Top 2 Sr Systems Engineer Ii Jobs in Reston, VA

Senior Engineer - Network/Systems Level 2
Solve Ltd. —Reston, VA
- Full-time
- Background check
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
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Senior Engineer - Network/Systems Level 2

Solve Ltd.
Reston, VA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Hardware maintenance
Data recovery
Server backup and recovery
VLAN
Desktop (troubleshooting support)
Data backup
Network security appliance implementation
Network routing
VPN management
Desktop administration

Full Job Description

Position: Senior Engineer - Network/Systems (Level 2)

Department: Service and Support

General Summary:

Engineers are strong in all the most common and popular technologies. In addition to strong technical aptitudes, backed by at least 2 years of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange Online, Microsoft 365, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value.

Position Responsibilities:

DAILY time entry accounting for at least 7 hours
Adherence to SLA requirements for ticket resolution and related KPIs
Documentation of Client Networks
Creating client specific SOP’s
Small Projects
Assist Lead Engineers on larger projects
Provide guidance and backup coverage for junior Engineers
T&M service requests
Participate in on-call support rotations as needed
Respond to customer support tickets on the service board by triaging and prioritizing requests, communicating clear updates and ETAs, troubleshooting and resolving issues to completion, documenting work performed and time accurately, and escalating appropriately when scope, risk, or complexity requires additional resources.
Monitor client environments (servers, endpoints, network devices, backups, and security tools), triage and remediate alerts
Execute scheduled patching and maintenance windows, validate successful completion (including post-change checks), document actions taken, and escalate recurring or high-risk issues with root-cause recommendations.
Perform Backup Maintenance & Backup Test Restores
Installation, configuration, troubleshooting and customization of M365 Office Suite applications per customer's preferences
Install, configure and test workstation hardware including video cards, NICs, storage and peripheral devices such as printers, scanners, etc.
Configure file, print and remote access services
Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
Administration of enterprise e-mail applications, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases

Professional Competencies:

Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Ability to provide accurate time estimates for how long a task will take
Understands that the success of individuals is measured by the success of their teams
Ability to quickly learn new technologies through the use of self-study materials and intuition
Ability to articulate technical information clearly and simply to non-technical people
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Is self-motivated and can be self-directed when necessary
Enjoys sharing information, supporting others, and working on a team to achieve team goals
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work they perform or are associated with

Knowledge, Skills, and Abilities:

Experience required with Windows desktop operating systems
Experience with Microsoft 365 and admin functionalities
Experience with PowerShell and basic automation
Entra ID (Azure AD), Conditional Access, Intune/MDM, identity troubleshooting, endpoint management
Experience with EDR/endpoint protection, MFA, email security, patching/monitoring, remediation workflows
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with routers and firewalls with an understanding of core network fundamentals such as installing, VPNs, VLANs, Routing and Access Control lists, etc.
Experience with Terminal Services, VMware & Hyper-V
Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
Physical Infrastructure knowledge related to structured cabling, server hardware installation and UPS systems.
Understanding of DNS and Domain services
Working Knowledge of Wireless Technologies

Credentials and Experience:

Engineer with two to four years’ experience
Minimum 2 years’ experience – Switching, VLAN, Routing, Firewalling Support
Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
Minimum 2 years’ experience - Data Backup and Recovery Support, Antivirus Support, VPN Connectivity Support
Has at least two certifications. The following certifications are preferred: Microsoft: MS-900, AZ-900, SC-900, PL-900, CompTIA: A+, Network+, Security+, Project+, Cisco Certified Network Associate
Solid dependable engineer, follows directions and maximizes billing opportunities
Consistently receives good client feedback

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Reston, VA 20190 (Required)

Work Location: In person

Quick Apply

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Sr Systems Engineer Ii jobs in Reston, VA

Senior Engineer - Network/Systems Level 2

Sr. Infrastructure Engineer 2 - Network

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