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Apprentice - Field Service

Aqua Aerobic
Loves Park, IL

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Job Details

Full-time
$25.96 - $32.27 an hour

Benefits

Profit sharing
Paid parental leave
AD&D insurance
Disability insurance
401(k) 3% Match
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Prescription drug insurance

Qualifications

Maintaining an organized workspace
Customer service
Employee relationship building
High school diploma or GED
Clean workspace maintenance
Mechanical knowledge

Full Job Description

Field Service Apprentice

Department: Customer Service

Reports to: Sr. Service Management

FLSA Status: Non-Exempt

Salary Range: $25.96 to $32.27 per hour

Summary

The Field Service Apprentice is an entry-level role intended to provide hands-on experience in supporting equipment installations, basic maintenance tasks, and field service preparation. This role supports experienced technicians on-site and is designed as a developmental step toward becoming a Field Service Technician.

This position will be onsite at Aqua-Aerobic Systems, Inc. in Loves Park, IL for the first several months of employment, followed by 100% travel to customer locations thereafter.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist experienced technicians with routine field activities and follow work instructions.
Ensure jobsite tools and materials are organized and prepared as directed.
Support on-time completion of jobsite tasks under supervision.
Identify minor issues and seek guidance from technicians or supervisors.
Support simple troubleshooting efforts when requested.
Prepare and organize materials and tools prior to deployment.
Maintain clean and safe workspaces in shop, trucks, and job sites.
Participate in training sessions and demonstrate learning progress.
Offer feedback and observations to enhance safety and process awareness.
Effectively communicate job site observations to assigned mentor or lead technician. Observe and begin to develop customer interaction skills through shadowing and guided communication.
Listen actively and follow verbal and written instructions.
Work under the direction of assigned technicians, engineers, or supervisors.
Build constructive working relationships across the field team.
Gain basic familiarity with Aqua-Aerobic Systems equipment, terminology, and procedures. Begins exposure to Aqua-Aerobic documentation standards and reporting formats.
Develop foundational skills in mechanical assembly and safe tool usage.

knowledge, skills and abilities

Mechanical aptitude and willingness to learn technical field work. Ability to follow detailed instructions and work in team settings. Familiarity with hand tools and basic mechanical systems is preferred.

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Typical office setting with moderate noise from computers, printers, phones, and team activity. May include occasional remote or travel coordination.

Minimum qualifications

High school diploma or GED required; experiences or technical coursework in mechanics, industrial maintenance, or a related field is a plus

Demonstrated mechanical aptitude and a strong willingness to learn technical field work

Strong oral and written communication skills, including the ability to follow verbal and written instructions accurately

Strong critical thinking skills or a demonstrated history of problem solving

Strong customer service orientation with a professional and approachable demeanor

Comfortable embracing new technology, including mobile applications, AI-assisted tools, field service software, and emerging industry developments as they are introduced into day-to-day operations

Familiarity with basic hand tools preferred; experience in mechanical, trades, construction, agricultural, or technical environments is a plus

Ability to maintain safe, clean, and organized workspaces across shop, vehicle, and job site settings

Reliable, punctual, and team-oriented with the ability to build constructive working relationships

Positive attitude toward ongoing learning, training participation, and receiving feedback

Must be available to work onsite at Aqua-Aerobic Systems headquarters in Loves Park, IL for the first several months of employment, followed by 100% travel to customer locations thereafter

Bilingual proficiency in Spanish is a plus

CUSTOMERS

Internal: 15% (Field Technicians, Technical Support. External)
External: 5% (Operators, Contractors, Representatives)

Benefits Include:

Medical (prescription coverage included), Dental, Vision, Life Insurance, Short Term Disability, Long term Disability, Accidental Death and Dismemberment, Business Travel Insurance, Paid Parental Leave, Medical Flex, Dependent Care Flex, Lifestyle Spending Account, EAP, 401k plus 3% match– both pretax and post, Profit sharing, Bonus, Summer Hours, Paid Christmas Shutdown, Paid Volunteer Hours, Vacation & Paid Leave for All Workers, Vacation Purchase Program, Tuition Reimbursement, Telecommuting up to 2 days a week, Flex work schedule, Identity Theft Protection

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