Top 7766 Software Support Jobs

Software Support and Onboarding Specialist
SocialSchedules —Remote
- $20 - $25 an hour
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
7d
Customer Support Specialist
HelloTeam —Remote
- Full-time
- Remote
- Computer literacy
- Writing skills
- Business Administration
Quick Apply
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Customer Support Specialist
Healthcare Systems and Technologies, LLC —Remote
- Full-time
- Remote
- Clinic experience
- Bachelor's degree
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Field Support Specialist - (CCTV & Alarms)
CrossCom National LLC —Buffalo Grove, IL
- $18 - $20 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Senior Installation Field Engineer
MKS2 Technologies —Hot Springs, SD
- $70,000 - $80,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
Technical Support Representative
Spaceman USA —Loveland, CO
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
Technical Support Specialist
Oliver Travel Trailers —Hohenwald, TN
- $20 - $24 an hour
- Full-time
- Background check
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
East Central Mental Health Center —Troy, AL
- $18.00 - $19.25 an hour
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
10d
Lead Technical Support
Scaled Health —White Salmon, WA
- $62,000 - $85,000 a year
- 8 hour shift
- Background check
- Customer service
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Monitoring Technical Support Specialist Bilingual Spanish
The GEO Group —Anderson, IN
- $17.75 - $19.75 an hour
- Overtime
- Spanish
- Microsoft Excel
- 5 years
- Paid training
- Health savings account
8d
Clinical Application Support Specialist (Neurodiagnostics)
Compumedics —Charlotte, NC
- From $65,000 a year
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Product Support Engineer
Voice Products Inc —Fresno, CA
- $80,000 - $90,000 a year
- Urgently hiring
- Hybrid work
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Structural Engineer ( or Civil, Non-Traditional)
RISA —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Organizational skills
- Health savings account
- AD&D insurance

I want to receive the latest job alert for Software Support

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Software Support jobs near

Software Support and Onboarding Specialist

SocialSchedules
Remote

Quick Apply

Job Details

Full-time
$20 - $25 an hour
7 days ago

Qualifications

Client onboarding
Data entry in Excel
Software support
Spreadsheets
User training (technical support)
Payroll systems
Managing clients in a customer support role
Data interpretation
Customer service knowledge base
Customer support
Managing projects
Productivity software
Cross-functional collaboration
Technical Proficiency
Cross-functional communication

Full Job Description

Job Overview
Our Sales and Support team is looking for a Software Support Specialist responsible for getting new customers to their first payroll run. In this role, you’ll perform onboarding, data migration, support and training to our US-based customers.

This is one of our most critical jobs to accelerate revenue growth, and we take our work seriously. We strive to bring attention to detail, professionalism, and excellent customer service to every interaction. At SocialSchedules, we always find opportunities to improve and innovate; our team pushes innovation by bringing ingenuity to our daily work and high levels of adaptability to incorporate changes into the way we work. You will excel in this role as a fearless self-starter!

For this role, we are seeking a tech-savvy setup project/account manager with an entrepreneurial mindset, and a high degree of ownership.

Ideally, you have payroll implementation expertise, with a background partnering with, or working inside, a payroll provider. A strong history of customer support for software products is mandatory. If you’re committed to exceptional communication (both written and verbal) and eager to make a significant impact, we want to hear from you.

Responsibilities

Manage multiple setup/onboarding projects simultaneously, across a variety of businesses with data from a variety of previous payroll systems.
Be responsible for the timely and accurate onboardings, holding a high quality bar for yourself and your team.
Manage data for onboarding quickly and responsibly protecting PII and formatting as needed to be uploaded and validated.
Collaborate with your team and cross-functionally to create and improve processes, process documentation, and tooling.
Provide customer service via tickets, email, and phone/video directly to companies.
Drive operational efficiency, meeting SLAs to ensure seamless company onboarding.
Provide direct assistance to customers dealing with complex payroll scenarios identified during the setup process.
Cultivate strong relationships with our customers, overseeing setup projects to accurate, successful completion.

Requirements

3+ years of payroll implementation or account management experience
Proficiency in Excel
Skillset in creative problem-solving and data interpretation through the application of payroll/business knowledge
Experienced project manager, capable of managing multiple complex projects to timely completion
Strong focus on customers, with excellent communication skills in both verbal and written formats.
Comfortable in highly cross-functional and geographically distributed environments, with a track record of collaborative work with teams.
A friendly and helpful attitude in all interactions with teammates and customers
Tech-savvy with comfort in using modern productivity tools and comfortable with learning new technologies
Self-motivated with a drive for career growth in a tech startup
Availability to work US Pacific business hours

Join us as we grow an exciting new module for a well established product with loyal customer base.

Pay: $20.00 - $25.00 per hour

Application Question(s):

Tell me about a time when you hit an unexpected software issue — missing data, a system mismatch, or a deadline at risk. What did you do before escalating, and what was the outcome?
What types of software platforms have you supported/data have you managed, and how have you approached learning a new system when onboarding a client to software you weren't already familiar with?

Work Location: Remote

Quick Apply

Refine Your Search

Software Support jobs

Software Support and Onboarding Specialist

Customer Support Specialist

Technical Support Specialist

Helpdesk Customer Support

Customer Support Specialist

Field Service Support Specialist

Field Support Specialist - (CCTV & Alarms)

Senior Installation Field Engineer

Software Support Technician

Technical Support Representative

Technical Support Specialist

IT Support Specialist

Lead Technical Support

Monitoring Technical Support Specialist Bilingual Spanish

Clinical Application Support Specialist (Neurodiagnostics)

Product Support Engineer

Tier 3 Engineer

Field Service Engineer

Field Service Engineer

Structural Engineer ( or Civil, Non-Traditional)

I want to receive the latest job alert for Software Support

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected