Top 388885 Support Supervisor Jobs

Member Advocate Supervisor
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- Full-time
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- AD&D insurance
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Shift Supervisor
Sonoco Metal Packaging, LLC —Columbus, OH
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Supervisor, Patient Support - Afford Svcs
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Supervisor, Language Services - Full Time - Day
Hackensack Meridian Health —Iselin, NJ
- From $92,144 a year
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Member Advocate Supervisor

PBA -
Remote

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Job Details

Full-time
$60,000 - $70,000 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Retirement plan

Qualifications

Team supervision
Managing teams in a customer support role
Phone communication
Process improvement
Employee relationship building
Supervising experience
Team management
Attention to detail
Customer engagement
Medical billing
Leading team collaboration initiatives
Typing
Productivity software
Client interaction via phone calls

Full Job Description

Professional Benefit Administrators leads with one guiding principle, provide exceptional benefit administration for self-funded health plans. Brokers who choose to partner with PBA will benefit from an ally who values cost containment, flexibility, responsiveness, member advocacy, transparency, and results. PBA collectively aligns through the organization’s core values of:

Work together and respect each other,
Be dedicated to the customer,
Be accountable and do what you say,
Take initiative, be willing to learn and strive for continuous improvement
Generate positive energy.

The Member Advocate Supervisor is responsible for leading and developing a team in our member advocacy department. This position requires strong communication skills, problem solving, and overall client satisfaction. This individual reports to the Member Advocacy Manager. Please see below for a more in-depth overview of daily responsibilities and skills required for this position.

Responsible for:

LMA a team of Member Advocates, ensuring KPI’s are met
Monitoring Member Advocates schedules, ensuring work is divided accordingly
Answering day-to-day Member Advocates questions.
Providing customer service to claimants and providers regarding benefit information and claim status when Member Advocates Unit is short-staffed, or calls are in queue.
Documenting any issues or concerns regarding Member Advocates Reps.
Handling escalated calls.
Assisting with call monitoring and providing feedback to Member Advocates.
Assist with training new Member Advocates and ongoing training, as needed
Organizing workflow by assigning responsibilities to Member Advocates
Suggesting process improvement ideas to Manager.
Presenting problems/trends to Manager.
Performing other duties as assigned.

Skills required for this position:

5+ years in a Member Advocate supervisor or team lead role.
5+ years customer service phone via medical experience (Nextiva phone system a plus)
3+ TPA/Insurance Company environment or medical billing office experience (Javelina claim system a plus)
Ability to rotate hours to ensure support is provided up to 7:00 PM CST
Multitask with numerous customer service computer screens.
Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
Excellent typing skills, clearly documenting call notes
Active listener and provide empathy and understanding to callers.
Strong verbal communication and interpersonal skills.
Professional and responsible work ethic.
Demonstrate strong attention to detail
Ability to interface with various levels of the organization.
Proficient in Microsoft Office Suite products.

Benefits and Compensation

PBA offers a wide range of benefits including medical, dental, vision, life insurance, AD&D, critical illness, accidental illness, FSA, disability and 401k.
The range for this role is $60,000-$70,000 annually based on prior experience

Professional Benefit Administrators is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Professional Benefit Administrators affords equal employment opportunities to all employees and applicants and specifically prohibits any and all discrimination and harassment based on race, race-related traits, color, religion, national origin, ethnicity, ancestry, military status, sex, pregnancy, sexual orientation, gender identity, disability (mental or physical), age, marital status, citizenship status, unfavorable military discharge, genetic information, order of protection status, and any other protected status under federal, state, and local law. Professional Benefit Administrators conform to the spirit as well as to the letter of all applicable laws and regulations.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Professional development assistance
Retirement plan
Vision insurance

Work Location: Remote

Quick Apply

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