Top 12 Software Support Analyst Jobs in Wayne, PA

IT Support Analyst (East Coast)
Magna Legal Services —King of Prussia, PA
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
IT Support Analyst
Allan Myers, Inc —Malvern, PA
- Full-time
- Hybrid work
- Computer Science
- Construction site
- Mid-level
URBN Desktop Analyst
URBN —Philadelphia, PA
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Senior Technical Support Analyst
Hajoca Corporation —Whitemarsh, PA
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Wellness program
Quick Apply
Technical Support Analyst
CSC (Corporation Service Company) —Wilmington, DE
- Overtime
- Mid-level
- Product management
- Travel
4d
Senior User Support Analyst - Philadelphia
Rawle & Henderson LLP —Philadelphia, PA
- Full-time
- 5 years
- Research
- Windows
Quick Apply
4d
Epic Credentialed Trainer-Project Delivery Senior Analyst
Deloitte —Philadelphia, PA
- $71,300 - $112,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level

Other jobs to consider

Find your next job by exploring related positions.

IT Dept - Service Support Specialist I
Phillips & Cohen Associates Ltd. —Wilmington, DE
Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive…
$22 an hour
Quick Apply
IT Support Specialist
Haverford Systems, Inc. —Downingtown, PA
Bachelor’s degree in engineering, Computer Science, or a related field. As a Client Support Specialist, you interact with clients through phone calls, emails,…
$47,500 - $52,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
10d
Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender,…
$59,300 - $77,805 a year
3d

Show more jobs in cities nearby

I want to receive the latest job alert for Software Support Analyst in Wayne, PA

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Software Support Analyst jobs near Wayne, PA

IT Support Analyst (East Coast)

Magna Legal Services -
King of Prussia, PA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Health insurance

Qualifications

Customer communication
Network troubleshooting
Triage
Windows
Troubleshooting audio issues
Desktop (troubleshooting support)

Full Job Description

About Us:

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.

About Maggie
Maggie is Magna's digital court reporter product. Court reporters use Maggie live, during real depositions and proceedings, to capture the official record. When Maggie works well, no one notices. When something goes wrong, proceedings can stop. The stakes are real, and the people on the other end of the line are professionals who need help fast.
We're roughly doubling our user base over the next year and creating our first dedicated support team for the product. This is a founding role for that team.

The role
You're the first call when a court reporter has an issue with Maggie. Sometimes the issue is the product. Sometimes it's a laptop, a network, or a misconfigured headset. Sometimes the user just needs to be walked through a feature they haven't used before.
Your job is to triage quickly, resolve what you can, route what you can't, and make sure the user is never left waiting — especially if a deposition is happening right now.
You'll work closely with our Support Supervisor and Product Subject Matter Expert, the Magna IT team for hardware and network issues, and occasionally our engineering partners for product bugs. You'll also help build the knowledge base, runbooks, and training material we don't have yet — because we're starting from scratch.

What a day looks like

Field inbound tickets, calls, and chats from court reporters using Maggie
Resolve common issues in real time: account access, settings, configuration, how-to questions
Triage incoming issues: is this a Maggie product issue, a hardware/IT issue, or a feature request?
Coordinate with Magna IT teammates when the root cause is the user's machine, network, or peripheral
File clean, reproducible bug reports with our engineering pod (Restless Labs) when the issue is in the product
Take on-call shifts for P0 emergencies — when a deposition is in progress and Maggie is down, you're the person who gets it back up
Update the knowledge base as you learn what's common — every fix you figure out should make the next ticket faster
Build Maggie Specific hardware kits that include laptops and specialized mixers (East Coast)
Watch for patterns and flag them to the product team

Qualifications

3+ years in customer-facing technical support — B2B SaaS, IT help desk, legal tech, or similar
Calm under pressure. You've been the person on the line when a customer's live event is broken and the clock is ticking. You don't panic — you fix or you route, and you keep the user informed.
Sharp triage instincts. You can tell the difference between "this is a product bug" and "this is a laptop issue" without a 45-minute back-and-forth.
Strong written communication. Our users are legal professionals. They notice writing quality. Tickets, emails, and knowledge base articles all need to be clean.
Comfortable on Windows and Mac with basic networking fluency (Wi-Fi troubleshooting, audio device configuration, browser diagnostics).
Self-starter. This is a brand-new team. The runbooks don't exist yet. The process is what we build together. If you need an established playbook before you can act, this isn't the right role.
Available for on-call rotation. P0 incidents happen during live proceedings. We pay a stipend per shift.
Based in the Eastern time zone, available 8a–5p ET

Bonus points

Experience in legal tech, court reporting, or working with attorneys or paralegals
Familiarity with remote deposition platforms, transcription software, or audio/video capture tools
Light scripting or SQL\KQL skills for log analysis
Ticketing system experience (Zendesk, ServiceNow, Jira Service Management, or similar)
Knowledge base authoring experience

Compensation & Benefits

Base salary
Health insurance and benefits
401(k) plan available

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

Software Support Analyst jobs in Wayne, PA

IT Support Analyst (East Coast)

IT Support Analyst

URBN Desktop Analyst

Senior Technical Support Analyst

Technical Support Analyst

Senior User Support Analyst - Philadelphia

Epic Credentialed Trainer-Project Delivery Senior Analyst

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for Software Support Analyst in Wayne, PA

Explore jobs in more locations

What a day looks like

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected