Top 2381 Systems Support Manager Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Business Systems & E-Commerce Manager
American Philatelic Society —Bellefonte, PA
- $55,000 - $70,000 a year
- Full-time
- Marketing
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
11d
ERP Enablement Lead (with WMS experience)
Moesle Meats —Chicago, IL
- $85,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Health insurance
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Clinical Systems Developer Lead
Mankato Clinic —Mankato, MN
- $82,472 - $123,614 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Profit sharing
- Wellness program
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Financial Systems Manager
Shook, Hardy and Bacon —Kansas City, MO
- Hybrid work
- System design
- Research
- Finance
Quick Apply
ERP Manager
IEA —Kenosha, WI
- $100,000 - $135,000 a year
- Full-time
- Azure
- Computer Science
- ERP systems
- Health savings account
- Health insurance
Quick Apply
7d
Supervisor, EMS and Advanced Applications
Lower Colorado River Authority (LCRA) —Austin, TX
- Computer Science
- Windows
- Analysis skills
Systems Administrator, Lead (Linux/Windows)
AMERICAN SYSTEMS —Arlington, VA
- $150,000 - $175,000 a year
- Full-time
- Windows
- 8 years
- Bachelor's degree
- Retirement plan
Technical Lead Engineer – Oracle Cloud WMS (LogFire)
1-800-Flowers.com —Atlanta, GA
- Oracle
- Computer Science
- 5 years
Lead Splunk Administrator
T. Rowe Price —Owings Mills, MD
- $122,000 - $261,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- AWS
- Paid time off
- Adoption assistance
INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager
State of Hawaii, Department of Transportation, Highways Division —Honolulu, HI
- $110,000 a year
- Temporary
- Computer Science
- 3 years
- Finance
- Health insurance
- Dental insurance
Quick Apply
Business Systems Manager
KORE1 Technologies —Anaheim, CA
- $120,000 - $170,000 a year
- Urgently hiring
- Hybrid work
- Oracle
- Ability to walk for extended periods
- Mid-level
Quick Apply
8d
Hadoop Administration ( Lead )
Sonsoft Inc —Austin, TX
- Full-time
- Mid-level
- Java
- Bachelor's degree
Quick Apply
Service Desk Supervisor
Mphasis —San Antonio, TX
- $49,920 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
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Technical Training Program Manager
eTeam Inc —Boise, ID
- $40 - $50 an hour
- 8 hour shift
- 5 years
- Bachelor's degree
- Continuous improvement
Quick Apply
SAP - Finance - Fixed Assets - Manager - Consulting - Location OPEN
EY —Chicago, IL
- $142,600 - $297,200 a year
- Research
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
IT Epic Application Lead - Epic Grand Central / Prelude -- Epic Grand Central Certification Required
LCMC Health —New Orleans, LA
- Full-time
- 5 years
- System design
- Master's degree
Quick Apply
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Hardware Operations Lead
IDR Healthcare, LLC. —Colorado City, TX
- $100,000 - $150,000 a year
- Full-time
- Mid-level
- Continuous improvement
Quick Apply
11d
Azure Lifecycle Manager
DCI Solutions —Norfolk, VA
- $70,000 - $110,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Relocation assistance
Quick Apply
13d

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Systems Support Manager jobs

Technical Support Manager - HVAC Construction

Business Systems & E-Commerce Manager

ERP Enablement Lead (with WMS experience)

Clinical Systems Developer Lead

Financial Systems Manager

ERP Manager

Supervisor, EMS and Advanced Applications

Systems Administrator, Lead (Linux/Windows)

Technical Lead Engineer – Oracle Cloud WMS (LogFire)

Lead Splunk Administrator

INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager

Business Systems Manager

Hadoop Administration ( Lead )

Service Desk Supervisor

Technical Training Program Manager

SAP - Finance - Fixed Assets - Manager - Consulting - Location OPEN

IT Epic Application Lead - Epic Grand Central / Prelude -- Epic Grand Central Certification Required

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Hardware Operations Lead

Azure Lifecycle Manager

I want to receive the latest job alert for Systems Support Manager

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