Top 118236 Support Engineer/Lead Jobs

Help Desk Lead/ Senior Engineer (VA EHRM)
General Dynamics Information Technology —Remote
- $124,093 - $143,750 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
9d
Manufacturing Engineering Manager
Overhead Door Corporation —Mount Hope, OH
- $115,162.51 - $135,765.60 a year
- Full-time
- Background check
- 7 years
- Master's degree
Quick Apply
Senior Facility Engineer
Lifecore Biomedical Inc —Chaska, MN
- $110,000 - $128,000 a year
- Full-time
- Bachelor of Science
- Engineering
- Organizational skills
- Health savings account
- Paid holidays
Project Maintenance Engineer, PE
Martin Marietta Materials —Manistee, MI
- Full-time
- Background check
- Civil engineering
- Customer service
- Health savings account
- Paid holidays
Rocket Booster SME
Modern Technology Solutions, Inc —Huntsville, AL
- 11+ years
- Analysis skills
- Senior level
- Disability insurance
- Health insurance
Ingeniero de automatización (automation engineer)
Cushman & Wakefield Amazon —Santa Rosa, PR
- $80,000 a year
- Full-time
- Ability to climb stairs
- Ability to lift 50 pounds
- Leadership
- Health savings account
- Health insurance
9d
Sales Application Engineer
Nortek Air Solutions —Tualatin, OR
- $70,000 - $110,000 a year
- Full-time
- Bachelor of Science
- Engineering
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Field Service Engineer
GEA —Hudson, WI
- Full-time
- Mid-level
- 3 years
- Driver's License
Lead Identity Access Management (IAM) Engineer/Architect
Financial Industry Regulatory Authority, Inc. —Washington, DC
- $111,400 - $242,600 a year
- Extended hours
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid jury duty
- Commuter assistance
Quick Apply
Project Engineer
Team LINX —Denver, CO
- $65,000 - $105,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Senior LPD Financial Team Lead
ICI Services —Washington, DC
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
- AD&D insurance
- Paid holidays
Senior Embedded Software Engineer
NextGen RF Design —North Mankato, MN
- $100,000 - $135,000 a year
- Online Application
- 7 years
- Management
- Computer Science
- Health insurance
- 401(k)
Quick Apply
Manufacturing Engineer (4 years "metal manufacturing" experience required)
Gear Motions - Buffalo Operations —Tonawanda, NY
- $70,000 - $90,000 a year
- Urgently hiring
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Maintenance Coordinator (Position will be in one of our facilities ATL, San Antonio, or Elgin, IL)
Pedalpoint Evterra Recycling, LLC —San Antonio, TX
- $70,000 - $85,000 a year
- Full-time
- Ability to lift 50 pounds
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
Regional Project Engineer (Pittsburgh Region)
Global Data Consultants —Chambersburg, PA
- System design
- Windows
- Bachelor's degree
- Opportunities for advancement
Finishing Engineer
Pottorff —Fort Worth, TX
- $80,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manufacturing Engineer
Aquabiliti —Nashville, TN
- $75,000 - $95,000 a year
- Full-time
- ERP systems
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Engineer Specialist, System Planning
Enbridge —Salt Lake City, UT
- Full-time
- Hybrid work
- 7 years
- Engineering
- System design
- Wellness program
- Paid parental leave
2d
Lead Controls Systems Specialist - OSI PI
The Hershey Company —Lancaster, PA
- Online Application
- Bachelor of Science
- Engineering
- Basic math
Network Engineer Manager
Logix Fiber Networks —Dallas, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for Support Engineer/Lead

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Support Engineer/Lead jobs near

Manufacturing Engineer jobs in Nashville, TN

Audio Visual Engineer jobs in Denver, CO

Network Engineer jobs in Dallas, TX

Project Engineer jobs in Chambersburg, PA

Manufacturing Engineer jobs in Tonawanda, NY

Maintenance Coordinator jobs in San Antonio, TX

Engineer jobs in Fort Worth, TX

Engineering Team Leader jobs in Hudson, NH

Engineering Internship jobs in Modesto, CA

Engineering Team Leader jobs in Middletown, RI

Engineering Team Leader jobs in Chelmsford, MA

Engineering Team Leader jobs in Huntsville, TX

Remote Engineering Job jobs in Minneapolis, MN

Planning Engineer jobs in Tulsa, OK

Urban Planning jobs in Hawaii

Planning Engineer jobs in New York, NY

Planning Engineer jobs in Virginia Beach, VA

Urban Planning jobs in Los Angeles, CA

Quality Engineer jobs in Texas

Planning Engineer jobs in San Francisco, CA

Help Desk Lead/ Senior Engineer (VA EHRM)

