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Security Crowd Manager
At Your Service —Chicago, IL
- $20 an hour
- Part-time
- Experience working with individuals with disabilities
- Ability to walk for extended periods
- Mid-level
5d

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Security Crowd Manager

At Your Service -
Chicago, IL

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Job Details

Part-time
$20 an hour
5 days ago

Qualifications

Customer communication
Event customer service

Full Job Description

Security Crowd Manager

Part-time / Evening and weekends availability required

Multiple venue locations:

United Center
Rate Field

General Responsibilities:

Assist Event Security personnel in enforcing venue policies and providing each guest with a safe, comfortable and enjoyable environment to view events through complete knowledge of venue policies, available guest services, and facility familiarization.

Demonstrated Skills:

A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred)
Ability to follow direction
Consistent high level of customer service in a fast-paced environment
Approachable, friendly, and articulate
Self-motivator with a positive attitude
Ability to work effectively on a team
Ability to adhere to scheduling methods and procedures
Punctual, proactive, and accountable

Specific Duties:

Promote a family atmosphere, guest enjoyment, and safety
Enforce all guest conduct policies
Assist guests with disabilities
Impart guest information and direction
Report unsafe and unpresentable circumstances within the work area
Have superior knowledge of facility services and physical layout
Guest complaint resolution
Incident report documentation
Limit entry to restricted access areas through proper checking of credentials
Escort athletes/performers to and from locker/dressing rooms as directed
Perform visual bag searches at gates to prevent the entry of prohibited items
Assist Guest Services and Guest Relations as necessary
Clear seating areas and concourses post-event
Prevent the departure of alcohol from inside the venue
Facility policy enforcement
Miscellaneous operational (day of the event) duties as directed

Qualifications:

Must be 20 years of age or older
Must be available to work evening and weekend hours
Must be able to fully perform the essential functions of the job
Must be punctual and able to comply with attendance standards
Must be a positive, outgoing individual able to work well with large groups of people
Must have excellent verbal communication skills
Must have strong people skills and the ability to make firm decisions.
A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred)
Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed

Additional information:

Starting Pay Rate = $20 per hour
Average work hours will not exceed 1000 hours per calendar year
The individual may be required to sit or walk up to 2/3 of the work shift
The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 2/3 of the work shift
The individual may also be required to lift up to 10 pounds up to 2/3 of the work shift
The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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