Top 14291 Support Analyst Open Jobs

Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
IT Application Support Analyst I
NORTHWEST ENERGY EFFICIENCY ALLIANCE INC —Portland, OR
- $70,000 - $80,000 a year
- Extended hours
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Health savings account
- Health insurance
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Open Source Analyst (Entry Level)
Red Five Privacy Labs LLC —Arlington, VA
- $49,000 - $53,900 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
Confluence Support Analyst
Ultimus Fund Solutions —Columbus, OH
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Finance
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14d
Junior Client Support Analyst
Altum, Inc. —Reston, VA
- Email
- Writing skills
- Office
- Product management
- Referral program
Litigation Support Analyst
Harris Beach Murtha —Albany, NY
- $28.85 - $38.47 an hour
- Nights as needed
- Hybrid work
- Mid-level
- SQL
- Analysis skills
14d
Data Analyst
BWBMart —Remote
- Temporary
- Remote
- Entry level
- Flexible schedule
Quick Apply
Support AI Analyst
Alpaca —New York, NY
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
- Health insurance
14d
Application Support Analyst
Q2ebanking —Austin, TX
- Overtime
- No experience needed
- English
- Mid-level
- Paid parental leave
- Health insurance
Support Analyst
GoFan —Chamblee, GA
- Full-time
- High school
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
5d
Application Support Analyst
DPR Construction —Atlanta, GA
- Overtime
- Computer science
- Computer Science
- Mid-level
IT Support Analyst
Cianbro —Pittsfield, ME
- Full-time
- Computer science
- Computer Science
- Mid-level
AI Technology Support Engineer/Analyst
Amentum —Remote
- $85,000 - $107,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
Software Support Analyst, Payments
Tyler Technologies —Troy, MI
- $65,300 - $85,900 a year
- Research
- Mid-level
- Java
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12d
Product Support Analyst
Operational Sustainability, LLC —Houston, TX
- Full-time
- 3 years
- Bachelor's degree
- Product management
Analyst Performance Analytics - Titos (open to remote)
Southern Glazer’s Wine and Spirits —Miami, FL
- $58,000 - $80,000 a year
- Extended hours
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
- Wellness program
- Disability insurance
Operations Analyst
SUBSCRIBE —Remote
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
Quick Apply
Data Analyst
Wellthy —New York, NY
- $80,000 - $90,000 a year
- Email
- Remote
- Mid-level
- 3 years
- SQL
- Health insurance
- Dental insurance
Quick Apply
Counterterrorism Watchlist Analyst - Junior and Mid-Level Open
BAE Systems Inc. —McLean, VA
- $64,926 - $110,374 a year
- Extended hours
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Paid holidays
API Support Analyst II
CleanCounts (formerly M-RETS) —Minneapolis, MN
- $89,000 - $128,000 a year
- Full-time
- Hybrid work
- Mid-level
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
14d

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Application Support Analyst I (Remote Position)

Omnigo Software LLC -
St. Louis, MO

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Job Details

Full-time

Qualifications

Report preparation
Customer communication
Technical documentation
Windows
High school diploma or GED
Firewall
Network switching
IP networking
Network routing
Windows Server administration

Full Job Description

Position Summary:

The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships.

Key Responsibilities:

Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations.
Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns.
Appropriately field or escalate incoming queries to ensure rapid and effective resolution.
Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy.
Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively.
Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality.
Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution.
Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments.
Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Docusign.

Requirements:

High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree.
Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation.
Demonstrated focus on customer service and satisfaction.
Ability to analyze and solve problems both individually and as a team.
Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP.
Positive and friendly demeanor

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

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Refine Your Search

Support Analyst Open jobs

Application Support Analyst I (Remote Position)

IT Application Support Analyst I

Open Source Analyst (Entry Level)

Confluence Support Analyst

Junior Client Support Analyst

Litigation Support Analyst

Data Analyst

Support AI Analyst

Application Support Analyst

Support Analyst

Application Support Analyst

IT Support Analyst

AI Technology Support Engineer/Analyst

Software Support Analyst, Payments

Product Support Analyst

Analyst Performance Analytics - Titos (open to remote)

Operations Analyst

Data Analyst

Counterterrorism Watchlist Analyst - Junior and Mid-Level Open

API Support Analyst II

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