Top 190482 Systems Service Representative Jobs

Customer Support Representative
ibynd —Remote
- $25 an hour
- Part-time
- Remote
- Google Workspace
- Mid-level
- 2 years
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Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
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Customer Support Representative
Wealthbox —Remote
- Email
- Remote
- Mid-level
- No travel
- Communication skills
- Health insurance
- 401(k)
Technical Support Representative - Remote
BigCommerce —Remote
- $19 - $21 an hour
- Weekends as needed
- Remote
- Mid-level
- Communication skills
- HTML
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Production Manager - Fly Systems Technician
Alaska Center for the Performing Arts, Inc. —Anchorage, AK
- From $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
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Account Representative
Latitude Insurance —Telluride, CO
- $60,000 - $70,000 a year
- Urgently hiring
- Hospitality
- Microsoft Excel
- Office
- Health savings account
- AD&D insurance
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Account Service Representative (Insurance)
The Reschini Group —Indiana, PA
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Health insurance
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Customer Service/Booker
Taylor Truck Line Inc —Northfield, MN
- $48,000 - $54,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
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Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
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Durable Medical Equipment Representative/Orthotic Fitter
Synergy Medical Systems —Bend, OR
- $3,500 - $4,000 a month
- 8 hour shift
- Background check
- Customer service
- HIPAA
- Health insurance
- Dental insurance
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Field Service Technician - Power Systems
Wagner Equipment Co. —Hobbs, NM
- $36.50 - $52.60 an hour
- Writing skills
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
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Automotive Technical Trainer (Technical Trainer) ( Nashville, TN)
Club Assist —Nashville, TN
- From $78,000 a year
- Extended hours
- Background check
- Classroom
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Print Production & Business Consultant / Regional Field Support
Minuteman Press International —Melville, NY
- $55,000 - $60,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Erie Home - Inside Sales Representative
Erie Home —Toledo, OH
- $800 - $1,000 a week
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply
Bilingual Float Patient Service Representative
Carolina Health Centers, Inc. —Greenwood, SC
- Full-time
- Spanish
- Clean driving record
- Microsoft Excel
Quick Apply
Member Service Representative
Capital Credit Union —Green Bay, WI
- Word processing
- Computer literacy
- Basic math
Quick Apply
11d
Technical Sales Representative
American Steel and Aluminum LLC —Liverpool, NY
- $70,000 - $90,000 a year
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
- 8 hour shift
- Microsoft Excel
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply

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Customer Support Representative

ibynd
Remote

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Job Details

Part-time | Full-time
$25 an hour

Qualifications

Customer records maintenance
Record keeping
Managing customer accounts
Customer relationship building
Spreadsheets
Managing clients in a customer support role
SaaS platforms
Sales management systems proficiency
Customer support
CRM system proficiency
Productivity software
SaaS
Technical Proficiency
Ticketing system technical support

Full Job Description

The Customer Support Representative serves as the frontline point of contact for retail agents and broker partners on the iBynd + SEMSEE platform, delivering timely, effective, and empathetic support across all inbound channels. This individual is responsible for resolving technical and platform-related inquiries, triaging escalations, and ensuring every partner interaction reflects the highest standards of service. The Customer Support Representative partners closely with the Customer Success, Product, and Operations teams to surface recurring issues, drive resolution, and contribute to a continuously improving support experience. This is a role for a detail-oriented, service-first professional who takes ownership of problems and thrives on turning a frustrated partner into a loyal advocate.

DUTIES AND RESPONSIBILITIES

INBOUND SUPPORT & TICKET MANAGEMENT

Serve as the primary point of contact for agent and broker partners submitting support requests via email, and phone—managing a high-volume ticket queue with accuracy and urgency.
Diagnose and resolve platform, submission, login, and workflow issues in a timely manner, ensuring partners receive clear, actionable guidance at every step.
Document all interactions, resolutions, and escalation paths accurately in the CRM and ticketing system, maintaining clean records that support team visibility and reporting.
Triage and escalate complex or high-priority issues to Product, or Operations teams, following defined escalation protocols and ensuring seamless handoffs.

PARTNER EXPERIENCE & RELATIONSHIP SUPPORT

Build rapport with retail agents and broker partners through consistent, professional, and empathetic communication that reinforces confidence in the iBynd + SEMSEE platform.
Follow up proactively on open issues, keeping partners informed of status updates and resolution timelines without waiting to be asked.
Identify patterns in partner feedback and recurring pain points, synthesizing insights for Customer Success and Product teams to inform platform improvements.
Contribute to maintaining and improving partner-facing support resources, including help articles, FAQs, video walkthroughs, and onboarding guides.

PLATFORM KNOWLEDGE & TRAINING SUPPORT

Develop and maintain deep functional knowledge of the iBynd + SEMSEE platform, including submission workflows, appetite tools, quoting processes, and user account management.
Participate in product update briefings, internal training sessions, and beta testing initiatives to stay current on platform changes and new feature releases.
Support the delivery of partner-facing training sessions and webinars as a co-presenter or technical resource when needed.

OPERATIONS & CROSS-FUNCTIONAL COLLABORATION

Maintain up-to-date and accurate partner records, issue logs, and resolution notes in the CRM system to support team-wide transparency and historical tracking.
Collaborate with underwriting, operations, and product teams to resolve submission and appetite-related questions escalated on behalf of partners.
Prepare and contribute to regular reporting on ticket volume, resolution rates, response times, and partner satisfaction metrics.
Participate in team huddles, process improvement discussions, and initiatives that strengthen the overall support function.
Other duties as assigned.

QUALIFICATIONS

REQUIRED

2+ years of experience in customer support, technical support, or a client-facing service role, with a demonstrated track record of resolving complex inquiries and managing partner or customer relationships.
Strong verbal and written communication skills—able to explain technical concepts clearly to non-technical users and maintain a professional, helpful tone under pressure.
Proficiency in CRM and ticketing systems (Salesforce, HubSpot, Zendesk, or equivalent) with a disciplined approach to record-keeping and follow-through.
Exceptional attention to detail and organizational skills, with the ability to manage multiple open tickets, partner relationships, and priorities simultaneously.
Proficiency in Google Suites, including Excel, Word, and PowerPoint (or equivalent Google Workspace tools).
Ability to learn and navigate SaaS platforms quickly, and comfort explaining digital workflows to users with varying levels of technical proficiency.
A genuine service orientation—committed to solving problems, following through on commitments, and leaving every partner interaction better than you found it.

PREFERRED

Property and Casualty insurance industry experience strongly desired; familiarity with commercial lines, wholesale distribution, or the retail agent/broker community is a significant advantage.
Experience working at or with a wholesale broker, MGA, insurtech platform, or carrier in a customer-facing support capacity.
Familiarity with submission workflows, appetite tools, and the commercial insurance quoting process.
Experience building or maintaining self-service support content including knowledge bases, help articles, or user guides.
Comfort working in a fast-paced, evolving environment where products, processes, and priorities shift quickly—and the ability to adapt without losing service quality.
Comfort navigating and explaining SaaS or digital platforms to non-technical users; prior experience in an insurtech or fintech environment a plus.

Job Location: Remote

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