TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Quick Apply
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
Support Technician II
Shawano County —Shawano, WI
- $24.58 - $28.09 an hour
- Full-time
- Research
- Mid-level
- Driver's License
- Health savings account
- Health insurance
Quick Apply
6d
Customer/ Tech Support Specialist - 12V (Car Audio)
Trail Seven —Frederick, MD
- $22 - $24 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Sanametrix —Kansas City, MO
- $55,000 - $62,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Network Support Technician
Network Craze Technologies —Williston, VT
- From $65,000 a year
- Full-time
- Background check
- Software troubleshooting
- Windows
- Paid holidays
- Disability insurance
12d
Cloud Support Technician
Emergent Software —Minneapolis, MN
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
12d
Helpdesk Computer Technician - Experienced (Onsite Evansville IN)
Advanced Network & Computer Services —Evansville, IN
- Full-time
- Background check
- Software troubleshooting
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Cisco Voice and Video Technician 2
AMERICAN SYSTEMS —Washington, DC
- $35 - $40 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Retirement plan
11d
Technician Sr., Retail Service Maintenance
Giant Eagle —Columbus, OH
- $22.35 - $26.08 an hour
- Mid-level
- Windows
- Travel
- Paid holidays
- Dental insurance
10d
Senior Service Desk Technician
Neptune Technology Group Inc. —Tallassee, AL
- On call
- Computer Science
- 5 years
- Ability to lift 50 pounds
IT System Support Tech
Accurate Personnel —Islandia, NY
- From $23.75 an hour
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
3d
IT Technician
It Outlet, Inc —Brandon, SD
- $18 - $23 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Health insurance
Quick Apply
IT Systems Technician
Riverview LLP —Morris, MN
- $70,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
12d
Information Technology Technician
Huyett —Minneapolis, KS
- $21 - $27 an hour
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Systems Technician
SMS DATA PRODUCTS GROUP, INC —Albuquerque, NM
- Full-time
- Mid-level
- Communication skills
Quick Apply
Field Tech Solutions & Support Cons II
Northwestern Mutual —Charleston, WV
- $70,320 - $121,320 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Flexible schedule
2d
Customer Support Technician
Cook Systems —Tallahassee, FL
- Computer science
- Computer Science
- Data entry
- Health insurance
- Dental insurance
Linux Systems Technician
SMS DATA PRODUCTS GROUP, INC —Edwards, CA
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply

I want to receive the latest job alert for System Support Technician

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

System Support Technician jobs near

Security Engineer jobs in Albuquerque, NM

Computer Technician jobs in Evansville, IN

Technical Support Specialist jobs in Frederick, MD

IT Support jobs in Islandia, NY

Desktop Support Technician jobs in Kansas City, MO

Network Technician jobs in Williston, VT

Support Technician jobs in Minneapolis, MN

Helpdesk Technician jobs in Indianapolis, IN

Support Technician jobs in Crestview, FL

Pharmacy Technician jobs in Evansville, IN

Pharmacy Technician jobs in Fort Worth, TX

Mri Technician jobs in Murrieta, CA

Support Technician jobs in Apache Junction, AZ

Support Technician jobs in Waterford, CT

Support Technician jobs in Deland, FL

Surgical Technician jobs in Oregon

Security Engineer jobs in Oregon

Security Engineer jobs in Nashville, TN

Security Engineer jobs in Clermont, FL

Remote Engineer jobs in Pennsylvania

TIER 2 HELPDESK TECHNICIAN

Techlocity -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$27.25 - $30.00 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee stock ownership plan

Qualifications

Customer communication

Full Job Description

Tier 2 Helpdesk Technician

Techlocity | Indianapolis, IN (Hybrid) | Full-Time

Why This Role Matters

At Techlocity, we help businesses stay secure, productive, and connected through exceptional IT support and technology solutions. When our clients experience technical challenges, they count on us to restore service quickly, solve problems thoroughly, and prevent issues from happening again.

