Top 9837 Systems Analyst It Jobs

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Systems Analyst

Meriplex -
Seattle, WA

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Job Details

$60,000 - $80,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Customer communication

Full Job Description

Position Summary

The Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. In this role, you’ll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You’ll handle a wide range of everyday IT needs—from desktop troubleshooting to account management—while knowing when to escalate more complex issues.

This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.

What You’ll Do

Be the first point of contact for end users, delivering friendly, professional, and timely support
Troubleshoot common desktop, OS, email, printing, and connectivity issues
Support customer-specific applications using documented procedures
Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
Navigate Active Directory to create, modify, and disable user accounts and groups
Provide basic Microsoft 365 and Azure support
Perform first-level triage for virtual server and system issues
Accurately document work and manage tickets using established workflows
Follow SOPs while knowing when to escalate issues appropriately
Build trust with end users by setting clear expectations and following through

What We’re Looking For

Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
Solid Tier 1 / Tier 1.5 technical foundation
Basic understanding of:
- Microsoft 365
- Active Directory
- TCP/IP and networking fundamentals
- Command line and OS troubleshooting
Ability to communicate effectively with both technical and non-technical users
Comfortable working in a ticket-driven environment and managing priorities
Team-oriented, dependable, and respectful in all interactions

Preferred Experience & Certifications

Prior MSP or service desk experience (highly encouraged)
A+, Network+, and/or Server+ certifications
Basic Microsoft 365 or Azure certifications
Familiarity with ITIL concepts
Strong written and verbal communication skills

Why Meriplex

Supportive team environment with clear processes
Exposure to a variety of technologies and real-world client environments
Opportunity to grow beyond Tier 1 as your skills develop
A company that values both technical ability and how you treat people

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Current Pay Range: $60,000 - $80,000

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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