General Dynamics Information Technology -
Remote

Apply Now

Job Details

$124,093 - $143,750 a year
9 days ago

Qualifications

Managing technical support teams
Managing teams in a customer support role
Technical documentation
Incident management software
Software implementation
Enterprise solutions implementation
Bachelor's degree
IT experience within healthcare
Incident management operations support
Project management experience in healthcare
SaaS platforms
Customer support ticket management
Presentation creation
Managing projects
SaaS
Project stakeholder communication
Ticketing system technical support
Stakeholder management

Full Job Description

Clearance Level

None

REQ#: RQ223707

Public Trust: MBI (T2)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

GDIT's Federal Health Division is hiring a Help Desk Lead / Senior Engineer to support the Veteran's Affairs Electronic Health Records Modernization effort play a critical role in establishing, managing, and optimizing a comprehensive help desk to support the implementation and long-term sustainment of the EHRM.

This role is remote with 25% travel to nationwide VA sites.

Work Visa Sponsorship will not be considered for this position.

This role is responsible for designing and overseeing operational and technical processes that enable effective issue resolution, triage, escalation, and support at scale. The Help Desk Lead / Senior Engineer will collaborate closely with stakeholders across the organization to build a mature, high-performing support function aligned with organizational goals.

WHAT YOU'LL BE DOING:

Help Desk Leadership & Operations-

Stand up and manage a comprehensive help desk supporting EHR implementation and sustainment activities.
Design and implement operational processes, technical workflows, and tiered support structures.
Establish and maintain issue resolution, triage, and escalation protocols.
Develop and oversee Service Level Agreements (SLAs), response times, and quality metrics.
Lead workforce planning, staffing models, and scheduling to ensure adequate coverage.
Implement knowledge management systems and training programs for help desk personnel.
Build and maintain business continuity and disaster recovery plans.
Conduct quality assurance reviews and implement continuous improvement measures.

Program & Project Management-

Address changes to project scope, schedules, and methodologies; document and assess proposed modifications.
Prepare change documentation for presentation to client leadership to support informed decision-making.
Create detailed project plans for help desk operations and supporting technologies.
Collaborate with cross-functional teams to ensure integrated planning and coordinated implementation.
Monitor project timelines, deliverables, risks, and dependencies.

Stakeholder Engagement & Executive Communication-

Work closely with program leadership, technical teams, and operational stakeholders.
Develop and deliver executive-level presentations, reporting on progress, performance, risks, and recommendations.
Maintain alignment across diverse stakeholder groups, ensuring clarity and shared expectations.

Reporting, Metrics, & Tools-

Develop dashboards and operational reporting to evaluate help desk performance.
Track SLA compliance, ticket trends, issue resolution times, and quality indicators.
Utilize tools and methodologies for issue management, monitoring, and reporting.

What You'll Need (required):

Bachelor’s degree and 5+ years of progressive electronic health records (EHR) support for health desk oversight and resolution response for EHR implementation
3+ years of direct incident management and incident response operations experience supporting EHR activities for a software as a service (SaaS) managed EHR solution
Proven experience with large-scale system implementations
Strong background in help desk operations and technical support management
Ability to develop and present executive-level materials
Strong analytical, communication, and organizational skills
Bachelor’s degree and 5+ years of progressive electronic health records (EHR) support outcome-based functional capability of an assigned workstream across any phase of EHR implementation
3+ years of direct project management and stakeholder engagement experience supporting EHR activities for a software as a service (SaaS) managed EHR solution

WHAT WOULD BE EVEN BETTER (PREFERRED):

Program governance, risk/issue register management, stakeholder alignment
Experience with Cerner cutover coordination
Familiarity with help desk workflows in healthcare or government settings
Experience with electronic medical record (EMR/EHR) implementation for large federated environments
Expertise in system implementation, deployment, and sustainment activities

#VAeHRMSupport

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Salary and Benefit Information

The likely salary range for this position is $124,093 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

Support Engineer/Lead jobs

Help Desk Lead/ Senior Engineer (VA EHRM)

Manufacturing Engineering Manager

Senior Facility Engineer

Project Maintenance Engineer, PE

Rocket Booster SME

Ingeniero de automatización (automation engineer)

Sales Application Engineer

Field Service Engineer

Lead Identity Access Management (IAM) Engineer/Architect

Project Engineer

Senior LPD Financial Team Lead

Senior Embedded Software Engineer

Manufacturing Engineer (4 years "metal manufacturing" experience required)

Maintenance Coordinator (Position will be in one of our facilities ATL, San Antonio, or Elgin, IL)

Regional Project Engineer (Pittsburgh Region)

Finishing Engineer

Manufacturing Engineer

Engineer Specialist, System Planning

Lead Controls Systems Specialist - OSI PI

Network Engineer Manager

I want to receive the latest job alert for Support Engineer/Lead

Related Searches