Top 406171 Support Manager Jobs

Automotive Service Manager
Weelborg Ford —Redwood Falls, MN
- $87,000 - $120,000 a year
- Weekends as needed
- Microsoft Excel
- Sales
- Dealership
- Health savings account
- Health insurance
Quick Apply
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- Heavy lifting
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Engineered Wood Products (EWP) Manager
INTERNATIONAL WOOD PRODUCTS LLC —Tumwater, WA
- $100,000 - $130,000 a year
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Trucking Account Manager
Oak Harbor Freight Lines —Mount Vernon, WA
- $82,000 - $95,000 a year
- Full-time
- Clean driving record
- Bachelor of Science
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HVAC Service Manager
M.E. Flow Inc —Lorton, VA
- $92,000 - $100,000 a year
- Weekends as needed
- Clean driving record
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Network Engineer Manager (In-Office - Buffalo, NY)
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- 6 years
- Computer Science
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- Disability insurance
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Collision Center Production Manager
CDE Collision Centers —Tinley Park, IL
- $70,000 - $105,000 a year
- Full-time
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- Leadership
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Product Manager
Zircoa Inc. —Solon, OH
- $95,000 - $105,000 a year
- Full-time
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- Bachelor of Science
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Area Sales Manager
ALTENLOH BRINCK & CO US INC (SPAX, TRUFAST, & TRUF —Grand Rapids, MI
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HVAC Install Manager
M.E. Flow Inc —Lorton, VA
- $95,000 - $105,000 a year
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Estimator / Body Shop Manager
Look Auto Body —Santa Cruz, CA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
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- Leadership
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9d
HVAC Service Department Manager
CENTURY SERVICES —Newton, NC
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- Customer service
- Office
- Travel
- Health insurance
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DIGITAL SALES MANAGER - PAMAL BROADCASTING
Pamal Broadcasting —Glens Falls, NY
- $70,000 - $85,000 a year
- Full-time
- Google Workspace
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- Health savings account
- Health insurance
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Product Manager - Personal Lines
Indiana Farmers Insurance —Indianapolis, IN
- Full-time
- Hybrid work
- 7 years
- Marketing
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IT Manager
S&N Infrastructure —Louisa, VA
- From $80,000 a year
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- Background check
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Dealer Relationship Manager- Lower Midwest
Rice Lake Weighing System Inc —Jefferson City, MO
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Sales Manager
Home Roofing Solutions —Portland, ME
- $190,000 - $210,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
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10d
Field Sales Manager
PMX Industries Inc. —Cedar Rapids, IA
- 5 years
- Computer literacy
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Senior Amazon Advertising Manager
Piping Rock —Bohemia, NY
- $85,000 - $130,000 a year
- Full-time
- Hybrid work
- Management
- Pass drug screening
- Office
- Health insurance
- Dental insurance
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Automotive Service Manager

Weelborg Ford -
Redwood Falls, MN

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Job Details

Full-time
$87,000 - $120,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Service writing
Microsoft Excel
Sales
Customer service
High school diploma or GED
Driver's License
Automotive service
Dealership experience

Full Job Description

Weelborg's family of dealerships has a long history of serving their communities with exceptional vehicles and trustworthy service. We live, work, and play in the communities we serve, and, therefore, we strive to serve each and every customer with the same respect we would expect to receive.

Weelborg Ford is seeking a dependable, motivated self-starter to serve as a Service Manager.

Job Summary:

Under the direction of the General Manager and Fixed Operations Director, the Service Manager oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

This position has 13 direct reports, comprised of service advisors, lube techs, automotive technicians, and detailers. The shop is fully air conditioned and features more than 12 hoists.

