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Assistant Director, Financial Aid (Student Financial Support)

Johns Hopkins University -
Baltimore, MD

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Job Details

Full-time
$55,800 - $97,600 a year
12 days ago

Qualifications

Appeals
Email customer support
Student caseload management
Caseload management
Awarding federal financial aid
In-person customer service
Zoom
Mid-level
Master's degree
Salesforce Cloud
Phone customer support
Bachelor's degree
Working with students
Document review
Document imaging
CRM system proficiency
Events management
1 year
Training
Process management
Title IV regulations
Educational assistance administration

Full Job Description

Affiliated Office Address

Baltimore, MD, United States

Requisition ID

121642

Date Created

June 25, 2026

Job Function

Student Services

Exempt Status

Exempt

Shift Type

Full Time

Schedule

M-F, 8:30am-5pm

Worksite

01-MD:Homewood Campus

Work Modality

Hybrid: On-site 60-89% of hours worked (Ex: 3-4 out of 5 days/week)

The Office of Student Financial Support at Johns Hopkins University seeks to hire an Assistant Director, Financial Aid, to help support the university’s mission to bring the most talented, creative, and ambitious students to the Hopkins community regardless of financial circumstances. The ideal candidate is a highly motivated and innovative professional with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. Reporting to the Financial Aid Operations Manager for Advising, this position is responsible for managing and processing a portion of the total number of need-based financial aid applications received by the Office of Student Financial Support and management of financial aid programs. Occasional travel to high schools, conferences, and admission events is required. Some evening and weekend work required.

This position offers a hybrid work model; candidates must have the ability to participate in meetings, receive and make phone calls, work on campus as required, and attend in-person training and conferences, as needed.

Primary Duties & Responsibilities

Develop materials and present at financial aid workshops and events to current and prospective students, as well as Hopkins stakeholders.
Advise students on financial aid eligibility, application procedures and various financial aid programs via in-person, Zoom (virtually), phone, text and email.
Maintain a student caseload and evaluate financial aid applications using institutional methodology (IM) and federal methodology (FM) to determine eligibility for financial aid.
Administer and manage all aspects of the financial aid process, including packaging awards, verification, monitoring satisfactory academic progress, processing budget adjustments, and reviewing and resolving student appeals.
Review and monitor workflow processing queues to help facilitate the highest levels of customer service possible.
Serve as back-up to the front-line staff to ensure acceptable levels of customer service and turnaround times during peak processing.
Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid.
Administer a full range of financial aid programs.
Other job-related duties as assigned.

Knowledge, Skills, & Abilities

Strong communications skills, both written and verbal.
Customer service and training experience.
Working knowledge of Title IV regulations.
Ability to manage multiple workflows with varying deadlines.
Demonstrated ability to thrive in a fast-paced environment where expectations for performance and productivity are high.
Functional experience with PowerFAIDs.
OnBase or other document imaging and Workflow systems.
Salesforce or other CRM applications.
Knowledge of Institutional Methodology (IM).

Minimum Qualifications

Bachelor's Degree.
One year of related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Master's Degree preferred.

Classified Title: USS Financial Aid Administrator
Job Posting Title (Working Title): Assistant Director, Financial Aid (Student Financial Support)
Role/Level/Range: ACRP/03/MD
Starting Salary Range: $55,800 - $97,600 Annually ($62,500 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F, 8:30am-5pm
FLSA Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Student Financial Services
Personnel area: University Student Services

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Apply Now

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