Top 417521 Support Manager Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
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HVAC Service Manager
Washington Energy Services Company, LLC —Fife, WA
- $100,000 - $125,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Outlook
- Fuel card
- Health savings account
Quick Apply
Field Sales Manager
PMX Industries Inc. —Cedar Rapids, IA
- 5 years
- Computer literacy
- English
Quick Apply
Product Manager - Personal Lines
Indiana Farmers Insurance —Indianapolis, IN
- Full-time
- Hybrid work
- 7 years
- Marketing
- Finance
- Free parking
- Disability insurance
Retail Banking Manager
Dairy State Bank —Rice Lake, WI
- Full-time
- Background check
- Management
- Customer service
- Health savings account
- Health insurance
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HVAC Installation Manager
Carefree Air —Lynbrook, NY
- $90,000 - $135,000 a year
- Full-time
- Clean driving record
- 7 years
- Construction site
- Paid holidays
- Health insurance
Quick Apply
Aerospace Program Manager
Crane Aerospace & Electronics —Elyria, OH
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
Crane Sales Manager
Bohl Crane, Inc. —Toledo, OH
- $100,000 - $140,000 a year
- Engineering
- 3 years
- Driver's License
Quick Apply
Trucking Account Manager
Oak Harbor Freight Lines —Mount Vernon, WA
- $82,000 - $95,000 a year
- Full-time
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Regional Sales Manager
Suncor Stainless, Inc. —Plymouth, MA
- $60,000 - $85,000 a year
- Full-time
- Sales
- Marketing
- Customer service
- Mileage reimbursement
- Health insurance
Quick Apply
3d
Controls Manager
Energy Transfer Partners —Midland, TX
- Weekends as needed
- Heavy lifting
- Construction site
- System design
- Profit sharing
- Paid time off
Construction Sales Manager
PIP Global Safety —Latham, NY
- $104,000 - $156,000 a year
- Marketing
- Bachelor of Science
- Mid-level
Quick Apply
Business Development Manager
Bachmann Industries, Inc. —New Gloucester, ME
- $95,000 - $105,000 a year
- Full-time
- 8 years
- Travel
- In-person
- Health insurance
- Dental insurance
Quick Apply
14d
End Use Manager: Wood & Furniture Coatings
BYK USA Inc. —Remote
- From $125,000 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Factory Manager
PBE Group —North Tazewell, VA
- From $80,000 a year
- Overtime
- Background check
- Microsoft Outlook
- 5 years
- Health savings account
- Health insurance
Quick Apply
9d
Collision Center Production Manager
CDE Collision Centers —Tinley Park, IL
- $70,000 - $105,000 a year
- Full-time
- Mid-level
- In-person
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Electrical Project Manager - Grove, OK
All Star Electric L.L.C —Grove, OK
- From $145,000 a year
- Full-time
- Travel
- Mentoring
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
2d
Crop Insurance Team Manager
Wraith Scarlett & Randolph —Woodland, CA
- $90,000 - $115,000 a year
- 5 years
- Office
- Continuous improvement
- Profit sharing
- Paid holidays
Program Manager
Multi-Fineline Electronix, Inc —Sunnyvale, CA
- $81,809.91 - $146,000.00 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Support Manager jobs

Technical Support Manager - HVAC Construction

IT Manager of Service & Support

HVAC Service Manager

Field Sales Manager

Product Manager - Personal Lines

Retail Banking Manager

HVAC Installation Manager

Aerospace Program Manager

Crane Sales Manager

Trucking Account Manager

Regional Sales Manager

Controls Manager

Construction Sales Manager

Business Development Manager

End Use Manager: Wood & Furniture Coatings

Factory Manager

Collision Center Production Manager

Electrical Project Manager - Grove, OK

Crop Insurance Team Manager

Program Manager

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