As a Tier 2 Helpdesk Technician, you will be the critical link between frontline support and senior engineering. You'll tackle complex technical issues, uncover root causes, and own resolutions that directly impact our clients' ability to operate effectively. If you enjoy solving challenging problems, working across diverse technologies, and building your technical expertise in a fast-paced MSP environment, this role offers the opportunity to make a meaningful impact every day.

About Us

Techlocity is a managed IT services provider that delivers technology solutions to organizations across a variety of industries. Our team partners with clients to provide reliable infrastructure, cybersecurity, cloud services, and day-to-day technical support.

What sets us apart is our commitment to solving problems the right way. We value curiosity, accountability, continuous learning, and teamwork. Our technicians are trusted advisors who build lasting relationships by delivering both technical expertise and exceptional service.

What You'll Own

As a Tier 2 Helpdesk Technician, you'll take ownership of technical issues that require deeper analysis and troubleshooting beyond initial support. You'll investigate, diagnose, resolve, document, and communicate solutions while collaborating with both clients and internal teams.

You'll work across multiple client environments and technologies, ensuring issues are resolved accurately and efficiently while maintaining a high standard of customer service.

How You'll Make an Impact

Solve Complex Technical Challenges

Investigate and resolve escalated support issues across Microsoft environments, servers, networks, and cloud platforms.
Analyze logs, metrics, and system behaviors to identify root causes and implement effective solutions.
Escalate issues to Tier 3 Engineering with complete documentation, supporting data, and clear impact assessments.

Support Critical Infrastructure

Troubleshoot Windows workstations and servers.
Administer and support Active Directory, Group Policy, DNS, DHCP, Kerberos, and Microsoft server services.
Assist with virtualization platforms including Hyper-V and VMware.

Manage Identity & Microsoft 365 Technologies

Resolve issues involving Exchange Online, Microsoft 365, Entra ID (Azure AD), MFA, Conditional Access, and authentication.
Support tenant migrations, domain transitions, licensing administration, and identity synchronization.

Diagnose & Support Network Environments

Troubleshoot routing, VPN, firewall, VLAN, NAT, and connectivity issues.
Apply networking knowledge to identify and resolve communication failures across client environments.

Strengthen Client Security & Reliability

Respond to endpoint security alerts and investigate potential threats.
Support patch management processes and validate successful deployments.
Verify backup integrity and disaster recovery readiness.

Deliver Outstanding Client Experiences

Provide remote and occasional onsite support.
Communicate technical concepts clearly to non-technical users.
Participate in client onboarding, infrastructure projects, and after-hours on-call rotation.

What We're Looking For

3–5 years of professional IT experience.
Previous experience in a Managed Service Provider (MSP) environment strongly preferred.
Hands-on experience supporting Windows Server, Active Directory, and Microsoft 365 environments.
Experience using RMM and PSA platforms (ConnectWise Manage and Datto RMM preferred).

Technical Expertise

Windows Server administration and troubleshooting.
Active Directory, Group Policy, and identity management.
Microsoft 365, Exchange Online, and Entra ID (Azure AD).
TCP/IP networking fundamentals and troubleshooting.
VPN technologies, routing, DNS, and network diagnostics.
PowerShell for administration and troubleshooting.
Hyper-V and/or VMware virtualization.
Working knowledge of Microsoft Azure and/or AWS.

Preferred Certifications

CompTIA Network+
CompTIA Security+
Microsoft Certifications
Cisco Certifications

What You'll Gain

A Career Path, Not Just a Job
Meaningful Technical Work
Collaborative Team Culture

Compensation, Benefits & Work Environment

Medical, dental, and vision insurance options.
Paid time off and paid holidays.
401(k) retirement plan.
Employee Stock Ownership Plan eligibility, subject to plan requirements.
Training and development opportunities to support continued technical growth.

Apply Today

If you're ready to move beyond basic troubleshooting and build your career solving complex technology challenges, we'd love to hear from you.

Join Techlocity and become part of a team that values technical excellence, continuous learning, and making a real impact for clients every day.

Apply today and take the next step in your IT career.

Quick Apply

Refine Your Search

System Support Technician jobs