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Spa Host/Hostess- Part Time, $29.44/Hour

Aulani, A Disney Resort & Spa -
Kapolei, HI

Apply Now

Job Details

Part-time | Full-time
10 days ago

Benefits

Free parking
Food provided

Qualifications

Store closing procedures
Basic math
Inventory replenishment
Loss prevention
Balancing end-of-day transactions

Full Job Description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!

The Spa Host/Hostess is responsible for providing exceptional service to spa guests at reception, concierge and reservations. This position requires greeting of all guests, assisting with reservations and checking in and out of both the spa and teen spa. The hostess will either be servicing the guests in front of house or selling spa services in the reservations office.

Responsibilities :

Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments
Review guest appointment/schedules as needed
Acknowledge and greet Guests who enter and leave the spa facilities
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
Utilize spa computers with skill and proficiency
Maintain a Spa Desk Bank
Answer the phone promptly and use the guest’s name throughout the phone conversation
Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area
Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
Maintain a clean, safe, fully stocked and well organized work area
Handle guests questions and concerns professionally and courteously
Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends

Basic Qualifications :

Must be detail oriented and have the ability to multi task
Must have enthusiasm and possess excellent guest service skills
Excellent communication and listening skills
Enjoy working with people and possess a friendly and outgoing personality
Follows Open/Close procedures including, but not limited to counting out and balancing of funds at beginning and end of shifts
Adhere to loss prevention guidelines
Follow stock replenishment procedures
Prior retail and/or sales experience helpful; comfortable with suggestive selling
Basic mathematical skills are necessary

Preferred Qualifications:

Prior concierge or reservation sales experience preferred – familiarity with spa products/services and terminology helpful
Sales training preferred
Computer knowledge and ease of use
Knowledge of Hawaiian/Japanese language preferred

Additional Information :
SCHEDULE AVAILABILTY
Part-Time: Must be available for a minimum of 3 full days of availability, including one weekend day (Saturday or Sunday). Must be available to work up to 40 hours per week during training.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

Keyword: AULANI CASTING, AULANICASTING, Laniwaispa

The pay rate for this role in Hawaii is $29.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Apply Now

Refine Your Search

Special Event Host jobs

Spa Host/Hostess- Part Time, $29.44/Hour

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Front Desk Host - $20/HR

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Server Assistant and Host

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I want to receive the latest job alert for Special Event Host

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