Top 2402 Systems Support Manager Jobs

Support Operations Systems Lead
Anysphere —Remote
- Full-time
- Remote
- Continuous improvement
- Senior level
Business Systems & E-Commerce Manager
American Philatelic Society —Bellefonte, PA
- $55,000 - $70,000 a year
- Full-time
- Marketing
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
12d
Clinical Systems Developer Lead
Mankato Clinic —Mankato, MN
- $82,472 - $123,614 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Profit sharing
- Wellness program
Quick Apply
ERP Manager
IEA —Kenosha, WI
- $100,000 - $135,000 a year
- Full-time
- Azure
- Computer Science
- ERP systems
- Health savings account
- Health insurance
Quick Apply
9d
ERP Enablement Lead (with WMS experience)
Moesle Meats —Chicago, IL
- $85,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Financial Systems Manager
Shook, Hardy and Bacon —Kansas City, MO
- Hybrid work
- System design
- Research
- Finance
Quick Apply
Supervisor, EMS and Advanced Applications
Lower Colorado River Authority (LCRA) —Austin, TX
- Computer Science
- Windows
- Analysis skills
Hadoop Administration ( Lead )
Sonsoft Inc —Austin, TX
- Full-time
- Mid-level
- Java
- Bachelor's degree
Quick Apply
Systems Administrator, Lead (Linux/Windows)
AMERICAN SYSTEMS —Arlington, VA
- $150,000 - $175,000 a year
- Full-time
- Windows
- 8 years
- Bachelor's degree
- Retirement plan
Lead Splunk Administrator
T. Rowe Price —Owings Mills, MD
- $122,000 - $261,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- AWS
- Paid time off
- Adoption assistance
Technical Lead Engineer – Oracle Cloud WMS (LogFire)
1-800-Flowers.com —Atlanta, GA
- Oracle
- Computer Science
- 5 years
Business Systems Manager
KORE1 Technologies —Anaheim, CA
- $120,000 - $170,000 a year
- Urgently hiring
- Hybrid work
- Oracle
- Ability to walk for extended periods
- Mid-level
Quick Apply
9d
INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager
State of Hawaii, Department of Transportation, Highways Division —Honolulu, HI
- $110,000 a year
- Temporary
- Computer Science
- 3 years
- Finance
- Health insurance
- Dental insurance
Quick Apply
Service Desk Supervisor
Mphasis —San Antonio, TX
- $49,920 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
Talent Acquisition Systems Manager
Marvin —Warroad, MN
- $121,000 - $151,000 a year
- Full-time
- Background check
- 5 years
- Office
- Profit sharing
- Paid parental leave
Technical Training Program Manager
eTeam Inc —Boise, ID
- $40 - $50 an hour
- 8 hour shift
- 5 years
- Bachelor's degree
- Continuous improvement
Quick Apply
SAP - Finance - Fixed Assets - Manager - Consulting - Location OPEN
EY —Chicago, IL
- $142,600 - $297,200 a year
- Research
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Team Lead - Service Management
GEHA —Lee's Summit, MO
- $126,147 - $159,583 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- AD&D insurance
- Disability insurance
SAP S/4 Integration/Development Lead
bluewaveSELECT —Bridgeport, CT
- $80 - $110 an hour
- Full-time
- Hybrid work
- Azure
- Management
- AWS
Quick Apply
IT Epic Application Lead - Epic Grand Central / Prelude -- Epic Grand Central Certification Required
LCMC Health —New Orleans, LA
- Full-time
- 5 years
- System design
- Master's degree
Quick Apply

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Support Operations Systems Lead

Anysphere -
Remote

Apply Now

Job Details

Full-time

Qualifications

Feature prioritization
Tooling
Workflow management (operations management method)
Operations coordination
Triage
IT system monitoring
Slack
Incident Escalation
Improving operational efficiency
Reporting and dashboarding tools
Taxonomy
Change management
Production systems
Collaboration with product development teams
Continuous improvement
Task prioritization
Incident management operations support
Customer support ticket management
Software documentation
AI-driven automation
Senior level
Escalation handling
Backlog management
Technical Proficiency
Project stakeholder communication
Debugging
Cross-functional communication
Ticketing system technical support
Service level agreement (SLA) management
Stakeholder management

Full Job Description

User Ops · Full-time · Remote

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

About the role

We’re hiring a Support Operations Systems Lead to help own the systems, workflows, and operating rhythms that keep User Operations running reliably at scale.

