Top 2379 Systems Support Manager Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
ERP Enablement Lead (with WMS experience)
Moesle Meats —Chicago, IL
- $85,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Network Manager
Methacton School District —Norristown, PA
- $95,000 - $115,000 a year
- Full-time
- Background check
- School experience
- Computer science
- Health insurance
- Dental insurance
HRIS AND FINANCIAL SYSTEMS IMPLEMENTATION MANAGER
FABco, LLC —Houston, TX
- $120,000 - $145,000 a year
- Full-time
- Background check
- Microsoft Excel
- Oracle
- Health savings account
- Health insurance
Quick Apply
Clinical Systems Developer Lead
Mankato Clinic —Mankato, MN
- $82,472 - $123,614 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Profit sharing
- Wellness program
Quick Apply
Business Applications + Data Manager
The Medical Alley Association —Minneapolis, MN
- $80,000 - $95,000 a year
- Weekends as needed
- Hybrid work
- CRM software
- Background check
- Office
- Health savings account
- Paid holidays
Quick Apply
13d
ERP Manager
IEA —Kenosha, WI
- $100,000 - $135,000 a year
- Full-time
- Azure
- Computer Science
- ERP systems
- Health savings account
- Health insurance
Quick Apply
Financial Systems Manager
Shook, Hardy and Bacon —Kansas City, MO
- Hybrid work
- System design
- Research
- Finance
Quick Apply
Design Automation Manager
Global Power Components —Milwaukee, WI
- Full-time
- Engineering
- System design
- SQL
Quick Apply
5d
Lead Systems Training Engineer - Integrated Systems and Networking Devices
GE Aerospace —Grand Rapids, MI
- $112,000 - $149,000 a year
- Full-time
- Classroom
- 5 years
- Engineering
- Paid parental leave
- Disability insurance
IT Security Manager
Ervin Industries, Inc. —Ann Arbor, MI
- From $100,000 a year
- Full-time
- Spanish
- English
- Office
- Health savings account
- Health insurance
Quick Apply
BIM Systems Lead
Clayco —Kansas City, MO
- Full-time
- Background check
- 5 years
- Engineering
- Paid holidays
- Disability insurance
Quick Apply
Systems Administrator, Lead (Linux/Windows)
AMERICAN SYSTEMS —Arlington, VA
- $150,000 - $175,000 a year
- Full-time
- Windows
- 8 years
- Bachelor's degree
- Retirement plan
INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager
State of Hawaii, Department of Transportation, Highways Division —Honolulu, HI
- $110,000 a year
- Temporary
- Computer Science
- 3 years
- Finance
- Health insurance
- Dental insurance
Quick Apply
Lead Engineer for Navy Undersea Warfare C2
General Dynamics Mission Systems, Inc —Manassas, VA
- $156,965 - $174,134 a year
- Full-time
- 6 years
- Master's degree
- Senior level
- Paid parental leave
- Health insurance
Lead Splunk Administrator
T. Rowe Price —Owings Mills, MD
- $122,000 - $261,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- AWS
- Paid time off
- Adoption assistance
SAP - Finance - Fixed Assets - Manager - Consulting - Location OPEN
EY —Chicago, IL
- $142,600 - $297,200 a year
- Research
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Support Engagement Lead
Braze —Denver City, TX
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
IT Epic Application Lead - Epic Grand Central / Prelude -- Epic Grand Central Certification Required
LCMC Health —New Orleans, LA
- Full-time
- 5 years
- System design
- Master's degree
Quick Apply
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Systems Support Manager jobs

Technical Support Manager - HVAC Construction

ERP Enablement Lead (with WMS experience)

Network Manager

HRIS AND FINANCIAL SYSTEMS IMPLEMENTATION MANAGER

Clinical Systems Developer Lead

Business Applications + Data Manager

ERP Manager

Financial Systems Manager

Design Automation Manager

Lead Systems Training Engineer - Integrated Systems and Networking Devices

IT Security Manager

BIM Systems Lead

Systems Administrator, Lead (Linux/Windows)

INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager

Lead Engineer for Navy Undersea Warfare C2

Lead Splunk Administrator

SAP - Finance - Fixed Assets - Manager - Consulting - Location OPEN

Support Engagement Lead

IT Epic Application Lead - Epic Grand Central / Prelude -- Epic Grand Central Certification Required

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

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