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AMI Operations Manager (Territorial)

The Virgin Islands Water & Power Authority -
St Thomas, VI

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Job Details

Full-time

Qualifications

Roadmap creation (System development task)
Data integrity assurance
Data quality checks
Managing technical support teams
Operational analysis
Systems integration
Team member evaluation
6 years
Defect resolution root cause analysis
Data analysis reporting
Bachelor's degree in information technology
Computer Science
Responding to infrastructure failures
Telecommunications network upgrades
Telecommunications network performance monitoring
Product roadmapping
Standard Operating Procedures (SOPs) implementation
Defect analysis
IT system monitoring
Testing and evaluation
Regulatory compliance
Operations coordination planning
Firmware
Prioritizing technology investments (IT roadmap design and development)
Performance Reporting
Performance feedback (performance evaluation method)
Metrics Reporting
Incident Escalation
Improving operational efficiency
Team development

Full Job Description

JOB

Under the general supervision of the Chief Information Officer, the AMI Operations Manager is responsible for managing and overseeing all operational activities related to the Authority’s Advanced Metering Infrastructure (AMI), including meter data collection, field communication devices, system performance, and vendor coordination. The Manager supervises AMI Technicians and Analysts, ensures the reliable operation of UIQ, Compass MDMS, and networked AMI devices, and maintains compliance with established performance standards, reporting requirements, and service level agreements (SLAs).

Because the Authority has a primary responsibility to serve the public 24 hours a day, an employee in this class is expected to work overtime as conditions demand and may be expected to accept overtime on short notice during emergency conditions or power outages.

EXAMPLE OF DUTIES

Management & Leadership

Supervise and provide direction to AMI Analysts and Technicians, including workload management, performance reviews, and skills development.
Establish team procedures, escalation paths, and operational standards for AMI support.
Ensure compliance with internal policies, cybersecurity standards, and regulatory requirements.
Develop and implement standard processes and procedures.

System & Network Operations

Oversee monitoring of meters and network devices using UIQ and other Itron tools.
Ensure technicians investigate, troubleshoot, and replace SocketAPs, Access Points (APs), and Relays, including coordination with support teams.
Ensure analysts monitor Compass exceptions, reports, and data quality issues, escalating MDMS or integration problems as needed.
Monitor and manage AMI performance trends, alarms, and operational metrics.

Vendor & NOC Management

Serve as the primary point of contact for Itron Network Operations Center (NOC) performance.
Track, evaluate, and enforce Service Level Agreements (SLAs).
Produce regular monitoring reports on the status and performance of the AMI network.

System Enhancement & Roadmap Planning

Work with stakeholders to define and maintain the AMI roadmap, including upgrades, enhancements, firmware rollouts, and system releases.
Oversee the evaluation of firmware updates in the AMI test farm and approve deployment plans.
Ensure timely testing, validation, and acceptance of UIQ and Compass upgrades or enhancements.

Data Management & Quality Assurance

Oversee analysis of meter data abnormalities, MDMS exceptions, and system integration issues.
Ensure corrective actions and process improvements are implemented.
Maintain documentation of processes, system changes, and operational runbooks.

Operational Readiness & Support

Ensure the meter test farm is monitored, maintained, and used effectively for testing updates, configurations, and new devices.
Coordinate with IT and field operations teams to resolve cross-functional issues impacting AMI data and performance.
Support incident response and root-cause analysis for AMI-related outages, communication failures, or device anomalies.

SUPPLEMENTAL INFORMATION

Graduate of an accredited college or university with a bachelor’s degree in Information Technology, Engineering, Computer Science, or a closely related field, and at least six (6) years of experience in AMI operations, utility operations, IT systems, or networked infrastructure environments.

Apply Now

Refine Your Search

System Analysis Manager jobs

AMI Operations Manager (Territorial)

Project Manager

Business System Analysis Manager - FP&A (SAP)

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JDE ERP IT Project Manager (Remote EST, CST, MST ONLY)

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Data & IT Manager

Revenue Operations Manager

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Controls Manager

Quality Assurance & Quality Improvement (QA/QI) Manager

Compliance Manager

Semiconductor Field Service Manager (10 Year Minimum)

Commercial Real Estate Manager

Quality Manager CNC Inspection & Customer Quality

QHSE Supervisor

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