Top 190194 Systems Service Representative Jobs

Patient Service Representative - Patient Experience
Midi Health —Remote
- $60,000 a year
- Remote
- Spanish
- Google Workspace
- Writing skills
- Dental insurance
- Paid time off
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12d
Customer Support Representative
ibynd —Remote
- $25 an hour
- Part-time
- Remote
- Google Workspace
- Mid-level
- 2 years
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Sales Support Specialist
AAC INDEPENDENT —Frederick, MD
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
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Outside Sales Rep
Certex USA Inc —Odessa, TX
- $50,000 a year
- Overtime
- Word processing
- Mid-level
- Office
- Profit sharing
- Disability insurance
Communications Manager
Yocha Dehe Wintun Nation —Brooks, CA
- From $96,183.71 a year
- Full-time
- Hybrid work
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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SPARK Inside Sales Representative
Gopher Sport —Owatonna, MN
- Up to $65,600 a year
- Customer service
- Mid-level
- Windows
- Profit sharing
- Health savings account
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Sales Representative
Doering Company —Clear Lake, MN
- $50,000 - $55,000 a year
- Full-time
- Sales
- 5 years
- Bachelor of Science
- Travel reimbursement
- Mileage reimbursement
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Durable Medical Equipment Representative/Orthotic Fitter
Synergy Medical Systems —Bend, OR
- $3,500 - $4,000 a month
- 8 hour shift
- Background check
- Customer service
- HIPAA
- Health insurance
- Dental insurance
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Account Service Representative (Insurance)
The Reschini Group —Indiana, PA
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
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Field Service Technician - Power Systems
Wagner Equipment Co. —Hobbs, NM
- $36.50 - $52.60 an hour
- Writing skills
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
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Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Technical Sales Representative
American Steel and Aluminum LLC —Liverpool, NY
- $70,000 - $90,000 a year
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
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Field Sales (Architectural) Representative
Renlita Custom Opening Solutions —Bonham, TX
- $50,000 - $65,000 a year
- Full-time
- Background check
- Clean driving record
- Marketing
- Paid holidays
- Health insurance
Quick Apply
Project Manager / Inside Technical Sales Representative
TRICOR METALS —Wooster, OH
- $65,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Automotive Technical Trainer (Technical Trainer) (Louisville, KY)
Club Assist —Louisville, KY
- From $78,000 a year
- Extended hours
- Background check
- Classroom
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Diesel Mechanic - Day Time Shift
Thurman Transportataion, Inc. —Cleburne, TX
- $18 - $22 an hour
- 8 hour shift
- Background check
- OSHA
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Production Manager - Fly Systems Technician
Alaska Center for the Performing Arts, Inc. —Anchorage, AK
- From $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Business Development Manager
Tigongolfcarts —Ocean View, NJ
- $360 - $720 a week
- Overtime
- Bilingual
- Computer literacy
- Mid-level
- Flexible schedule
Quick Apply
Business Development Center Representative
Royal Audi,Volkswagen and Subaru —Bloomington, IN
- $30,000 - $40,000 a year
- Full-time
- Bilingual
- Inventory management
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
5d
KTS Mechanic Fleet Coord - KTS OPS RGN1 ST 11
Kettering Health —Moraine, OH
- Full-time
- ASE Certification
- Mechanic experience
- 5 years

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Patient Service Representative - Patient Experience

Midi Health -
Remote

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Job Details

$60,000 a year
12 days ago

Benefits

Dental insurance
Paid time off

Qualifications

Google Workspace
Patient question and concern management
Writing skills
Patient complaint handling
Medical records
Zendesk
Customer support ticket management
Productivity software
Managing patient records
Escalation handling
Ticketing system technical support

Full Job Description

Patient Service Representative - Patient Experience:

As a Patient Service Representative, you will serve as a vital bridge between patients, clinicians, and internal teams. You will manage high-touch interactions across multiple channels, resolve escalated patient concerns, and ensure a seamless experience from scheduling to billing. This is not a traditional front-desk role, you will be working in a fast-paced, digital-first environment, requiring agility, empathy, and technical fluency.

PSRs demonstrate sound judgment, empathy, and professionalism when addressing patient feedback, complaints, or grievances. They serve as a resource for patients, collaborate across departments, and contribute to continuous improvement within the patient journey.

This position is ideal for someone who thrives in a dynamic, startup setting, has strong experience with tools like Zendesk, and is deeply passionate about improving the patient experience in modern healthcare.

This job is "HOT":

Make a real impact on women's health – Help patients navigate their healthcare journey with care and clarity.
Work from anywhere – Enjoy full remote flexibility while being part of a mission-driven, collaborative team.
Shape the future of a growing startup – Contribute to processes, tools, and workflows as Midi Health expands and innovates in women's care.

Business impact:

Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care
Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination
Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism
Navigate patient concerns using appropriate service recovery protocols and escalate when necessary
Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system
Act as a patient advocate and liaison across departments to facilitate timely and effective solutions
Proactively identify areas for patient experience improvement and share feedback with leadership
Uphold patient confidentiality across all communications, systems, and platforms
Embody core values of compassion, accountability, respect, integrity, and trust

What you will need to succeed:

5+ years of experience in a high-touch, patient-facing role
2+ years of experience using Zendesk (or comparable ticketing software)
2+ years of experience using Athena (or comparable EHR system)
2+ years of experience using Google Workspace (required)
Proven ability to communicate clearly and professionally, both verbally and in writing
Experience handling escalated patient concerns or grievances with discretion and empathy
Strong critical thinking, judgment, and decision-making skills
Must have a quiet, distraction-free home workspace and reliable high-speed internet
Bilingual (Spanish or other language) a plus

What we offer: ✨

Compensation: $60,000 annual salary, exempt, based on experience, location and other variables
Opportunity to join a fast-growing, mission-driven healthcare startup
Health, dental, and paid time off benefits
100% remote work environment

The interview process will include:

Recruiter Interview (30 min)

Hiring Manager Interview (30 min)

Final Interview (30 min)

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant's salary history.

Please find our CCPA Privacy Notice for California Candidates here.

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Refine Your Search

Systems Service Representative jobs

Patient Service Representative - Patient Experience

Customer Support Representative

Sales Support Specialist

Outside Sales Rep

Communications Manager

SPARK Inside Sales Representative

Sales Representative

Durable Medical Equipment Representative/Orthotic Fitter

Account Service Representative (Insurance)

Field Service Technician - Power Systems

Field Service Support Specialist

Technical Sales Representative

Field Sales (Architectural) Representative

Project Manager / Inside Technical Sales Representative

Automotive Technical Trainer (Technical Trainer) (Louisville, KY)

Diesel Mechanic - Day Time Shift

Production Manager - Fly Systems Technician

Business Development Manager

Business Development Center Representative

KTS Mechanic Fleet Coord - KTS OPS RGN1 ST 11

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