Top 7291 Software Support Jobs

Client Service Representative - Bilingual (English/Spanish)
Underline Infrastructure —Colorado Springs, CO
- From $20 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid training
- Health savings account
12d
Technology Specialist
Insurors Indemnity Companies —Waco, TX
- $57,294.68 - $69,000.04 a year
- Full-time
- Mid-level
- Continuous improvement
- Software development experience
- Health savings account
- Health insurance
Quick Apply
IT Support
Sine Engineering —Bozeman, MT
- Full-time
- Mid-level
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
11d
Regional Support Specialist
Cochrane Supply & Engineering —Houston, TX
- From $100,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Engineering
- Disability insurance
- Health insurance
Quick Apply
Field Support Specialist - (CCTV & Alarms)
CrossCom National LLC —Buffalo Grove, IL
- $18 - $20 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
AUTOCAD ARCHITECT EXPERT
FZAD ARCHITECTURE & DESIGN —New York, NY
- $100 - $150 an hour
- Contract
- Background check
- 5 years
- English
Quick Apply
7d
IT Support and Systems Analyst
X Contracting, LLC —Glendale, AZ
- Full-time
- No background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist - Temporary Position
Inmediata Heath Group —San Juan, PR
- Temporary
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
IT Systems Specialist (On-site - Pelican Rapids and Mahnomen)
LAKE REGION ELECTRIC COOPERATIVE —Detroit Lakes, MN
- $32 - $35 an hour
- Email
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
10d
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Project Administrator
Emprove Practice Solutions —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health savings account
- Health insurance
Quick Apply
Assistive Technology Assessment Coordinator
Midstate ARC Inc —Meriden, CT
- $20 - $25 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Research
- Dental insurance
- 401(k)
Quick Apply
Enterprise Service Technical Support Subject Matter Expert (SME)
SMS DATA PRODUCTS GROUP, INC —Shaw AFB, SC
- Full-time
- Mid-level
- 3 years
Quick Apply
Technical Support Engineer
EcoMicron Inc. —Cedar Park, TX
- $80,000 - $120,000 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Technology Integration Specialist 2
VIABILITY, INC —Holyoke, MA
- $24.76 an hour
- Full-time
- Experience working with individuals with disabilities
- Mid-level
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
Clinical Application Support Specialist (Neurodiagnostics)
Compumedics —Charlotte, NC
- From $65,000 a year
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
- $45,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
13d
Entry Level Application Systems Support Technician - In Office
Speed Commerce —Louisiana, MO
- From $15.50 an hour
- Nights as needed
- Office
- Databases
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Desktop Support III-Knoxville, TN Office Onsite
Edfinancial Services LLC —Knoxville, TN
- On call
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply

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Client Service Representative - Bilingual (English/Spanish)

Underline Infrastructure
Colorado Springs, CO

Apply Now

Job Details

Full-time
From $20 an hour
12 days ago

Benefits

Paid training
Health savings account
AD&D insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Spanish
English
Network infrastructure
Client services experience
Problem-solving
Organizational skills
Time management

Full Job Description

About Underline

Underline starts with our people.

At Underline, we've rapidly built a culture around ownership, trust, community, and innovation. Underline is dedicated to cultivating a growth environment where people feel valued, work with a purpose of mission, are personally rewarded, and are professionally challenged.

Are you ready to join this team and transform American communities?

Underline was founded in 2019 with a singular mission: to ensure the vibrancy of our nation through building intelligent community infrastructure in a socially equitable manner. We work with American communities to design, finance, and construct open access fiber-optic networks. These networks are critical to secure internet access that’s fast, affordable, and fair. As open access networks, this infrastructure is also the essential foundation for distributed healthcare services, new wireless solutions, and resilient infrastructure including modernized water systems and responsible energy creation. Our first two projects are in Colorado Springs and Fountain, Colorado.

About this Position

As a Client Success Representative reporting to the Client Success Team Lead in office in Colorado Springs, CO. You must be passionate about working closely with our clients to find solutions that maximize their satisfaction on an Underline network. You will be the voice of Underline to all clients, as well as the voice of the client when issues arise and improvements can be made. We are learning every day and we are the tip of the spear for improvements!

You are adept at finding creative and efficient ways to work through complex client inquiries and solve problems. You have excellent communication skills and are comfortable conversing with clients across a number of channels, including over the phone. You have superior organization skills and are comfortable managing your own time. You also have a mind to be flexible as we are still building processes and pivoting to support our clients.

Does this sound like you?

Excellent written and verbal communication skills in both English and Spanish
Ability to think on your feet, we are still building processes and not everything is established
Ability to collaborate in a team environment, as well as work as an independent contributor
Excellent time management skills; you thrive in a fast-paced, sometimes ambiguous environment
A can-do attitude and amazing problem solving skills

What you'd be doing:

Answer incoming client emails, calls, and chats regarding billing issues, product problems, service questions, technical troubleshooting of client equipment, and general client concerns.
Perform basic and advanced troubleshooting of client hardware and software issues, including network connectivity, device configuration, and performance issues related to client equipment (routers, modems, etc.).
Guide clients through diagnostic steps to identify problems with their equipment and resolve issues when possible, including resetting, configuring, or updating devices.
Investigate client issues in various business systems, and when not able to resolve the issue directly, work with other departments, such as engineering and network operations, to resolve complex technical problems.
Coordinate and dispatch technical service teams for on-site support when issues cannot be resolved remotely. Ensure all relevant information, including troubleshooting steps and equipment status, is clearly communicated to the field technicians.
Work with installation partners to schedule, monitor, and confirm appointments for client installations, upgrades, or repairs. Ensure that installations are completed to the highest standards and that any post-installation issues are quickly addressed.
Escalate unresolved technical issues to appropriate teams while ensuring a clear and detailed explanation of the troubleshooting steps already taken.
Identify trends heard from clients by logging and tagging issues, and then reporting trends with as much data as you can provide, including recurring technical issues or hardware failures.
Take the extra mile to engage clients and become their advocate within the business.
Work to establish a positive rapport with every client interaction and maintain a high level of professionalism with clients, even when dealing with technical difficulties or scheduling on-site support.

Experience we require:

1+ years experience in client service or client facing roles.
Bilingual - Spanish/English Speaking
Consistently meet or exceed productivity, quality, and client satisfaction goals

Bonus points:

Telecom, networking, or troubleshooting experience
Experience using ZenDesk, or ServiceNow

Pay: From $20.00 per hour

Benefits:

AD&D insurance
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

Software Support jobs

Client Service Representative - Bilingual (English/Spanish)

Technology Specialist

IT Support

Regional Support Specialist

Field Support Specialist - (CCTV & Alarms)

AUTOCAD ARCHITECT EXPERT

IT Support and Systems Analyst

IT Support Specialist - Temporary Position

IT Systems Specialist (On-site - Pelican Rapids and Mahnomen)

Software Support Technician

Desktop Support Technician

Project Administrator

Assistive Technology Assessment Coordinator

Enterprise Service Technical Support Subject Matter Expert (SME)

Technical Support Engineer

Technology Integration Specialist 2

Clinical Application Support Specialist (Neurodiagnostics)

IT Support Analyst

Entry Level Application Systems Support Technician - In Office

Desktop Support III-Knoxville, TN Office Onsite

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