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Entry-Level Account Services Representative - Path to Advancement
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Quick Apply
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Entry-Level Account Services Representative - Path to Advancement

SKYFY TECHNICA
Remote

Quick Apply

Job Details

Part-time
$21 - $26 an hour
1 day ago

Benefits

Work from home

Qualifications

Interpersonal skills
Account development
Managing clients in a customer support role
Video conferences (communication methods)
Account management experience
Marketing

Full Job Description

Job Description

SKYFY TECHNICA is hiring part-time Account Services Representatives to help strengthen customer relationships, coordinate account activity, and support future business growth.

This is an entry-level, customer-facing position with a path toward Account Management, Customer Success, Sales, Business Development, or Revenue Operations.

We are looking for positive, socially confident people who enjoy meeting others, starting conversations, building relationships, and keeping commitments organized. You should be comfortable communicating by telephone, email, video meeting, and Microsoft Teams.

Professional experience is helpful but not required. We will train the right candidates.

Responsibilities

Conduct customer check-ins and maintain positive business relationships.
Schedule account reviews and customer meetings.
Prepare meeting notes and track commitments through completion.
Maintain accurate customer contacts and account records.
Coordinate account matters with Billing, Service CORE, Projects CORE, and leadership.
Identify customer concerns, renewal needs, referrals, and potential service opportunities.
Follow up consistently without waiting to be reminded.
Escalate sensitive account matters appropriately.
Manage assigned account cases from intake through closure.

Qualifications

Strong verbal and written communication skills.
Positive, outgoing, and professional personality.
Comfortable making calls and speaking with customers.
Organized, dependable, and attentive to details.
Able to manage several follow-up items at the same time.
Comfortable learning new technology and business terminology.
Reliable weekday availability during Eastern Time business hours.
Access to a quiet, professional remote workspace and dependable internet service.

Experience in hospitality, customer service, sales, marketing, communications, business administration, or account support is preferred but not required.

Current students, recent graduates, career changers, and early-career professionals are encouraged to apply.

Path to Advancement

Successful employees may advance into positions such as:

Account Management CMR
Account Manager
Customer Success Specialist
Sales and Business Development Representative
Revenue Operations Specialist
Account Services Lead

Advancement is based on performance, customer communication, case ownership, demonstrated competency, and business needs.

Application Requirements

Please submit:

Your current resume
A brief introduction explaining why this position interests you
A list of the software, communication, CRM, scheduling, and productivity tools you have used

Screening Questions

Why are you interested in a customer-facing account services position?
Are you comfortable making outbound calls and participating in video meetings?
Describe a time when you had to follow up repeatedly to complete an important task.
How do you organize meetings, deadlines, notes, and follow-up items?
Which CRM, communication, scheduling, or productivity platforms have you used?
What weekday hours are you consistently available to work in the Eastern Time Zone?

SKYFY TECHNICA is an equal opportunity employer. Background Clearance is required.

Pay: $21.00 - $26.00 per hour

Benefits:

Work from home

Work Location: Remote

Quick Apply

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