Top 14420 Systems Trainer Jobs

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Seneca Gaming Corporation —Niagara Falls, NY
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Certified Hand Therapist- PRN
Vail Health Hospital —Frisco, CO
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Vail Health Hospital —Basalt, CO
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Mosaic Life Care —Saint Joseph, MO
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Athletic Trainer - Savannah High School
Mosaic Life Care —Saint Joseph, MO
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Vail Health Hospital —Basalt, CO
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Certified Hand Therapist- PRN
Vail Health Hospital —Frisco, CO
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Certified Hand Therapist- Part Time
Vail Health Hospital —Basalt, CO
- $45.95 - $63.41 an hour
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- 403(b) matching
- Loan repayment program
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Certified Hand Therapist- PRN
Vail Health Hospital —Basalt, CO
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HVAC Technical Trainer / Instructor
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7d
Clinical Consultant - Footmaxx
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7d

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Trainer

DatamanUSA, llc
Honolulu, HI

Quick Apply

Job Details

Part-time | Contract
$35 - $50 an hour
1 day ago

Qualifications

Prosci change management
Call center experience
Overseeing curriculum development
Adult education instructional development
Change management
Content development
Developing new training programs
ServiceNow
Customer journey mapping
Training
Adult learning
Adult education
Stakeholder relationship building
Educational content composition projects
Stakeholder management

Full Job Description

Position Overview:

Equips employees with the knowledge and behaviors required to deliver excellent customer service while effectively using Google CES CCaaS / CCAIP, ServiceNow, knowledge resources, and related operational systems. Guides the organization through the people side of change associated with new technology, processes, and service models.

Required Qualifications:

Expertise in journey mapping, adult learning, curriculum development, and operational training design.
Ability to align team behaviors with customer experience strategies and train staff effectively on Google CES CCaaS / CCAIP, ServiceNow, and related Call Center technologies.
3-5 years of experience in change management, project management, communications, or training delivery.
Strong verbal and written communication, proficiency in Microsoft Office, project coordination skills, and knowledge of OCM frameworks such as Prosci / ADKAR preferred.
Previous experience in a Call Center, training, or OCM environment preferred.

Key Responsibilities:

Develop and deliver training on empathy, customer journeys, call handling, and navigation of Google CES CCaaS / CCAIP, ServiceNow, and approved knowledge tools.
Create role-based training materials, job aids, scripts, and simulation scenarios that reflect actual intake, triage, escalation, and documentation workflows.
Use quality findings, policy updates, and system changes to continuously update training content and reinforce service standards.
Support new hire onboarding, refresher training, and targeted remediation plans for agents, supervisors, and operational staff.
Develop and execute change management strategies, stakeholder analyses, impact assessments, communication plans, and readiness activities for technology and process changes.
Craft change messages, user communications, and adoption content related to Google CES CCaaS / CCAIP, ServiceNow, new workflows, and reporting changes.
Develop training materials, conduct workshops, and assess user readiness to ensure staff are prepared for new systems and operating procedures.
Survey staff, conduct interviews, and analyze feedback to identify resistance points and adoption barriers.
Use adoption and training metrics to measure success of change initiatives and recommend corrective actions.
Develop the enterprise training and change roadmap, including onboarding, role-based learning, communications, readiness checkpoints, and reinforcement plans.
Monitor adoption, training completion, and performance indicators tied to Google CES CCaaS / CCAIP, ServiceNow, and new operating procedures.
Provide coaching, stakeholder engagement, and support strategies to improve user confidence and reduce resistance.
Identify process and communication issues that affect adoption and coordinate remediation with project and operations management.
Establish and enforce training, support, and knowledge transition standards.

Pay: $35.00 - $50.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

Systems Trainer jobs

Trainer

Dept of Medicine Systems Trainer

Technical Trainer

Trainer

Systems and Operations Trainer

Scheduling Trainer (Referral Management & Analytics)

Product Trainer

Epic Principal Trainer

Training Specialist I

Certified Hand Therapist- PRN

Certified Hand Therapist- PRN

Athletic Trainer - Middle / High School

Athletic Trainer - Savannah High School

Certified Hand Therapist- Part Time

Certified Hand Therapist- PRN

Certified Hand Therapist- Part Time

Certified Hand Therapist- PRN

HVAC Technical Trainer / Instructor

Clinical Consultant - Footmaxx

Maintenance Trainer

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