Top 4499 Supervisor Telecommunications Position Jobs

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Remote Telecommunications Lineman
Turner Mining Group —Remote
- $32.50 - $37.50 an hour
- Overtime
- Computer literacy
- Mid-level
- Ability to sit for extended periods
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Community Development Planner / Assistant Emergency Manager
Upper Skagit Indian Tribe —Sedro-Woolley, WA
- $85,000 - $95,000 a year
- Email
- Background check
- CAD
- 5 years
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Senior Infrastructure Security Engineer
GNS North America —Grand Rapids, MI
- Full-time
- Background check
- Azure
- System design
Quick Apply
Bilingual Drill Crew Supervisor (English/Spanish)
Utility Solutions Group —Columbia, SC
- $28 - $35 an hour
- Full-time
- Spanish
- Clean driving record
- Construction site
- Fuel card
- Health savings account
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4d
Coax Splicer - Telecommunications
Universal Services —Woodbury, MN
- $24 - $37 an hour
- Overtime
- Construction site
- DOT physical examination
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Telecom Technician-Anchorage
ICE Services, Inc. —Prudhoe Bay, AK
- Full-time
- Background check
- Mid-level
- Office
- Disability insurance
- Health insurance
DC Power Telecom Technician (Level II Installer)
Vantage Point Solutions —Montana
- Full-time
- Customer service
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Certified Printer Technician - Billings, MT
Velocity A Managed Services Company —Billings, MT
- Weekends as needed
- Background check
- Management
- Pass drug screening
- Paid holidays
- Disability insurance
DC Power Telecom Technician (Level II Installer)
Vantage Point Solutions —North Dakota
- Full-time
- Customer service
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Telecommunications Lineman
The Davey Tree Expert Company —El Paso, TX
- Weekends as needed
- Clean driving record
- Construction site
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Safety Specialist II (2070)
Osmose Utilities Services —California
- $65,792.02 - $79,233.39 a year
- Weekends as needed
- Microsoft Word
- Background check
- Construction site
- Mileage reimbursement
- Health savings account
Coax Splicer
CCI Systems, Inc. —Madison, WI
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
Safety Manager - Telecommunications
Universal Services —Woodbury, MN
- $90,000 - $120,000 a year
- Weekends as needed
- 7 years
- Management
- Construction site
- Health savings account
- AD&D insurance
Quick Apply
13d
Coax Splicer
CCI Systems, Inc. —Edgerton, WI
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
IT Operations Manager
Yocha Dehe Wintun Nation —Brooks, CA
- From $130,000 a year
- Extended hours
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Fiber Drop Installation Technicians, Trenchers & Drop Bury Crews (Independent Contractors)
MD Tec Services LLC —Wichita, KS
- $200 - $400 a day
- Contract
- Construction site
- Mid-level
- Residential
Quick Apply
FTTH Installer sub contractor (1099)
FPComm —Columbia, MO
- $1,000 - $2,000 a week
- Contract
- Background check
- Clean driving record
- Mid-level
Quick Apply
21h
Directional Drill Operator - Telecommunications
Universal Services —Fridley, MN
- $25 - $35 an hour
- Weekends as needed
- Construction site
- CDL A
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Director of Engineering
HUNTER COMMUNICATIONS —Salem, OR
- Full-time
- Hybrid work
- Clean driving record
- Microsoft Excel
- 5 years
- Disability insurance
- Health insurance
Quick Apply
13d

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

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Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Supervisor Telecommunications Position jobs

Remote Contact Center Supervisor

Remote Telecommunications Lineman

Community Development Planner / Assistant Emergency Manager

Senior Infrastructure Security Engineer

Bilingual Drill Crew Supervisor (English/Spanish)

Coax Splicer - Telecommunications

Telecom Technician-Anchorage

DC Power Telecom Technician (Level II Installer)

Certified Printer Technician - Billings, MT

DC Power Telecom Technician (Level II Installer)

Telecommunications Lineman

Safety Specialist II (2070)

Coax Splicer

Safety Manager - Telecommunications

Coax Splicer

IT Operations Manager

Fiber Drop Installation Technicians, Trenchers & Drop Bury Crews (Independent Contractors)

FTTH Installer sub contractor (1099)

Directional Drill Operator - Telecommunications

Director of Engineering

I want to receive the latest job alert for Supervisor Telecommunications Position

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