Top 33581 Tact Jobs | SimplyHired

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Ophthalmic Front Desk Receptionist

Alabama Eye & Cataract Center, PC -
Birmingham, AL

Quick Apply

Job Details

Full-time
$18 - $21 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Uniform allowance
401(k) matching
Employee discount
Life insurance

Qualifications

Availity
Collaborate with healthcare professionals
Computer operation
Patient scheduling systems
Phone communication
Computer literacy
Writing skills
Medical office experience
Ophthalmology
Employee relationship building
Medical scheduling
High school diploma or GED
Social media platforms
Fax machines
Telephone systems
Multi-line phone systems
Patient interaction
Typing
Productivity software
Faxing
Medical terminology
Medical receptionist

Full Job Description

Position: Ophthalmic Front Desk Receptionist

Reports to: Practice Administrator

Position Description:

The Front Desk Receptionist is the first point of contact and access for patients seeking appointments and information from both, Alabama Eye and Cataract Center, P.C. and Michelson Laser Vision, Inc. The Front Desk Receptionist is considered the customer service voice of both practices and must communicate a warm, friendly and professional tone as they direct incoming calls to the appropriate coordinator and/or scheduling resource person within the practices.

Primary Duties and Responsibilities:

“Meets and greets” patients accessing the practices via check-in, check-out and selected direct phone lines, as well as from phone tree selects programmed into the practice phone system.
Establishes the reason for the call and how best to help and direct the caller to the most efficient and skilled resource to handle the patient call.
In the event the appropriate internal resource is not available, establishes a firm call back time expectation and contact number for the caller.
Delivers phone messages in a timely and accurate manner to appropriate individuals within the practices.
Confirms that “hand-off” individual has met the customer service standard for call back time and patient satisfaction.
Maintains patient confidentiality at all times.
Cooperates and communicates with all staff members and physicians about patient matters.
Check patients in for appointments; verify insurance and obtain updated and proper demographic information at each visit for entry into the electronic medical record, collect co-payments and patient balances
Place charts in the rack in order of appointment time for technicians to workup.
Ability to schedule appointments with outside physicians for patients referred outside the practice.
Scan demographics, patient forms and identification cards in the electronic medical record. Obtain patient pictures and save to the electronic medical record
Keep the reception/waiting area clean at all times.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.

Position Requirements:

Knowledge of medical practice procedures and functions preferred.
Knowledge of insurance and billing procedures including Medicare, Medicaid and Managed Care Plans.
Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines and computers.
Knowledge of medical records policies including state and federal compliance.
Knowledge of medical terminology required.
Good oral and written communication skills
Ability to develop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public.
Ability to react calmly and effectively in emergency situations.
Ability to interpret, adapt and apply guidelines and procedures.
Ability to work with a diverse population, demonstrating patience and professionalism
6 months previous experience in a medical office or clinic setting; family practice experience preferred.

Minimum Education and Experience

High school diploma or GED.
Alphabetization and spelling skills a must.
Two years of work experience, some of which is preferably in a medical office setting and customer service environment.

Knowledge, Skills, and Abilities Necessary to Perform Primary Functions

Position requires accuracy, thoroughness, and an understanding of phone systems.
Work is fast paced and multi-tasked.
Requires ability to work as a team member.
Obtain insurance referrals when required.
Ability to schedule, reschedule and confirm appointments.
Skill in operating computer and complex phone system software.
Excellent customer service and communications skills.
Well-organized with attention to detail and follow-up.

Computer Skills Required and/or Preferred:

Microsoft Office
Email
Web and Social Networking skills
AdvancedMD EHR
Integrity EHR

General Traits and Qualities:

Ability to maintain strict confidentiality on all patient issues.
Must be a team player with a positive attitude.
Ability and desire to represent the clinic in a professional manner.
Position requires sympathy, tact and understanding in dealing with patients, physicians, and coworkers.
Ability to adjust to various personalities.
Ability to work with and without supervision and perform a variety of routine tasks.

Willingness to accept responsibility for established procedures.

Physical/Environmental Requirements

Must be able to stand, reach, bend and squat repeatedly during the day.
Must be able to communicate via the telephone.
Must be able to view and type computer data.
Must have manual dexterity to file.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Life insurance
Paid time off
Uniform allowance

Medical Specialty:

Ophthalmology

Education:

High school or equivalent (Required)

Experience:

Medical receptionist: 5 years (Required)
Ophthalmology: 5 years (Required)

Work Location: In person

Quick Apply

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