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ERP & IT Systems Specialist

Gentle Monster
Hollywood, CA

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Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Microsoft Excel
Microsoft Outlook
Technical documentation
E-commerce
Bachelor's degree
SaaS platforms
IT department experience

Full Job Description

About IICOMBINED

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

TAMBURINS is a perfume brand that explores undefined territories of beauty. TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance. TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.

NUDAKE is a Tea and dessert brand that redefines dessert culture with its ‘Make New Fantasy’ ethos. It creates novel Tea and desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.

ATiiSSU is a distinctive fashion headwear brand that presents timeless innovation through experimental design and its unique aesthetic worldview, changing the concept of category. “Timeless” represents classic details that transcend the passage of time, while “Issue” symbolizes innovative design that traverses the boundaries of fashion, ultimately redefining the fashion headwear category.

Nuflaat is a tableware brand that brings bold, unexpected beauty to the dining experience. Blurring the boundaries between fashion objects and functional design, we redefine everything on the table. Through Nuflaat, everyday moments become extraordinary dining scenes—immerse yourself in a dining experience unlike any other.

Key Responsibilities:

ERP, Systems & Integrations:

Provide day-to-day NetSuite support, including user access management, configuration updates, and troubleshooting errors.
Help support our overall systems architecture, ensuring connected platforms work together reliably and on a scale with the business.
Build, maintain, and troubleshoot Celigo integrations supporting Shopify POS (US/Canada), TikTok Shop, and other connected platforms.
Support troubleshooting across integrated systems to ensure data integrity, system reliability, and security.
Assist with system upgrades, implementations, and new technology rollouts including testing, API adjustments, user training, and documentation.
Document system configurations, integration workflows, and troubleshooting procedures.

IT Support:

Provide Level 1 and Level 2 technical support for retail store technology, including Shopify POS devices, receipt printers, scanners, security cameras, media players, and store networking.
Deliver technical support for corporate office equipment, including desktops, laptops, monitors, printers, and Wi-Fi/network connectivity.
Support new store openings with on-site IT setup, device deployment, and troubleshooting.
Coordinate with external vendors and service providers for hardware repairs, replacements, and technical support.
Analyze IT issues and escalate high-impact problems to the IT Systems Manager as needed.
Manage store Apple devices through Apple Business Manager (ABM).

Collaboration & Operations

Partner with internal departments to resolve technical issues and support business operations.
Assist with tracking IT-related expenses, vendor costs, and operational budgets.
Collaborate with local and Global HQ IT team members to support ongoing projects and company growth.

Qualifications

Bachelor's degree in IT, Computer Science, or a related field.
1–2 years of IT support or systems administration experience.
Hands-on experience supporting an ERP platform.
Experience with system integrations and APIs (Celigo or similar middleware a plus).
Comfort troubleshooting hardware and retail/POS technology.
Proficiency in Microsoft Office 365 (Outlook and Excel).
Strong problem-solving, documentation, and communication skills.
Self-starter who adapts well to a fast-paced, evolving environment and is eager to learn new technologies.

Preferred Qualifications

Experience working in the retail or ecommerce industry.
Familiarity with system integrations.
Experience supporting multi-system environments and API integrations.

Pay: $75,000.00 - $85,000.00 per year

Education:

Bachelor's (Required)

Experience:

IT support/systems administration: 1 year (Required)
SaaS and ERP: 1 year (Required)

Work Location: In person

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