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Sr. BI Analyst

American Family Care -
Remote

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Job Details

Full-time
$100,000 - $115,000 a year
8 days ago

Qualifications

Senior level
4 years
Time management

Full Job Description

American Family Care (AFC)

Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary

The Sr. Business Intelligence (BI) Analyst serves as a key liaison between clinical field operations and technical analytics teams, supporting both franchised and corporate clinic environments. This role is responsible for translating operational needs into actionable data insights, managing analytics-related projects, and triaging incoming requests through a structured ticketing process. The Sr. Analyst ensures timely delivery of reporting, dashboards, and analyses that inform operational and strategic decision-making.
The Sr. Analyst operates with a high degree of autonomy, owning projects end to end and representing BI directly to senior stakeholders.

Essential Responsibilities

Data Analysis & Reporting

Develop, maintain, and optimize dashboards for clinical and operational stakeholders
Analyze clinic performance metrics (e.g., patient volume, revenue, throughput, staffing efficiency)
Provide tailored and actionable insights to improve operational performance across franchised and corporate clinics
Ensure data accuracy, consistency, and integrity across reporting systems
Own dashboard architecture and standards across the reporting portfolio, not only individual builds
Contribute to Gold-layer/data-model requirements rather than only consuming existing tables
Independently defend metric definitions and calculations to stakeholders

Stakeholder Communication & Translation

Act as a communication bridge between clinical field operators and technical analytics teams
Gather and document business requirements from non-technical stakeholders
Translate operational needs into clear technical specifications for BI developers/data engineers
Present findings and insights in a clear and easy-to-follow data and impact “story”
Lead requirements-gathering sessions independently, including negotiating scope and tradeoffs with stakeholders
Present findings to director- and VP-level audiences in addition to clinic operations

Project Management

Manage multiple BI-related projects simultaneously, from intake through delivery
Define scope, timelines, and deliverables in collaboration with stakeholders
Track progress and ensure alignment with business priorities
Identify risks and escalate issues as needed
Own projects end-to-end from intake to delivery without day-to-day oversight
Mentor junior analysts as the team scales

Ticketing & Request Management

Monitor and triage incoming analytics requests via ticketing systems
Prioritize requests based on urgency and business impact
Coordinate with internal teams to ensure timely resolution
Maintain documentation and status updates for all active requests
Set triage and prioritization policy for the request pipeline, not only execute it

Essential Qualifications

Analytical thinking and problem-solving
Stakeholder management, executive presence, clear & confident communication
Ability to effectively establish trust with both technical and non-technical audiences
Attention to detail and data accuracy for high-value reporting and analyses
Organizational and time management skills
Adaptability in a fast-paced, multi-priority environment
Effective prioritization and resolution of incoming tickets
Contribution to operational improvements across clinic network
Demonstrated ability to own a project end-to-end without a dedicated project manager
Experience negotiating scope and priorities directly with stakeholders

Education & Experience

4–6 years of experience in Business Intelligence, Data Analysis, or related field
Proficiency in Power BI, including DAX and row-level security
Advanced SQL skills against a cloud data warehouse (Snowflake preferred), including window functions and CTEs
Experience working with ticketing systems, Monday.com and Azure DevOps
Healthcare or revenue-cycle (RCM) domain experience strongly preferred

Quick Apply

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