Top 8 Software Support Technician Jobs in Draper, UT

GSD Global Support Tech Generalist, English with Japanese Preferred
The Church of Jesus Christ of Latter-day Saints —Riverton, UT
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
GSD Global Support Tech Generalist English/Spanish Required
The Church of Jesus Christ of Latter-day Saints —Riverton, UT
- Full-time
- Spanish
- Computer science
- Computer Science
Event Tech Support Specialist
RainFocus —Orem, UT
- Weekends as needed
- Windows
- Travel
- Warehouse
- 401(k)
- Paid time off
Quick Apply
Tech & Simulation Support Specialist
Covista —Salt Lake City, UT
- $38,894.07 - $68,341.37 a year
- Weekends as needed
- Laboratory
- Classroom
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Field Customer/Tech Training Instructor
Lightspeed DMS —South Jordan, UT
- $72,817 - $77,808 a year
- Remote
- Mid-level
- Bachelor's degree
- Travel
Quick Apply
New Tech Trainer/Installer
Alsco Uniforms —Salt Lake City, UT
- Full-time
- Up to 50% travel
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
4h

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GSD Global Support Tech Generalist, English with Japanese Preferred

The Church of Jesus Christ of Latter-day Saints -
Riverton, UT

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Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.

This is a full-time (40-hour/week) position . Must be able to work the following days and time - It would be Monday- Friday 4:30 PM - 1:00 AM . Under current hybrid working arrangements, the person in this position may be required to work in our Riverton, UT office once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval.

Learn more about the GSD HERE !

Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
Provides technical support of hardware, systems, sub-systems and/or applications
Assists with navigating around application menus, may be required to remote into customer's computer
Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
Offers alternative solutions where appropriate
Records all customer contact information in CRM system
Escalates more complex problems to the Global Tech Support Specialist when appropriate
Performs work under general supervision

High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
0 to 2 years previous computer technical support
Fluency in reading, writing, and speaking English is required.
Fluency in reading, writing, and speaking Japanese is preferred.
Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
Must be able to work Monday-Friday 4:30 PM to 1:00 AM
Although this is a hybrid position, must live close to the office based in Riverton, UT USA

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Apply Now

Refine Your Search

Software Support Technician jobs in Draper, UT

GSD Global Support Tech Generalist, English with Japanese Preferred

GSD Global Support Tech Generalist English/Spanish Required

Event Tech Support Specialist

Tech & Simulation Support Specialist

Field Customer/Tech Training Instructor

New Tech Trainer/Installer

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