Essential Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Manages a service-oriented environment that promotes customer satisfaction through training and leadership. Establishes service standards to exceed customer satisfaction.
Trains service employees to tactfully handle customer inconveniences, misunderstandings, and complaints promptly and with genuine concern for the customer’s problem. Manager provides support and intervenes where necessary to ensure customers are handled in accordance with the dealership and manufacturer’s standards.
Maintain a customer feedback system that makes it easy for customers to comment or complain. Continually evaluate customer feedback and take immediate action to resolve problems and improve the level of customer service.
Maintains CSI scores that meet and strive to exceed goals. Implement action plan to improve customer satisfaction. Keep employees informed of customer satisfaction goals and their impact on overall scores.
Establish an advertising budget based on percentage of customer labor sales. Implement advertising plan that continually brings in customers for regular maintenance and repair needs.
Establish a monthly forecast for the service department utilizing available technicians, productivity, working days, planned absences, effective labor rate and monthly trend to calculate the forecast. Effectively communicate the goals to employees and provide status reports.
Utilize data to stay for maintain continuous improvement in service sales and gross profit.
Maintain high level of shop cleanliness and appearance.
Keep shop equipment in good working order and schedule repair and preventative maintenance as needed.
Inventory and maintain special service tools and keep them in secure and organized location.
Manage open repair order system. Assign each open repair order for a detailed description of its status to achieve closed status. Ensure a timely month end close.
Review service sales indicators, repair orders and invoices to make sure technicians and Service Advisors are taking full advantage of sales opportunities. Conduct meetings with appropriate personnel to keep them informed of current sales and marketing activities, goals and objectives.
Utilize an effective appointment system to regulate workloads, allowing for customer convenience, walk-ins, carryovers, new and used vehicle sales, up selling, and various other uncertainties.
Manage production system. Assign each job to a qualified technician. Assist Service Advisors in meeting the promise time on every job.
Utilize approved flat rate manual and fair and equitable pricing procedures to establish flat rate times for each job performed. Establish set times for maintenance services and repairs not listed in the flat rate manual. Establish procedures for diagnostic time and straight time operations.
Provide technical training for technicians and track certifications.
Understand and maintain manufacturer’s warranty policies and procedures. Train and educate all service personnel on manufacturer’s warranties.
Maintain warranty receivables in accordance with dealership’s guidelines.
Work closely with parts department to coordinate day to day activities, promotions, and special parts needs.
Oversee the warranty parts scraping procedures. Make sure the parts are recovered for every warranty repair and properly tag them for storage.
Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
Ensure compliance with OSHA requirements, with an emphasis on arc flash, Aerial Lift, Confined Space, First Aid/CPR, Fall Protection, Forklift, Hazardous Communication-Right to Know, Hearing Conservation, Hot Work, Lockout/Tag out and Electrical safety.
Ensuring compliance with all local, state and federal regulatory environmental programs for testing and disposal requirements, such as waste oil disposal, PSM and RMP.
Development and adherence to service budget.
Assisting in process troubleshooting as needed, including being a technical resource as needed.
Assisting in the development and implementation of capital projects and related budgets.
Proactively manages all infrastructures including developing long-term plan for service department upgrades as needed.
Identify and present capital improvement projects to support facility infrastructure needs and improvements.
Adhere to all Safety policies and procedures, reporting any nonconformity.
Maintains technical knowledge in areas of responsibility by attending educational workshops, reviewing publications, researching topics, establishing personal networks, and participating in dealership training.

Education and Experience

High School Diploma or General Education Degree (GED) required.
Associates degree preferred
5+ years automotive experience in service delivery preferred.
3 to 5 years supervisor experience preferred.
Industry specific software experience preferred.

Weelborg Ford, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $87,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday
Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Quick Apply

Refine Your Search

Support Manager jobs

Automotive Service Manager

Controls Manager

Crop Insurance Team Manager

Engineered Wood Products (EWP) Manager

Trucking Account Manager

HVAC Service Manager

Network Engineer Manager (In-Office - Buffalo, NY)

Collision Center Production Manager

Product Manager

Area Sales Manager

HVAC Install Manager

Estimator / Body Shop Manager

HVAC Service Department Manager

DIGITAL SALES MANAGER - PAMAL BROADCASTING

Product Manager - Personal Lines

IT Manager

Dealer Relationship Manager- Lower Midwest

Sales Manager

Field Sales Manager

Senior Amazon Advertising Manager

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