Top 172 Supervisor Tech Ops Jobs

Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
10d
Flex Installer
NuCO2 Management LLC —Cleveland, OH
- Urgently hiring
- CDL B
- Clean driving record
- Hazmat Endorsement
Quick Apply
Supervisor, Hospitality Operations
Roofstock —Rockaway Beach, OR
- Weekends as needed
- Inventory management
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Maintenance Technician
EASTERN WHOLESALE FENCE LLC —Fort Mill, SC
- Full-time
- Microsoft Excel
- Mid-level
- Forklift
Quick Apply
2d
Center Operations Supervisor
BlueSprig —Orlando, FL
- From $50,000 a year
- Monday to Friday
- Background check
- CPR Certification
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
10d
AI Engineer
Bruno Independent Living Aids, Inc. —Oconomowoc, WI
- Full-time
- Computer Science
- System design
- Office
- Health savings account
- Health insurance
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Maintenance Supervisor - Museum Tower
Greystar Real Estate Partners LLC —Los Angeles, CA
- $32 - $36 an hour
- Weekends as needed
- Ability to walk for extended periods
- Word processing
- Basic math
- Paid parental leave
- Paid holidays
HVAC Service Technician
Yellowstone Local —Southampton, PA
- $30 - $45 an hour
- Overtime
- Clean driving record
- Customer service
- Pass drug screening
- Paid training
- Fuel card
Quick Apply
Line Technician
R.S. Hanline & Company, Inc. —Shelby, OH
- $18 - $24 an hour
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Supervisor, Auto Ops Sticker QC
Fanatics Collectibles —Sunnyvale, TX
- Call employer
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Quality Assurance Supervisor
Campbell Soup Company —Charlotte, NC
- $69,400 - $95,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Director of Operations
Toll Solutions LLC —Duncan, SC
- $120,000 - $140,000 a year
- Full-time
- Experience equivalent to degree accepted
- Senior level
- Leadership
Quick Apply
Manufacturing Supervisor
Protolabs —Raleigh, NC
- $66,900 - $89,200 a year
- Full-time
- Computer literacy
- Basic math
- English
- Health savings account
- Employee stock purchase plan
Quick Apply
Supervisor, Ops - Fiber
MasTec Inc —Eureka, CA
- $61,105 - $96,380 a year
- Weekends as needed
- Sales
- Computer literacy
- Basic math
- Paid jury duty
- AD&D insurance
8d
Ops, Maintenance Tech 2
ENGIE —Golden, CO
- $36.75 - $42.00 an hour
- Full-time
- Mechanic experience
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Tech I - IT Ops Center
Wynn Las Vegas —Las Vegas, NV
- Weekends as needed
- Computer Science
- Bachelor's degree
- SharePoint
Quick Apply
4d
Supervisor, Ops - Fiber
MasTec Advanced Technologies —Eureka, CA
- $61,105 - $96,380 a year
- Weekends as needed
- Sales
- Computer literacy
- Basic math
- Paid jury duty
- AD&D insurance
8d
Customer Success Manager - Core (Public Sector/Federal Civilian)
Salesforce —Washington, DC
- $123,100 - $202,600 a year
- Full-time
- Office
- 3 years
- Product management
- Paid parental leave
- Disability insurance
Event Security Operations Contractor (1099)
Stratoscope —West Palm Beach, FL
- From $500 a day
- Contract
- Military
- 3 years
- Mentoring
Quick Apply
Customer Success Manager, MuleSoft - Public Sector (Federal, State, and Local)
Salesforce —Washington, DC
- $123,100 - $202,600 a year
- Full-time
- Office
- 3 years
- Product management
- Paid parental leave
- Disability insurance

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Customer Service Operations Supervisor

Giggle Fiber, LLC
Monrovia, CA

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Job Details

Full-time
$70,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Performance reviews
Customer communication
Microsoft Excel
Operations management
Spreadsheets
English
Frontline customer support management
Team development
Supervising experience
Leading team collaboration initiatives
Telecommunication
Productivity software
Call center management
Team motivation (leadership skill)
Technical Proficiency

Full Job Description

Position: Customer Service Operations Supervisor

About: Giggle Fiber

Giggle Fiber, based in Monrovia, CA, is an Internet Service Provider (ISP) offering high-speed fiber and coax services to residents and businesses in the San Gabriel Valley. Our customers are our top priority, and we are proud of our excellent reviews on Yelp.

This is an onsite, full-time position located at our corporate office in Monrovia, CA. The role offers a base salary plus sales commission and health benefits.

Job Summary:

The Customer Service & Operations Supervisor is responsible for overseeing the customer service experience and operational goals for all Giggle Fiber products and services. You will lead and manage a team of Customer Service Representatives and Lobby Representatives, ensuring our customers receive the highest quality support.

Core Responsibilities:

Lead Customer Service: Oversee the team's exceptional customer service across all platforms, including maintaining an active and positive social media presence, and providing excellent support via telephone, chat and email.
Team Leadership: Supervise, motivate, and assess a team of Customer Service and Lobby Representatives.
Quality Assurance: Monitor and evaluate calls to ensure our quality standards are met. Conduct regular quality coaching sessions with team members to ensure customer interactions are efficient and effective.
Operational Management: Maintain and update call center policies and procedures. Oversee our storefront operations, including processing checks and managing the cash register.
Issue Resolution: Serve as a key liaison to other departments, including Dispatch, NOC, Sales, and Tech Ops, to resolve customer escalations.
Reporting: Process weekly and monthly reports and provide regular updates on team progress and performance to management.
Support Special Projects: Participate in and support various projects and initiatives as assigned by management to advance department and company goals.

Required Qualifications:

Leadership: Proven ability to lead and motivate staff with minimal oversight.
Communication: Excellent written and verbal communication skills in English.
Adaptability: A quick learner who can adapt to a fast-paced and changing business environment.
Technical Skills: Proficient in the Microsoft Office Suite with a high level of expertise in Microsoft Excel.
Problem-Solving: Strong initiative and a sense of urgency to follow through on tasks until completion.

Experience:

5–7 years of experience in a comprehensive call center operation.
2–3 years in a supervisor or manager role.
Experience working in a cable or telecom call center is preferred.
Expanded knowledge of cable or telecom products and services is preferred.
Education: A Bachelor’s degree is preferred, or an equivalent combination of education and experience.

Additional Details:

Job Type: Full-time, Onsite.
Sales and other commissions available.
Schedule: Monday to Friday, with weekend availability as needed.
Location: Monrovia, CA 91016. Reliable commute or plans to relocate are required.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Supervisor Tech Ops jobs

Customer Service Operations Supervisor

Flex Installer

Supervisor, Hospitality Operations

Maintenance Technician

Center Operations Supervisor

AI Engineer

Maintenance Supervisor - Museum Tower

HVAC Service Technician

Line Technician

Supervisor, Auto Ops Sticker QC

Quality Assurance Supervisor

Director of Operations

Manufacturing Supervisor

Supervisor, Ops - Fiber

Ops, Maintenance Tech 2

Tech I - IT Ops Center

Supervisor, Ops - Fiber

Customer Success Manager - Core (Public Sector/Federal Civilian)

Event Security Operations Contractor (1099)

Customer Success Manager, MuleSoft - Public Sector (Federal, State, and Local)

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