Top 19 Supportability Program Manager Jobs in Issaquah, WA

Principal Product Manager
Microsoft —Redmond, WA
- $142,800 - $304,200 a year
- Full-time
- Background check
- Windows
- 8 years
Delivery Manager - Reliance Energy Management System
GE Vernova —Bellevue, WA
- $119,600 - $179,400 a year
- Full-time
- 5 years
- Pass drug screening
- Master's degree
- Paid parental leave
- Paid holidays
Supply Chain Program Manager
Microsoft —Redmond, WA
- $97,600 - $206,400 a year
- Full-time
- Background check
- 3 years
- Senior level
2d
Principal Program Manager, Network Infrastructure Deployment & Delivery
Oracle —Seattle, WA
- Full-time
- Senior level
- Leadership
IT Product Owner - CDS Hearing Aid
Costco Wholesale —Seattle, WA
- $90,000 - $200,000 a year
- Weekends as needed
- Spanish
- 7 years
- Azure
- AD&D insurance
- Employee stock purchase plan
P-8 Integrated Logistics Support Manager
Boeing —Tukwila, WA
- $141,950 - $192,050 a year
- Computer Science
- Bachelor of Science
- Engineering
- Health savings account
- Disability insurance
12d
Senior Manager, Silicon Sourcing
Microsoft —Redmond, WA
- $119,800 - $261,000 a year
- Full-time
- Background check
- 3 years
- Contracts
Senior Software Engineer
Microsoft —Redmond, WA
- $119,800 - $261,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Office
13d
Software Engineer II - CTJ- POLY
Microsoft —Redmond, WA
- $102,100 - $219,200 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
Solution Architect: Business Systems Integration (Strategic Orchestrator)
BDA —Woodinville, WA
- $160,000 - $180,000 a year
- 18 years or older
- Salesforce
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Group Product Manager, Compute Platform
Coupang —Seattle, WA
- $155,000 - $267,000 a year
- Analysis skills
- Product management
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply
Sr. Technical Program Manager, EC2 CCX
Amazon Development Center U.S., Inc. —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- 3 years
- Continuous improvement
- Product management
- AD&D insurance
- Health insurance
Principal TPM, EC2 CCX
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- AWS
- Continuous improvement
- AD&D insurance
- Health insurance
Global Supply Chain Manager, ACP - Memory & Storage
Amazon Data Services, Inc. —Seattle, WA
- $82,700 - $139,100 a year
- Full-time
- Computer science
- Finance
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior S&OP Planner, AWS S&OP Team
Amazon Data Services, Inc. —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- Microsoft Excel
- 6 years
- Engineering
- AD&D insurance
- Health insurance
M&A Product Tech Diligence Architect, Manager
Deloitte —Seattle, WA
- $128,000 - $252,500 a year
- Full-time
- Azure
- Computer Science
- Up to 50% travel
Principal TPM , InterDC Network Engineering
Amazon Data Services, Inc. —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- Computer science
- Computer Science
- AWS
- AD&D insurance
- Health insurance
Senior S&OP Planner, Infrastructure Capacity & S&OP Planning
Amazon Data Services, Inc. —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- 5 years
- Engineering
- Manufacturing
- AD&D insurance
- Health insurance

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Delivery Manager - Reliance Energy Management System
GE Vernova —Bellevue, WA
Technical Integration: Coordinate complex integration workflows between the Reliance EMS platform, SCADA systems, field RTUs, and external market/dispatch…
$119,600 - $179,400 a year
Business Systems Analyst
University of Washington —Seattle, WA
Write, edit, and publish documentation about solutions for technical and non-technical audiences. Bachelor's Degree in Project Management, Informatics, Computer…
$87,984 - $142,980 a year

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Sr. Manager, Technical Engineering
McKesson —Columbus, OH
This role applies systems engineering discipline to the full solution lifecycle—concept, design, implementation, validation, deployment, operations, maintenance…
$123,800 - $206,300 a year
M&A Product Tech Diligence Architect, Manager
Deloitte —Columbus, OH
Synthesize overall technology strategy by analyzing a wide variety of solutions, selecting the most relevant tools/techniques to meet specific client…
$128,000 - $252,500 a year

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Supportability Program Manager jobs near Issaquah, WA

