Top 72602 Software Support Engineer Jobs

Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
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Software Engineer (CONTRACTOR)
EDDA TECHNOLOGY, INC. —Princeton, NJ
- $55 - $70 an hour
- Temporary
- Bachelor of Science
- English
- Mid-level
- Health insurance
- Dental insurance
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WMS Solution Engineer
Experis —New Jersey
- $65 - $70 an hour
- Contract
- Remote
- Mid-level
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3d
Software Engineer III
Acara Solutions —Buffalo, NY
- $80 an hour
- Full-time
- Remote
- Background check
- Word processing
- 3 years
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AWS Incident Response Engineer
i4DM —Remote
- On call
- Azure
- Computer Science
- Windows
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Junior Cloud Engineer
Changeis —Remote
- Remote
- Azure
- Computer Science
- AWS
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Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
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Sr. Technical Support Engineer
SentinelOne —Remote
- $92,800 - $115,000 a year
- Remote
- Windows
- Senior level
- Communication skills
- Employee stock purchase plan
- Paid holidays
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9d
Junior Engineer - Tier 1 Helpdesk Support
Defense Unicorns —San Antonio, TX
- $102,000 - $138,000 a year
- On call
- Remote
- Azure
- Windows
- AWS
- Paid parental leave
- Health savings account
Technical Support Engineer 2
Enlyte —Remote
- $25.00 - $31.25 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Research
- Health savings account
- AD&D insurance
Junior Security Engineer
E Logic —Baltimore, MD
- From $75,000 a year
- Full-time
- Remote
- 1 year
- Entry level
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Junior Developer
Naylor LLC —Remote
- Full-time
- Remote
- Communication skills
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
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Support Engineer
Precisely US Jobs —Remote
- On call
- Remote
- Computer Science
- Mid-level
- 3 years
Quick Apply
5d
Technical Support Engineer (L1/Frontline Support)
Databento —Chicago, IL
- Remote
- Mid-level
- SQL
- Fair chance
Quick Apply
Software Support Engineer III
Natera —Remote
- $80,500 - $100,600 a year
- Weekends as needed
- Remote
- Computer science
- Computer Science
- 5 years
- Commuter assistance
- Health insurance
Associate Engineer, Tech support
Nagarro —Remote
- Entry level
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L1 Support Engineer - Technical Services
Gray Matter —Remote
- Remote
- Mid-level
- Bachelor's degree
- 2 years
Remote Support Engineer II
Coretelligent —Atlanta, GA
- $60,000 - $75,000 a year
- Email
- Remote
- Mid-level
- 3 years
- Mentoring
- Paid parental leave
- Health savings account
Quick Apply
Technical Support Engineer
Kantata —Remote
- $65,000 - $75,000 a year
- Full-time
- Remote
- Computer Science
- Writing skills
- English
Technical Support Engineer
Legion —Redwood City, CA
- $85,000 - $87,300 a year
- Weekends as needed
- Remote
- Background check
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Senior IT Support Engineer

A Fast Growing AI Robotics Company
Cambridge, MA

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Job Details

Full-time | Contract
$55 - $65 an hour

Benefits

Commuter assistance
Disability insurance
401(k)
Flexible spending account
Life insurance

Qualifications

Jira
Asset management
Endpoint Security
Cloud identity and access management (IAM)
Zero Trust security
Knowledge management
Google Workspace
Mobile device support
Okta
Linux support
Wireless networking
Ansible
Wireless access points
Startup experience
Tooling
CrowdStrike Falcon
Google Meet
ISO standards
5 years
Infrastructure as Code (IaC)
Operational management
Operations coordination
iOS
AI tools proficiency
Zoom
SOC 2
Windows
Android
Network infrastructure
Bash

Full Job Description

HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management, identity and access, conference room technology, and Tier 1/2 support.

In this role, you’ll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering high-quality support across Linux, macOS, Windows, iOS, and Android environments. This is a hands-on, customer-facing role for someone who takes ownership, continuously improves processes, and thrives in fast-paced technical environments.

The ideal candidate is proactive, highly organized, technically versatile, and passionate about delivering exceptional user support experiences.

As a Senior IT Support Engineer, you'll:

Own end-to-end onboarding and offboarding processes, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
Provide Tier 1/2 support for devices, accounts, productivity tools, connectivity, conference room technology, and end-user systems across Linux, macOS, Windows, iOS, and Android environments.
Manage device lifecycle operations, including procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.
Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.
Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.
Coordinate with external IT vendors, contractors, and service providers to support operational needs and escalations.
Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.
Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.
5+ years of experience in end-user IT support with progressive ownership and operational responsibility
Hands-on support experience across Linux, macOS, and Windows environments
Proficiency supporting iOS and Android devices
Familiarity with MDM platforms such as Fleet, JumpCloud, Intune, or JAMF
Knowledge of identity and access management platforms, including Okta, JumpCloud, or Azure AD/Entra ID
Proficiency administering Google Workspace and supporting productivity tooling
Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice
Working knowledge of networking concepts including DHCP, DNS, VLANs, VPNs, Wi-Fi, and firewall fundamentals
Familiarity with virtualization platforms such as VMware or Proxmox
Ability to perform light scripting or automation using Bash, PowerShell, or Python
Strong troubleshooting, communication, documentation, and organizational skills
Ability to work independently in fast-paced environments while delivering excellent end-user support
Ability to lift up to 40 lbs. and work within office, lab, network closet, and infrastructure environments
Ability to travel occasionally to support office operations, buildouts, or hardware deployments

Preferred Qualifications:

Background supporting highly technical engineering organizations such as robotics, AI, embedded systems, or ML teams
Familiarity with Cisco Meraki, Fortigate, or similar networking platforms
Knowledge of conference room A/V systems and collaboration platforms such as Google Meet, Zoom Rooms, Pexip, Logitech, Crestron, or Poly
Familiarity with CrowdStrike or modern endpoint security platforms
Familiarity with AWS or other cloud infrastructure platforms
Knowledge of infrastructure automation or infrastructure-as-code tooling such as Terraform, Pulumi, or Ansible
Familiarity with zero-trust networking or remote access tools such as Tailscale
Background supporting environments aligned with SOC 2, ISO 27001, or similar compliance standards
Experience working in startup or high-growth technology environments
Familiarity with AI productivity tools such as Claude, ChatGPT, or Gemini

Benefits:

Pre-tax commuter benefits
Employer (HireArt) subsidized Healthcare Benefits
Flexible Spending Account for healthcare-related costs
HireArt covers all costs for short- and long-term disability and life insurance
401k package

Commitment: This is a full-time, 12-month contract position staffed via HireArt. This position will be onsite and available to candidates who are local to the Cambridge, MA area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

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Refine Your Search

Software Support Engineer jobs

Senior IT Support Engineer

Software Engineer (CONTRACTOR)

WMS Solution Engineer

Software Engineer III

AWS Incident Response Engineer

Junior Cloud Engineer

Help Desk Support Engineer

Sr. Technical Support Engineer

Junior Engineer - Tier 1 Helpdesk Support

Technical Support Engineer 2

Junior Security Engineer

Junior Developer

Support Engineer

Technical Support Engineer (L1/Frontline Support)

Software Support Engineer III

Associate Engineer, Tech support

L1 Support Engineer - Technical Services

Remote Support Engineer II

Technical Support Engineer

Technical Support Engineer

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