This is a hands-on technical support operations role for someone who can move fluidly between live triage of our projects, backlog management of internal requests, systems health, stakeholder communication, and end-to-end program ownership. You’ll work across ticketing workflows, routing logic, queue health, labeling taxonomy, escalation paths, workforce signals, and internal tooling requests.

The ideal person is more technical than a traditional operations lead, more hands-on than a traditional TPM, and less software-engineering-heavy than a dedicated SWE. You should be comfortable investigating messy operational issues, making or coordinating safe system changes, pushing back on unclear requests, and turning recurring problems into durable improvements.

What you’ll do

Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling.
Triage urgent operational issues as they arise, especially when system behavior, workforce distribution, queue health, or SLA risk looks off.
Manage intake, prioritization, and follow-through for systems requests from support managers, TSEs, operations leads, engineering, product, and other internal teams.
Help maintain the team’s roadmap by distinguishing one-off fixes from broader system improvements, surfacing recurring pain points, and pushing back on low-leverage work.
Drive smaller technical and operational programs end-to-end, being responsible for discovery, scoping and execution, rollout, documentation and success metrics.
Partner with engineering, data, IT, and support leaders to debug issues, validate changes, improve monitoring, and prevent repeat failures.
Use Cursor and AI-native workflows to reduce manual toil, investigate issues, summarize signals, draft documentation, test changes, and improve how the team operates.

You may be a fit if

You have experience in support operations, systems operations, technical program management, or a similarly cross-functional technical systems role.
You are comfortable working close to operational systems such as ticketing platforms, routing workflows, queue configuration, labels/taxonomies, dashboards, Slack workflows, and internal tools.
You are technical enough to investigate system issues, read configuration or code, and partner effectively with engineers, even if you are not primarily a software engineer.
You are excellent at triage and prioritization: when several things are broken or ambiguous, you can quickly determine what is urgent, what needs investigation, what needs escalation, and what should become a longer-term fix.
You can own work end to end: clarify the problem, align stakeholders, sequence the work, communicate tradeoffs, launch safely, and measure whether the change worked.
You are comfortable pushing back thoughtfully and can tell stakeholders “not yet,” “not this way,” or “this should be part of a broader fix” while maintaining trust.
You are energized by a role that blends firefighting with systems-building, and you have a strong bias toward action, clarity, and continuous improvement.

Apply Now

Refine Your Search

Systems Support Manager jobs

Support Operations Systems Lead

Business Systems & E-Commerce Manager

Clinical Systems Developer Lead

ERP Manager

ERP Enablement Lead (with WMS experience)

Financial Systems Manager

Supervisor, EMS and Advanced Applications

Hadoop Administration ( Lead )

Systems Administrator, Lead (Linux/Windows)

Lead Splunk Administrator

Technical Lead Engineer – Oracle Cloud WMS (LogFire)

Business Systems Manager

INFORMATION TECHNOLOGY (IT)/ SAP Accounting Applications Manager

Service Desk Supervisor

Talent Acquisition Systems Manager

Technical Training Program Manager

SAP - Finance - Fixed Assets - Manager - Consulting - Location OPEN

Team Lead - Service Management

SAP S/4 Integration/Development Lead

IT Epic Application Lead - Epic Grand Central / Prelude -- Epic Grand Central Certification Required

I want to receive the latest job alert for Systems Support Manager

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