Principal Product Manager

Microsoft -
Redmond, WA

Apply Now

Job Details

Full-time
$142,800 - $304,200 a year

Qualifications

AI models
System development product management
Performance dashboards
Operational analysis
AI use case identification
Software engineering
Product development project management
Data transformation pipeline development
Business intelligence
Software design
Big data
Automation software
Incident management software
Dashboard creation
Dashboard creation support
Windows
Incident Escalation
Machine learning projects
Reporting and dashboarding tools
Maintaining data pipelines
8 years
Quality performance measurement
Collaboration with product development teams
Business intelligence tools
Outlier detection
Bachelor's degree
Product management
Incident management operations support
IT governance planning
Data-driven problem-solving

Full Job Description

Overview

We’re transforming how Windows engages and supports customers to accelerate adoption, innovation, and quality through data and AI. If you want to help shape this transformation, this is the role for you.

As Principal Product Manager for Windows Supportability Intelligence, you’ll lead the effort to establish supportability insights and AI capabilities that drive measurable improvements in product quality through the identification of support cases patterns, customer insights, and AI-powered analysis.

In this role, you will define how Windows measures and improves supportability at scale. You will build platforms that surface escalation patterns, identify recurring product gaps, and drive engineering accountability through data-driven insights and AI-powered analysis. Your work will directly improve customer satisfaction by ensuring issues are detected, diagnosed, and resolved faster.

This is a career-defining opportunity to transform Supportability as a fundamental part of the Windows product development cycle, with executive-level visibility and direct customer impact.

Your Impact: At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In this role, you’ll embody that mission, driving innovation, building trust, and creating outcomes that matter. Join us and make your mark on the future of Windows.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Principal Product Manager, within the Windows and Devices organization; responsible to drive the strategy, design, development, and operation of Windows Supportability Intelligence dashboards, data pipelines, and AI agents that identify Windows components that generate escalations, surface actionable recommendations, and alert engineering leadership. You’re expected to:

Deliver product insights on emerging errors and customer support patterns, with anomaly detection for proactive engagement before issues become widespread.
Leverage AI, product telemetry, and agentic analysis of frontline case patterns to automatically detect supportability gaps, recurring product bugs, and inefficiencies in escalation processes that are invisible through conventional reports.
Partner directly with Windows component owners, Data Science teams, and Customer Support to define metrics that measure Windows ability to detect, diagnose, and repair malfunctions with minimal friction to users and support engineers.
Establish and drive a Supportability governance framework ensuring new Windows features ship with required diagnostics, clear troubleshooting paths, and readiness for rapid incident response.

Qualifications

Required Qualifications:

Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development
- OR equivalent experience.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualification:

Proven experience driving the creation of complex software solutions at scale across organizational boundaries, aligning engineering, and partner teams to deliver measurable outcomes.
Proven experience building or owning data platforms, analytics systems, product health dashboards, or quality metrics at enterprise scale.
Demonstrated expertise with AI/ML technologies including LLMs, anomaly detection, or intelligent automation applied to operational or product data.
Experience with Windows telemetry, diagnostics, or servicing systems.
Familiarity with support ecosystems including escalation workflows, incident management platforms, and CRM systems.
Experience defining and driving cross-organizational governance frameworks or quality gates in large engineering organizations.
Proficiency with data analysis tools and languages to query, visualize, and derive insights from large-scale operational data.

#W+DJOBS

#WINDOWS

#PRODUCTMANAGEMENT

#AI

#DATAANALYTICS

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

Supportability Program Manager jobs in Issaquah, WA

Principal Product Manager

Delivery Manager - Reliance Energy Management System

Supply Chain Program Manager

Principal Program Manager, Network Infrastructure Deployment & Delivery

IT Product Owner - CDS Hearing Aid

P-8 Integrated Logistics Support Manager

Senior Manager, Silicon Sourcing

Senior Software Engineer

Software Engineer II - CTJ- POLY

Solution Architect: Business Systems Integration (Strategic Orchestrator)

Group Product Manager, Compute Platform

Sr. Technical Program Manager, EC2 CCX

Principal TPM, EC2 CCX

Global Supply Chain Manager, ACP - Memory & Storage

Senior S&OP Planner, AWS S&OP Team

M&A Product Tech Diligence Architect, Manager

Principal TPM , InterDC Network Engineering

Senior S&OP Planner, Infrastructure Capacity & S&OP Planning

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