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- Master's degree
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Student Success Manager

Colorado Technical University -
Remote

Quick Apply

Job Details

Full-time
$58,000 - $65,000 a year

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Customer communication
Presentations for conferences or internal meetings
Employee relationship building
Bachelor's degree

Full Job Description

The Student Success Manager is responsible for developing and managing a small staff of student success coaches while modeling successful coaching practices that enable students to be successful. This manager will support and execute the vision and purpose of the University through effective performance management/coaching/observations to deliver exceptional service to our diverse student population, providing clear direction and guidance to their team, managing and measuring work using data to drive areas of focus for their staff in partnership with The Associate Director of Academic Advising. The Manager of Student Success will handle escalated student concerns, serve as a champion for projects and department initiatives and manage any additional tasks needing senior leadership approval.

PRINCIPAL DUTIES & RESPONSIBILITIES

Manage Advising team to ensure a high level of service is provided consistently and metrics and goals are achieved
Provide daily, weekly, monthly and quarterly success metrics updates to the team and conduct advisor performance observations, providing feedback on retention, service levels, knowledge assessments, and competencies
Support, develop and administer all student advising procedures as described in the course catalog, student handbook and other regulatory documents
Provide management with daily, weekly and term reports on the performance of their Student Advising Team
Collaborate with peer leaders on initiatives to assist in the overall student experience for the University
Manage staffing, scheduling, and team performance, in a timely manner through a values based approach and with a focus on the appropriate behaviors and processes.
Guide Advisors on how to handle at-risk students with life and other circumstances to ensure online course attendance
Connects individual contributions with departmental and organizational goals
Manage escalated service-related issues or complaints
Perform all duties of a student success coach with assigned student population
Fostering positive energy and positive morale for the staff
Identify opportunities to create, improve and implement innovative services that support student success
Strong attention to detail, problem-solving skills and task management experience is required along with demonstrated excellence in written and verbal communication
Requires the ability to work a manager schedule, including more than 40 hours, evenings, weekends to accommodate student and department needs
Perform other duties as assigned

QUALIFICATIONS

Education & Experience

Bachelor's degree from an institution accredited by an agency recognized by the U.S. Department of Education required. Master's preferred.
1-2 years of work experience managing staff with a direct reporting relationship
3+ years working in a customer service or learning and academic services area
Background in managing and evaluating processes and personnel using data
Proven ability to develop and conduct presentations for diverse audiences
Master's Preferred from an institution accredited by an agency recognized by the U.S. Department of Education(or international equivalent) - Preferred
5 + years of experience with leading student advising in a fast paced, post-secondary education environment - Preferred
3 + years of experience leading a team - Preferred

SKILLS & COMPETENCIES

Drive results: can be counted on to meet and exceed goals appropriately and successfully, consistently a top performer, modeling correct behaviors and process execution
Customer Focus: dedicated to student development and success, establishes and maintains effective relationships with students and earns their trust and respect, exceptional counseling, coaching and mentoring skills
Self-Knowledge: knows personal strengths, weaknesses, opportunities and limits
Managing Vision & Purpose: communicates compelling and inspired vision or sense of core purpose. Can inspire and motivate entire units or organizations.
Building Effective Teams: defines success in terms of the whole team and creates a feeling of belonging in the team.
Developing Direct Reports: provides challenging and stretching tasks and assignments by constructing compelling development plans and executing them.
Confronting Direct Reports: deals will problem direct reports firmly and in a timely manner
Managing & Measuring Work: clearly assigns responsibility for tasks and decisions while monitoring process, progress and results.
Learning on the Fly: learns quickly and open to change
Interpersonal Savvy: builds appropriate rapport as well as constructive and effective relationships

What we offer*

Salary Range between $58,000 and $65,000 per year
Paid time off
Paid sick leave
Paid holidays
Comprehensive medical, pharmaceutical, dental, and vision benefits
Health savings and flexible spending accounts
401(k) savings plan with company match
Employee Stock Purchase Plan (ESPP)
Company paid life insurance and disability insurance - subject to eligibility
- subject to eligibility and approval
Employee Assistance Program (EAP)
Prenatal and adoption assistance
Additional ancillary programs are available upon benefit enrollment eligibility

Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

About Colorado Technical University (CTU)

For 55 years, Colorado Technical University has helped students fit a real-world education into their busy daily lives. With nearly 80 degree programs and concentrations in which students can pursue a variety of degrees at the Associate, Bachelor's, Master's and Doctoral level. CTU provides flexible online classes, accessible through the Virtual Campus and the innovative, award winning CTU Mobile app. CTU has two brick and mortar campus locations in Colorado Springs and Denver South, Colorado. With the help of faculty and industry professionals, CTU has awarded over 109,000 degrees to traditional campus and online students since 1965. For more information about CTU, visit www.coloradotech.edu.

Equal Opportunity Employer

Colorado Technical University is committed to a policy of equal employment opportunity and considers all persons without regard to age, color, disability, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable federal, state or local law.

Req Benefits: Paid time off * Paid sick leave * Paid holidays * Comprehensive medical, pharmaceutical, dental, and vision benefits * Health savings and flexible spending accounts * 401(k) savings plan with company match * Employee Stock Purchase Plan (ESPP) * Company paid life insurance and disability insurance - subject to eligibility * Company paid tuition assistance - subject to eligibility and approval * Employee Assistance Program (EAP) * Prenatal and adoption assistance * Additional ancillary programs are available upon benefit enrollment eligibility *Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Compensation: Between $58,000 to $65,000 annually

Quick Apply

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