Top 337 Sr Telephony Engineer Jobs

Sr Telephony Systems Engineer
loanDepot —Irvine, CA
- $80,000 - $110,000 a year
- On call
- SQL
- Bachelor's degree
- APIs
- Wellness program
- Health insurance
Quick Apply
Director of Information Technology
The Club at Admirals Cove —Jupiter, FL
- $90,000 - $140,000 a year
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health savings account
- Health insurance
Quick Apply
10d
C# Linux Back-End Developer
Amtelco —McFarland, WI
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Senior Artificial Intelligence (AI) Developer
Amtelco —McFarland, WI
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Senior Network & Systems Engineer
Cook Inlet Housing Authority —Anchorage, AK
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Background check
- System design
- Windows
- Health savings account
- AD&D insurance
Quick Apply
9d
Senior Systems & Network Administrator
MODERN DISPOSAL SERVICES. —Lewiston, NY
- $95,000 - $120,000 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Enterprise Account Executive AI & Telecommunications
Business Automation Technologies —Little Silver, NJ
- $60,000 - $200,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
GenAI CCaaS Engineer
Robert Half —Washington, DC
- $50 - $54 an hour
- Temporary
- Computer Science
- Mid-level
- Master's degree
- Disability insurance
- Dental insurance
Quick Apply
14d
Network Engineer - Senior
Amentum —Fort George G Meade, MD
- $200,000 - $240,000 a year
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Travel
- Health savings account
- Health insurance
Quick Apply
Director, Engineering
SPECTRUM —Greenwood Village, CO
- $138,800 - $246,400 a year
- Engineering
- English
- Residential
- Opportunities for advancement
2d
Senior Unified Communications Engineer
CHS Inc —Inver Grove Heights, MN
- $86,000 - $143,700 a year
- Email
- Computer science
- Computer Science
- Office
- Profit sharing
- Disability insurance
11d
【Up to $120K】【Visa Support】Japanese Bilingual Senior Security Engineer (10879)
Leverages U.S. Inc. (Shigotosagashi.com) —New York, NY
- $90,000 - $120,000 a year
- Full-time
- System design
- Windows
- Team management
- Health insurance
- Dental insurance
Quick Apply
9d
IT/Technical Architect
Tallahassee Memorial —Tallahassee, FL
- Full-time
- Surgery
- Computer Science
- Psychiatry
Senior Network Engineer
Sierra Central Credit Union —Yuba City, CA
- $120,000 - $138,000 a year
- 8 hour shift
- Computer science
- 7 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
3d
Senior Network Engineer Full Time - Information Technology
Memorial Hospital of Gardena —Gardena, CA
- $92,102.40 - $135,408.00 a year
- Full-time
- Computer Science
- Hospital
- 5 years
Quick Apply
Sr. Tech Specialist GPON and Fiber-Optic Networks
Software Resources, Inc. —Lake Buena Vista, FL
- Contract
- 5 years
- DevOps
- Analysis skills
- AD&D insurance
- Disability insurance
Quick Apply
13h
Senior Systems & Network Administrator
JMS Technical Solutions —Buffalo, NY
- $95,000 - $120,000 a year
- Full-time
- Computer science
- 6 years
- Computer Science
14d
Sr AI-Driven Enterprise Support Engineer
Nice —Remote
- Remote
- Mentoring
- Senior level
- Leadership
7d
Senior IT Systems Engineer
Veeva Systems —Remote
- $85,000 - $135,000 a year
- Full-time
- Remote
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Principal Engineer
Twilio —Remote
- $188,240 - $276,700 a year
- Remote
- 11+ years
- Java
- SQL
- Paid parental leave
- Health insurance

I want to receive the latest job alert for Sr Telephony Engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Sr Telephony Engineer jobs near

Sr Telephony Systems Engineer

loanDepot -
Irvine, CA

Quick Apply

Job Details

$80,000 - $110,000 a year

Benefits

Wellness program
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

SQL
Schedule management
APIs
Production troubleshooting
Database software proficiency

Full Job Description

Position Summary:

Responsible for the day-to-day operation, support, and configuration of the corporate VoIP telephony systems and their related subsystems. Plans, designs, implements and documents changes to existing systems to meet business requirements. Ensures maximum up time of systems by proactively monitoring performance and adjusting as needed. Works directly with all departments and senior management to ascertain and implement changes quickly in order to meet the changing needs of the company.

Responsibilities:

Monitors the various systems related to the telephones to ensure optimum performance and maximum up time.
Provides level 3 support for user issues that level 1 and level 2 cannot handle.
Configures and maintains the auto dialer to ensure maximum dialing with minimum abandoned calls.
Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ingestion to dial, scheduled callbacks and associated callback cadence.
Configures the Interactive Voice Response (IVR).
Troubleshoots telco carrier issues, ports telephone numbers from one carrier to the VoIP cloud, builds new toll-free number call flows and opens trouble cases with carrier support as needed.
Configures and maintains the Automatic Call Distribution (ACD) to ensure proper delivery of all calls to the appropriate agent. Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This includes ACD Reporting, both real-time and historical, as well as SMS, Chat, chatbot, email routing and various omni-channel contact center capabilities.
Configures cloud VoIP with new users, workgroups, skills, etc. as required by the business.
Configure shared fax mailboxes, assist in API configurations, and understand the VoIP user interface at an expert level.
All the above is accomplished within established SLA’s, KPI’s and Change Control Board processes and procedures.
May assist in on-call schedule from time to time. Carries a personal cell phone to be available for after-hours emergencies.
Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth.

Requirements:

Good working knowledge of SQL, APIs, and databases.
Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
Ability to troubleshoot issues on a live production system.
Ability to organize and prioritize work schedules on a short-term and long-term basis.
Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
Ability to work with little to no supervision while performing duties.
Bachelor’s Degree preferred, or minimum of five (5) + years’ experience working in an IT/telecommunications role.
Experience in the Mortgage industry preferred.
Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred.

Why work for #teamloanDepot:

Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
Work with other passionate, purposeful, and customer-centric people.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $80,000 and $110,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

Refine Your Search

Sr Telephony Engineer jobs

Sr Telephony Systems Engineer

Director of Information Technology

C# Linux Back-End Developer

Senior Artificial Intelligence (AI) Developer

Senior Network & Systems Engineer

Senior Systems & Network Administrator

Enterprise Account Executive AI & Telecommunications

GenAI CCaaS Engineer

Network Engineer - Senior

Director, Engineering

Senior Unified Communications Engineer

【Up to $120K】【Visa Support】Japanese Bilingual Senior Security Engineer (10879)

IT/Technical Architect

Senior Network Engineer

Senior Network Engineer Full Time - Information Technology

Sr. Tech Specialist GPON and Fiber-Optic Networks

Senior Systems & Network Administrator

Sr AI-Driven Enterprise Support Engineer

Senior IT Systems Engineer

Principal Engineer

I want to receive the latest job alert for Sr Telephony Engineer

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected