Top 8220 Software support Jobs

Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Customer Support Specialist
HelloTeam —Remote
- Full-time
- Remote
- Computer literacy
- Writing skills
- Business Administration
Quick Apply
Technical Product Support - EdTech
Securly —Remote
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
13d
Software Support Specialist - Tier 2
Travelnet Solutions —Remote
- $25.96 - $31.25 an hour
- Remote
- Mid-level
- Mentoring
- 1 year
- Health savings account
- Disability insurance
Quick Apply
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
IT Support Engineer (MSP EXPERIENCE REQUIRED)
Confidential —Fort Myers, FL
- From $60,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
Oliver Travel Trailers —Hohenwald, TN
- $20 - $24 an hour
- Full-time
- Background check
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Regional Support Specialist
Cochrane Supply & Engineering —Dallas, TX
- From $100,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Engineering
- Disability insurance
- Health insurance
Quick Apply
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
Technology Specialist
Insurors Indemnity Companies —Waco, TX
- $57,294.68 - $69,000.04 a year
- Full-time
- Mid-level
- Continuous improvement
- Software development experience
- Health savings account
- Health insurance
Quick Apply
Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Systems Support Specialist
Inpria Corporation —Corvallis, OR
- Overtime
- Background check
- Computer Science
- Ability to walk for extended periods
- Health savings account
- Paid holidays
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Desktop Support III-Knoxville, TN Office Onsite
Edfinancial Services LLC —Knoxville, TN
- On call
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Technical Support Specialist
Sheldon Manufacturing —Cornelius, OR
- $20 - $26 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Health savings account
- Health insurance
Quick Apply
IT Dept - Service Support Specialist I
Phillips & Cohen Associates Ltd. —Wilmington, DE
- $22 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
Church Software Support Specialist
Diocesan Publications —Byron Center, MI
- $41,000 - $48,000 a year
- Full-time
- Bilingual
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
Quick Apply
5d
Product Support Engineer
Voice Products Inc —Fresno, CA
- $80,000 - $90,000 a year
- Urgently hiring
- Hybrid work
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

I want to receive the latest job alert for Software support

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Specialist

PatientNow -
Remote

Quick Apply

Job Details

Full-time
$24 - $26 an hour

Qualifications

Practice management
Customer follow-ups
Email customer support
Technical support via phone
Phone communication
Professional ethics
Practice management software
Patient management software
LogMeIn
Mid-level
Incident Escalation
Managing clients in a customer support role
Analysis skills
IT experience within healthcare
Zendesk
Customer engagement
TeamViewer
Remote desktop tools
CRM system proficiency
Technical support via email
Escalation handling
Communication skills
Technical Proficiency
Peripheral hardware support
Ticketing system technical support

Full Job Description

Company Overview:

Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.

Vision: Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission: PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values:

Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
Be Authentic – By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary:

The Support Specialist provides software application and technical support to PatientNow customers, serving as a trusted resource for troubleshooting, education, and issue resolution. This role is responsible for diagnosing customer questions, guiding users through solutions, and ensuring a positive support experience across PatientNow's EMR, Practice Management, and CRM platforms.

Success in this role requires strong technical aptitude, customer empathy, effective communication skills, and a commitment to helping clients maximize the value of their PatientNow investment. Support Specialists are expected to deliver outstanding service, resolve issues efficiently, and contribute to customer satisfaction and retention.

Essential Duties and Responsibilities:

Provide software application support for PatientNow customers via phone, email, and ticketing systems.
Assist clients with all aspects of the PatientNow platform, helping them maximize operational efficiency, revenue growth, and patient satisfaction.
Diagnose and resolve software-related issues as well as hardware integrations involving scanners, barcode readers, cameras, and payment processing devices.
Guide customers through troubleshooting steps and clearly communicate solutions in a professional, user-friendly manner.
Accurately document customer interactions, issue details, and resolutions within the CRM and ticketing system.
Identify, prioritize, and escalate complex or high-impact issues according to established support procedures.
Conduct customer follow-up and scheduled callbacks to ensure issues are resolved and customer expectations are met.
Recommend alternative solutions and best practices that improve customer outcomes and platform adoption.
Stay current on PatientNow products, new feature releases, industry trends, and support processes.
Contribute to a customer-first culture focused on responsiveness, accountability, and continuous improvement.
Shift: 1130 AM EST - 8 PM EST

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience:

1+ years of software support, technical support, customer service, or help desk experience.
Experience troubleshooting software applications and resolving customer issues in a timely manner.
Strong technical aptitude with the ability to learn and support multiple software products.
Experience supporting EMR, Practice Management, CRM, or healthcare technology platforms preferred.
Experience using CRM and ticketing systems to manage customer cases and documentation.
Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar technologies.
Excellent written and verbal communication skills.
Strong customer service orientation with a commitment to delivering exceptional experiences.
Ability to multitask, prioritize workload, and manage competing demands in a fast-paced environment.
Effective problem-solving and analytical skills.

Why You’ll Thrive Here:

In this role, you’ll get to:

Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market;
Collaborate with a talented, curious team that values experimentation, learning, and customer empathy;
Be empowered to lead with autonomy while supported by strong leadership and product discipline; and
Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Note: PatientNow jobs are listed on our careers page patientnow.com/careers and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or [email protected]

The pay range for this role is:
24.03 - 26.44 USD per hour(Remote (United States))

Quick Apply

Refine Your Search

Software support jobs

Technical Support Specialist

Customer Support Specialist

Technical Product Support - EdTech

Software Support Specialist - Tier 2

IT Support Tier I

Helpdesk Customer Support

Field Service Support Specialist

IT Support Engineer (MSP EXPERIENCE REQUIRED)

Technical Support Specialist

Regional Support Specialist

Software Support Technician

Technology Specialist

Desktop Support Technician

IT Systems Support Specialist

Tier 3 Engineer

Desktop Support III-Knoxville, TN Office Onsite

Technical Support Specialist

IT Dept - Service Support Specialist I

Church Software Support Specialist

Product Support Engineer

I want to receive the latest job alert for Software support

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected