Top 645413 System Manager Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Metrology Manager
Safran —Walton, KY
- From $75,000 a year
- Full-time
- Background check
- Management
- 5 years
- Health savings account
- Relocation assistance
Quick Apply
Controls Manager
Energy Transfer Partners —Midland, TX
- Weekends as needed
- Heavy lifting
- Construction site
- System design
- Profit sharing
- Paid time off
Senior Manager - Process & Project Engineering - Sanitary PTS
GEA —Hudson, WI
- $120,000 - $140,000 a year
- Full-time
- 5 years
- Computer literacy
- English
- Paid holidays
- Health insurance
Sales Engineer
BBS BUSINESS VENTURES —Salinas, CA
- From $105,000 a year
- Full-time
- Clean driving record
- Construction site
- CAD
- Paid holidays
- Health insurance
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Quality Engineer
Izzio Artisan Bakery LLC —Thornton, CO
- $75,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Director of Engineering
Galvion LTD —Portsmouth, NH
- Full-time
- Computer Science
- Engineering
- Office
Quick Apply
14d
Manager Quality & Performance Improvement
Baptist Health South Florida —Miami, FL
- $105,647.55 - $140,511.24 a year
- Full-time
- Nursing
- RN License
- Hospital
- Commuter assistance
- Paid parental leave
Network Engineer Manager
Logix Fiber Networks —Dallas, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Nursing Manager of Regulatory Compliance
Signature Healthcare —Brockton, MA
- $42 - $60 an hour
- Full-time
- Hospital
- Word processing
- 3 years
Quick Apply
Manufacturing Engineering Manager
Overhead Door Corporation —Williamsport, PA
- $115,162.51 - $130,765.60 a year
- Full-time
- Background check
- 7 years
- Master's degree
Quick Apply
Plumbing Field Supervisor / Manager
Werner Plumbing & Heating —Cheboygan, MI
- $90,000 - $110,000 a year
- No weekends
- Background check
- 18 years or older
- Construction site
- Health savings account
- Paid holidays
Quick Apply
Tooling Manager
Flex-n-Gate —Effingham, IL
- From $135,000 a year
- Full-time
- 5 years
- Basic math
- Research
- Health savings account
- Health insurance
Quick Apply
Smart Grid Engineering Manager
Patterson & Dewar Engineers —Norcross, GA
- Extended hours
- Hybrid work
- Customer service
- Bachelor of Science
- Engineering
- AD&D insurance
- Disability insurance
Quick Apply
Quality Manager
Thermo Vac —Oxford, MI
- Overtime
- 5 years
- Engineering
- ERP systems
- Health savings account
- Paid holidays
Quick Apply
Program Manager
Shermco Industries, Inc. —Irving, TX
- $165,000 - $190,000 a year
- Full-time
- Sales
- 5 years
- Analysis skills
QHSE Supervisor
SOPREMA —LaGrange, GA
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Metal Fabricating Quality Manager
FabCon LLC —Nesbit, MS
- $25 - $35 an hour
- Full-time
- Microsoft Outlook
- 3 years
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Technical Product Development Manager
Lumijes Technologies —Gainesville, FL
- Full-time
- Hybrid work
- Background check
- Product management
- Senior level
Quick Apply
13d
Maintenance Manager
Confidential —Zanesville, OH
- $90,000 - $95,000 a year
- Full-time
- Engineering
- Maintenance
- Office
- Relocation assistance
- Health insurance
Quick Apply
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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

System Manager jobs

Technical Support Manager - HVAC Construction

Metrology Manager

Controls Manager

Senior Manager - Process & Project Engineering - Sanitary PTS

Sales Engineer

Quality Engineer

Director of Engineering

Manager Quality & Performance Improvement

Network Engineer Manager

Nursing Manager of Regulatory Compliance

Manufacturing Engineering Manager

Plumbing Field Supervisor / Manager

Tooling Manager

Smart Grid Engineering Manager

Quality Manager

Program Manager

QHSE Supervisor

Metal Fabricating Quality Manager

Technical Product Development Manager

Maintenance Manager

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