Top 1081852 Supervisor, Customer Solutions Jobs

Call Center Supervisor
Conduent State Healthcare, LLC —Remote
- $44,660 - $58,000 a year
- Email
- Bilingual
- Writing skills
- Mid-level
- Paid training
- Paid holidays
Relationship Management Specialist
Learners Edge, LLC —Remote
- $55,000 - $70,000 a year
- Online Application
- Google Workspace
- Customer service
- Writing skills
- Paid parental leave
- Health insurance
Business Office Manager
Smith Center Health and Rehab —Smith Center, KS
- $22 - $24 an hour
- Full-time
- Skilled nursing facility
- Word processing
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
Commercial Execution Specialist
AMGAS Services Inc —Midland, TX
- From $70,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Dental insurance
- Paid time off
Quick Apply
HACCP Supervisor
Mountaire Farms —Lumber Bridge, NC
- Full-time
- Background check
- Data analysis skills
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Basalt, CO
- $17.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Secretary/Project Manager
Capital Signs & Awnings —Bunkie, LA
- $12 - $14 an hour
- Full-time
- Computer literacy
- Data entry
- Typing
- Health insurance
- Dental insurance
Quick Apply
Slot Performance and Repair Manager
Winners Hotel & Casino —Winnemucca, NV
- $48,226.50 - $58,079.22 a year
- Full-time
- Computer literacy
- Ability to lift 75 pounds
- Typing
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager
Kwik Trip —Calmar, IA
- From $49,000 a year
- Full-time
- Merchandising
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Corrugator Supervisor
Great Northern Corporation —Appleton, WI
- Overtime
- Inventory management
- Physical & Rehabilitation Medicine
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Procedure Scheduling Supervisor(Operating Room)
Confidential —Secaucus, NJ
- $30 - $40 an hour
- Full-time
- Surgery
- Supervising experience
- Operating room
- Health savings account
- Health insurance
Quick Apply
Patient Access & Pre-Access Supervisor
Ensemble Health Partners —Green Bay, WI
- From $47,400 a year
- Weekends as needed
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
GOMACO Advertising Manager
GOMACO Corporation —Ida Grove, IA
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
Technical Account Representative
Bankers Equipment Service —Fargo, ND
- $51,702.27 - $75,265.09 a year
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Paid training
- Paid holidays
Quick Apply
4d
Paint Store Manager
Confidential —Bourbonnais, IL
- $52,516.14 - $63,245.25 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Paid time off
Quick Apply
Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
Optical Manager
Drs Akre and Clark —New Ulm, MN
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- 3 years
- Recruiting
- Health savings account
- Health insurance
Quick Apply
3d
CVPM / Professional Veterinary Practice Manager
Shadow Ridge Veterinary Hospital —Connelly Springs, NC
- From $60,000 a year
- Weekends as needed
- Management
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
Assistant Manager
Aquarium Encounters —Marathon, FL
- $38,000 - $40,000 a year
- Full-time
- Inventory management
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Bilingual Assistant Supervisor
Programmed Cleaning Inc. —Madison, WI
- From $18.50 an hour
- Part-time
- Bilingual
- Microsoft Word
- Background check
- Health insurance
- Dental insurance
Quick Apply

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Call Center Supervisor

Conduent State Healthcare, LLC -
Remote

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Job Details

Full-time
$44,660 - $58,000 a year

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Employee discount
Opportunities for advancement
Retirement plan

Qualifications

Managed care
Managing teams in a customer support role
Team leadership
Writing skills
Coaching
Direct client contact
Performance feedback (performance evaluation method)
Improving operational efficiency
Frontline customer support management
Medicaid health insurance
Team development
Compliance monitoring
Key Performance Indicators
Employee attendance management
Supervising experience
Instructor-led training (training delivery method)
Public health
Desktop applications
Data interpretation
Medicaid
Productivity software
Training & development
Business operations
Call center management

Full Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We’re looking for a motivated Call Center Supervisor to lead a team delivering high-quality support in a fast-paced, service-driven environment.

In this role, you’ll guide daily operations, coach team members, and use data insights to drive performance, improve customer experience, and ensure compliance with program standards.

Responsibilities

Direct responsibility for hiring and termination decisions.
Real‑time performance management — oversee attendance, provide coaching, and ensure agents meet all KPIs and compliance standards.
Deliver constructive feedback and conduct training sessions to support agent development.
Respond to escalated calls when callers request a supervisor callback.
Review agent timecards for accuracy and compliance with organizational policies.
Monitor Real‑Time Adherence (RTA) and ensure appropriate staffing coverage throughout the day.
Conduct real‑time monitoring to maintain service levels and operational efficiency.
Prepare daily, weekly, and monthly reports summarizing performance metrics, trends, and operational insights.

Requirements

Minimum of three years of call center management and supervisory experience, ideally within government services supporting consumers in health and human services.
Experience using Verizon Max Agent or NICE CXone platforms.
Ability to analyze problems, interpret data, and incorporate feedback to drive improvements.
Demonstrated ability to achieve results through knowledge, empathy, and commitment to service quality.
Skilled in real-time performance management, including attendance oversight, coaching, and ensuring agents meet all KPIs and compliance standards.
Strong analytical, writing, and data interpretation skills, including identifying trends and variations.
Ability to manage multiple priorities, meet deadlines, and remain flexible under pressure.
Proven ability to maintain strict confidentiality and work independently.
Capable of delivering constructive feedback and conducting training sessions as needed.
Proactive communicator with strong organizational skills and consistent accountability practices to support team performance and operational efficiency.
Ability to collaborate effectively with individuals from diverse backgrounds.
Proficient with MS Office Suite and general computer applications.
Strong understanding of Medicaid, CHIP, and general human services programs; knowledge of NJ FamilyCare.
Working knowledge of public health, managed care, human services systems, and state/local political environments.
Bilingual skills.

Preferred

Strong understanding of Medicaid, CHIP, and general human services programs; knowledge of NJ FamilyCare.
Working knowledge of public health, managed care, human services systems, and state/local political environments.
Bilingual skills.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $44,660 - $58,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now

Refine Your Search

Supervisor, Customer Solutions jobs

Call Center Supervisor

Relationship Management Specialist

Business Office Manager

Commercial Execution Specialist

HACCP Supervisor

Customer Service & E-Commerce Supervisor - Full Time

Secretary/Project Manager

Slot Performance and Repair Manager

Assistant Manager

Corrugator Supervisor

Procedure Scheduling Supervisor(Operating Room)

Patient Access & Pre-Access Supervisor

GOMACO Advertising Manager

Technical Account Representative

Paint Store Manager

Call Center Supervisor

Optical Manager

CVPM / Professional Veterinary Practice Manager

Assistant Manager

Bilingual Assistant Supervisor

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