Top 2279 Support Specialist Jobs in Atlanta, GA

Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
7d
Customer Success Specialist
Linden Lab —Atlanta, GA
- $19.47 - $26.44 an hour
- Weekends as needed
- Remote
- Mid-level
- Ability to sit for extended periods
- Typing
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist
XceedIT, Inc. —Atlanta, GA
- $45,000 - $65,000 a year
- Full-time
- Windows
- Driver's License
- Travel
- Paid training
- Disability insurance
12d
Help Desk Specialist - 1st Tier
Huff Powell & Bailey, LLC —Atlanta, GA
- Office
- Windows
- High school diploma or GED
Quick Apply
Technical Support Specialist
Coreforce —Atlanta, GA
- $20 - $22 an hour
- Full-time
- Hybrid work
- Windows
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist - Decatur
SOUTHSIDE MEDICAL CENTER —Atlanta, GA
- Full-time
- 5 years
- System design
- Mid-level
Quick Apply
Onboarding Specialist (Remote)
LeagueApps —Atlanta, GA
- $62,014 - $93,021 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
Travel Planning Specialist
Project Expedition —Atlanta, GA
- $46,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- English
- Mid-level
- Health insurance
- Paid time off
Accounts Payable Specialist
Jerry L. Johnson & Associates, Inc. —Morrow, GA
- Full-time
- Background check
- Microsoft Outlook
- ERP systems
- Health savings account
- Disability insurance
Quick Apply
12d
Elementary Education Reading Specialist (K- 5th Grade)(2026 - 2027 School Year)
International Charter School of Atlanta —Roswell, GA
- $60,000 - $65,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
3d
Customs Specialist, Entry Writer
DSV —Atlanta, GA
- $25.48 - $30.69 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Billing Specialist
Jerry L. Johnson & Associates, Inc. —Morrow, GA
- Full-time
- Background check
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
12d
Leasing Specialist
Horizon Realty Management —Marietta, GA
- From $20 an hour
- 8 hour shift
- Background check
- Hospitality
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Maintenance & Bindery Technical Specialist
RPI Print —Kennesaw, GA
- $68,000 - $75,000 a year
- Full-time
- 5 years
- High school diploma or GED
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
7d
Licensed Professional Counselor
Headway —Atlanta, GA
- Up to $112 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Licensed Professional Counselor
Headway —Georgia
- Up to $112 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Licensed Behavioral Health Professional
Turnaround Community Outreach LLC —Gwinnett County, GA
- $83,500 a year
- Full-time
- School experience
- LMFT
- CPR Certification
Quick Apply
Recertification Specialist
OneStreet Residential —Fayetteville, GA
- $23 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Wellness program
- Paid holidays
Quick Apply
3d
Regional Operational Specialist
Manada Technologies —Atlanta, GA
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- 3 years
- Driver's License
- Fuel card
- Health insurance
Quick Apply
Professional Engineer (PE) - Min of 7 Yrs Experience in Water/Wastewater/Stormwater
GWES, LLC —Douglasville, GA
- $140,000 - $180,000 a year
- Full-time
- Civil engineering
- 7 years
- Office
- Paid holidays
- Health insurance
Quick Apply
10d

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Senior Customer Support Services Specialist

TriNet -
Atlanta, GA

Apply Now

Job Details

Permanent | Full-time
$23.08 - $36.06 an hour
7 days ago

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance

Qualifications

Employee relationship building
English
Salesforce Cloud
PeopleSoft
HR systems
Typing
CRM system proficiency
Productivity software

Full Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
The senior specialist serves as an initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. In addition, they will effectively coordinate support from other internal SME teams. The colleague in this role will share knowledge and best practices with less experienced colleagues and support a continual process improvement change cycle.

What you will do

Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
Works to resolve general, low complexity customer issues and inquiries via phone, email, chat and service cases.
Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert
Documents all customer interactions in the CRM system (Salesforce)
Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals.
Strives to deliver first contact resolution
Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
Trains and supports new and existing staff
Communicate process updates and changes to the team
Builds and maintains effective business relationships with all departments
Performs other duties as assigned
Complies with all policies and standards

Education Qualifications

General education, vocational training and/or on-the-job training or equivalent education and experience required
Associate's Degree or equivalent education and experience preferred

Experience Qualifications

Typically 3+ years Customer Service experience required
Typically 2+ years HR or related payroll and benefits experience required

Skills and Abilities

High level of proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Fluency in English, bilingual a plus
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Ability to follow established procedures in a timely, accurate manner.
Ability to maintain confidentiality of corporate data
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excellent verbal and written communication skills.
Minimum typing proficiency of 35 words per minute.
Ability to communicate with employees at all levels of the organization.
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.

Travel Requirements
No Travel

Work Environment

Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta, GA, and the salary range for this location is $23.08 to $36.06. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.

Apply Now

Refine Your Search

Support Specialist jobs in Atlanta, GA

Senior Customer Support Services Specialist

Customer Success Specialist

Technical Support Specialist

Help Desk Specialist - 1st Tier

Technical Support Specialist

IT Support Specialist - Decatur

Onboarding Specialist (Remote)

Travel Planning Specialist

Accounts Payable Specialist

Elementary Education Reading Specialist (K- 5th Grade)(2026 - 2027 School Year)

Customs Specialist, Entry Writer

Billing Specialist

Leasing Specialist

Maintenance & Bindery Technical Specialist

Licensed Professional Counselor

Licensed Professional Counselor

Licensed Behavioral Health Professional

Recertification Specialist

Regional Operational Specialist

Professional Engineer (PE) - Min of 7 Yrs Experience in Water/Wastewater/Stormwater

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