
Iron Bow is rapidly growing, and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $19-22.50/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.

#LI-PD1 #LI-HYBRID

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Quick Apply

Refine Your Search

Software Support Analyst jobs in Richmond, VA

Desktop Remote Analyst

Technical Support Analyst 4

Technical Support Analyst [Background Check & Employment BG Check] - North Chesterfield, VA

Technical Support Analyst 4 - Richmond, VA/ONSITE 100%

Technical Support Analyst 2 - Richmond, VA/Onsite

Technical Support Analyst

Senior IT Technical Support Analyst

Technical Support Analyst 2 – Contract Position

Desktop Technical Support Analyst 3

Technical Support Analyst 4 - Petersburg, VA/Hybrid

IT Technical Writer / Systems Analyst

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for Software Support Analyst in Richmond, VA

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected