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Assistant Store Manager - Dodgeville, WI
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Irrigation Service Manager

Hydroscapes -
Parker Ford, PA

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Job Details

Full-time
$65,000 - $80,000 a year

Benefits

Health insurance
Paid time off
Vision insurance
Professional development assistance
Retirement plan

Qualifications

Customer communication
Customer service
Process improvement
Customer inquiry handling
Dispatching
Client invoicing
Schedule management
Organizational skills
CRM system proficiency
Leadership

Full Job Description

Job Title: Irrigation Service Manager

Position Summary

The Service Manager leads the irrigation service department, overseeing daily operations, scheduling, billing accuracy, technician performance, and customer satisfaction. This role combines leadership, dispatch coordination, financial tracking, and hands-on irrigation expertise. The Service Manager supports and develops technicians, tracks department metrics and incentives, serves as a key customer contact, and provides service for select accounts as needed.

About the Company:

At Hydroscapes, we’re more than an irrigation company—we’re a team committed to growth, excellence, and purpose. Our mission is simple yet powerful: transformative growth in every team member, resulting in changed lives.

As a Service Manager at Hydroscapes, you play a key role in living out that mission by developing people, strengthening systems, and delivering exceptional service. We believe when leaders grow and invest in their teams, our customers and communities thrive. Every service call is an opportunity to coach, improve processes, and elevate the customer experience. If you’re passionate about leadership, problem-solving, and building a high-performing service team, you’ll feel right at home here.

Key Responsibilities

Lead, train, and support service technicians; conduct reviews and weekly team huddles
Manage daily scheduling, dispatch, and service requests using CRM systems
Ensure accurate work orders, invoicing, and service records
Track revenue, productivity, KPIs, and commission/bonus programs
Serve as primary customer contact for inquiries, escalations, and follow-ups
Collaborate with leadership to improve workflows, efficiency, and department performance

Skills & Qualifications

Strong leadership, organization, and communication skills
Experience with scheduling, invoicing, and CRM software
Ability to manage multiple priorities in a fast-paced environment
Strong customer service and problem-solving skills
Irrigation system knowledge preferred

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Experience:

Dispatching: 3 years (Preferred)
Home Services Scheduling: 3 years (Preferred)
Field Service Management: 3 years (Preferred)

Work Location: In person

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