Top 401424 Systems/technical Support Jobs

Technical Support Specialist
Sheldon Manufacturing —Cornelius, OR
- $20 - $26 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Health savings account
- Health insurance
Quick Apply
End User Technical Support Analyst
Confidential —Lake Charles, LA
- $25 - $35 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Mileage reimbursement
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Part-Time Technical Support & Product Testing Specialist — 3D Printing / CAD / Maker Tools
Confidential —Fort Lauderdale, FL
- $20 - $24 an hour
- Part-time
- Background check
- Mid-level
- In-person
- On-the-job training
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8d
Technical Support Engineer, Warehouse Automation Systems
BEUMER Group —Somerset, NJ
- $38 - $45 an hour
- Full-time
- Mid-level
- Windows
- C++
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Representative
Apt —Ridgeland, MS
- $19 - $20 an hour
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
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Technical Support Analyst
Simbe Robotics —Remote
- $72,000 - $83,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
13d
Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)
myCRE, Inc —San Diego, CA
- $50,000 - $70,000 a year
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
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Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
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Technical Support Specialist, Oceania
IDScan.net —Remote
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Onboarding & Technical Support Specialist
Local Food Marketplace —Remote
- From $28 an hour
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
8d
Technical Support Operations
Rockbot —Oakland, CA
- $70,000 - $100,000 a year
- Weekends as needed
- Remote
- Analysis skills
- Senior level
- Communication skills
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Technical Product Support - EdTech
Securly —Phoenix, AZ
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
7d
HVACR Technical Support Specialist – Refrigeration (Walk-In Coolers/Freezers)
Turbo Air —Long Beach, CA
- $60,000 - $70,000 a year
- Full-time
- 5 years
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Senior IT Construction Engineer, NA
Vantage Data Centers Management Company LLC —Port Washington, WI
- $106,000 - $115,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
12d
Field Systems Engineer
SIC Enterprises LLC —Augusta, GA
- $19.93 - $26.00 an hour
- Part-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Flexible schedule
Quick Apply
IT Expert - Power Control Systems
Oxychem —Houston, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Technical Services Manager
GL Solutions —Kalispell, MT
- $84,000 - $96,000 a year
- Full-time
- Background check
- 5 years
- System design
- Health insurance
- Dental insurance
Quick Apply
Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Senior Systems Security Engineer
Modern Technology Solutions, Inc —Huntsville, AL
- Full-time
- Computer science
- Computer Science
- 11+ years
- Disability insurance
- Health insurance

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Technical Support Specialist

Sheldon Manufacturing -
Cornelius, OR

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Job Details

Full-time
$20 - $26 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Microsoft Excel
Customer returns handling
Writing skills
Wiring diagrams
Electrical schematic reading and interpretation
Driver's License
Troubleshooting electrical systems
Electrical layout diagram interpretation
Computer skills
Technical troubleshooting support
Productivity software
Associate's degree
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

ABOUT SHELDON MANUFACTURING

Sheldon Manufacturing, Inc. is an Oregon-based, ISO 9001:2015 certified leader in the design and production of constant temperature equipment for the global life sciences, pharmaceutical, and industrial sectors. Since 1970, the company has operated brands like SHEL LAB, BACTRON, and Cascade TEK, providing a diverse portfolio of high-performance incubators, vacuum ovens, water baths, and anaerobic chambers. Beyond its standard product lines, Sheldon specializes in custom OEM manufacturing, utilizing advanced in-house metal fabrication to deliver precise environmental control solutions tailored to specific research and aerospace applications.

TASKS AND JOB DESCRIPTION

THE DEPARTMENT'S VISION IS TO RESPOND TO AND RESOLVE ALL CUSTOMER REQUESTS, PROBLEMS, AND ISSUES IN SUCH A WAY THAT EXCEEDS CUSTOMERS’ EXPECTATIONS, MAKES THE CUSTOMER FEEL VALUED, ENHANCES THE SHELDON IMAGE AND BRAND, AND, CRUCIALLY, PROMOTES FUTURE SALES THROUGH OUTSTANDING CUSTOMER SERVICE.

OUR IDEAL CANDIDATE LOVES HELPING PEOPLE AND JUMPS AT THE CHANCE TO SOLVE TOUGH TECHNICAL PROBLEMS. THEY CAN QUICKLY BREAK DOWN CUSTOMER ISSUES, TURN THEM INTO A CLEAR PROBLEM STATEMENT, MAP OUT A SHARP TROUBLESHOOTING PLAN, AND WORK SIDE-BY-SIDE WITH THE CUSTOMER TO FIX IT. MOST CHALLENGES THEY’LL TACKLE INVOLVE ELECTRICAL SYSTEMS, INCLUDING MOTORS, FANS, AND HEATING ELEMENTS.

Service Calls and Troubleshooting

Assist in the evaluation, analysis, diagnosis, and troubleshooting of technical equipment problems. Help the customer obtain necessary replacement parts (warranty or purchased) and provide information required to repair and resolve the problem. Verify the warranty term and document parts replacement according to current warranty replacement policy.
If onsite service is needed, arrange an on-site service call with either a third-party service company or a Sheldon employee. Follow up with the customer and service company to verify that the problem has been resolved, all parts have been returned, and the service invoice has been received.
Take ownership of customer issues as assigned or necessary and follow the problem through until it reaches a final resolution and the customer is satisfied.
Collaborate with other personnel and departments as necessary to resolve issues.
Document all aspects of every customer issue/case for future evaluation and continuity of service if another representative or department takes over the issue.
Escalate issues to management or engineering when necessary.
Train customers in unit operation when necessary.
Assist service technicians who are on-site when necessary.

Order Fulfillment

Assist customers in identifying replacement parts and pricing as necessary.
Generate orders for parts as needed, ensuring that payment or terms are transparent to the customer and that all parts are completed and accurate before releasing the order for shipment.
If parts need to be returned, complete the documentation and generate the return authorization as necessary. Verify all documents' accuracy and outline the problems and steps taken in Business Central.

Additional

Provide feedback to engineering and quality teams with information from the field to enhance form, fit, function, and customer satisfaction.
Update service documentation to keep manuals and up to date.
Assist management with reports as necessary.

Required Qualifications

Associate degree or higher, preferably in a technical field
Minimum of Two Years of Technical Support experience in lieu of degree
Ability to interpret wiring diagrams (MUST!)
Excellent telephone and writing skills
Valid Driver’s License and Motor Vehicle Insurance coverage
Microsoft Office experience (Excel, Word, PowerPoint)
Ability to perform detailed data entry while managing a customer call
Ability to travel, including internationally when needed
Continuous Improvement Mindset: Strive to improve troubleshooting and analysis skills continuously.

Bonus Points / Nice to Haves

Laboratory Equipment Experience
Ability to interpret P&ID diagrams and troubleshoot temperature-controlled equipment
Familiarity with hand tools, appliance repairs, and electrical systems
Experience with MRP/ERP/CRM software
SharePoint or Microsoft Business Central experience

Additional Details

Hourly / Full Time / Non-Exempt
Monday Through Friday
Hybrid schedule: work from home on Fridays. Potential for 2 work from home days. NO RELOCATION ASSISTANCE WILL BE OFFERED.
Once fully trained, some flexibility available for shift start/end times.

Pay: $20.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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Systems/technical Support jobs

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End User Technical Support Analyst

Part-Time Technical Support & Product Testing Specialist — 3D Printing / CAD / Maker Tools

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Senior IT Construction Engineer, NA

Field Systems Engineer

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Technical Services Manager

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Senior Systems Security Engineer

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