Top 7039 Support Engineer Ii Jobs

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Software QA Engineer II

CRIO Inc
Remote

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Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Unlimited paid time off
Dental insurance
Work from home
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Jira
Usability testing
Software issue identification
Data integrity assurance
Regression testing implementation
Feature validation testing
Computer science
Clinical research
Bachelor's degree in information technology
Computer Science
Bug Tracking (Quality assurance practices)
Automation
Data validation techniques
Process optimization
Test Case Documentation (Quality assurance practices)
Technical documentation
Database testing
Regulatory compliance
HIPAA
Bug Reporting (Quality assurance practices)
Selenium
Gap analysis
FDA 21 CFR Part 11
Mid-level
3 years
SQL
Data integrity and documentation
Collaboration with product development teams
Analysis skills
Bachelor's degree in engineering

Full Job Description

CRIO (Clinical Research IO) is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system and a single source of clinical data capture. Our modules allow sites to capture data electronically in real-time, providing data managers and monitors with enhanced transparency, and enabling remote monitoring by sponsors and CROs.

CRIO’s eSource and CTMS system is a leading, modern, enterprise platform built for clinical research sites. Since CRIO’s launch in 2016, CRIO has established the leading brand position in eSource and has won close to 50% of the emerging class of enterprise-grade site networks, many of whom are backed by institutional investors such as VC, PE and corporations. CRIO has achieved the attached metrics, all with little to no serious outbound sales or marketing.

We are seeking a detail-oriented and quality-driven Software QA Engineer II to join our growing Quality Assurance team. The ideal candidate is a proactive and analytical tester with strong manual testing expertise and a passion for delivering high-quality software in a regulated healthcare environment. This role emphasizes deep functional validation, exploratory testing, and end-to-end quality ownership. You will play a critical role in designing and executing comprehensive test strategies, identifying edge cases, and ensuring product reliability across the software development lifecycle. The ideal candidate also thrives in an Agile environment, collaborates closely with cross-functional teams, and takes full ownership of validating complex workflows from a user and business perspective.

Responsibilities

Test Strategy and Planning: Develop, maintain, and execute detailed test plans, test cases, and test scenarios with a strong focus on manual validation of complex features and workflows.
Functional and End-to-End Testing: Perform thorough manual testing, including functional, integration, and end-to-end validation across all stages of the SDLC (Dev, QA, UAT, Production).
Exploratory Testing: Conduct in-depth exploratory testing to uncover edge cases, usability issues, and gaps not covered by predefined test cases.
Regression Testing: Own and execute manual regression test suites to ensure stability of existing functionality, with a focus on high-risk and business-critical areas.
Backend and Database Validation: Possess knowledge to navigate data and backend processes using SQL queries, ensuring accurate data flow and system behavior.
API Testing: Perform manual API testing using tools such as Postman to validate request/response structures, error handling, and data consistency.
Defect Management: Identify, document, and track defects with clear, detailed reproduction steps, severity/priority assessments, and expected vs. actual outcomes. Collaborate with developers to drive timely resolution.
Cross-Functional Collaboration: Work closely with Product, Engineering, and other stakeholders to clarify requirements, refine acceptance criteria, and ensure test coverage aligns with business needs.
Release Validation: Support release activities by executing pre-release, and post-deployment validation testing to ensure production readiness.
Process Improvement: Identify opportunities to enhance manual testing practices, test coverage, and QA processes. Contribute to documentation and mentor junior QA team members on testing techniques and best practices.
Compliance and Regulatory Awareness: Ensure all testing activities and documentation align with regulatory requirements, including data integrity, audit trails, and validation standards in clinical research software.

Skills/Experience

3–5 years of experience in software quality assurance with a strong emphasis on manual testing
Deep understanding of QA methodologies, SDLC, and manual testing best practices
Proven experience designing and executing detailed manual test cases and exploratory testing strategies
Hands-on experience with test management tools and defect tracking systems (e.g., Jira)
Strong SQL skills for backend and database validation
Experience with API testing tools such as Postman or similar
Familiarity with test automation concepts and collaboration with automation engineers (hands-on automation is a plus but not required)
Experience working in Agile/Scrum environments and participating in sprint ceremonies
Strong analytical thinking and problem-solving skills with exceptional attention to detail
Excellent written and verbal communication skills, with the ability to clearly articulate defects, risks, and test results to both technical and non-technical audiences
Bachelor’s degree or equivalent experience in computer science, engineering, information technology, or a related field

Nice to Have

Experience testing SaaS applications in healthcare, life sciences, or clinical research environments
Familiarity with regulatory requirements such as 21 CFR Part 11, HIPAA, CDISC ODM, HL7 FHIR, and GDPR
Experience with usability testing and user workflow validation
Exposure to automation frameworks (e.g., Selenium, Cypress, Playwright) and understanding of how manual and automated testing complement each other
Understanding of eClinical systems, EDC platforms, and clinical data workflows
Experience working with CI/CD pipelines and release processes

Benefits & Perks:

Work from anywhere
Unlimited PTO
401k company match
Healthcare
Dental
Vision (Company Paid 100%)
Life insurance
Professional Development Reimbursement
Work From Home Expense Reimbursement

Salary Range: $75,000 -> $85,000

Equal Employment Opportunity:

CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other basis protected by federal, state, or local law.

Disability Accommodation Statement:

We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance.

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Refine Your Search

Support Engineer Ii jobs

Software QA Engineer II

DevOps Engineer II

Technical Support Engineer 2

Systems Studies Engineer II

Software Engineer II

Software Engineer II - Front End/ Back End

Software Engineer II - Front End (Library of Congress)

Network Support Engineer I/II

API Engineer II

Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)

App Dev & Support Engineer II

Support Engineer- Tier II

Internet Application Support Engineer - II

IT Support Engineer - II

Software Engineer (L2)

DevOps Engineer II

10801 - Software Engineer II, KMNA Development

Engineer/Scientist II, Drug Product

Process Engineer II

Performance Engineer II

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