Top 69528 Tech Support/Customer Support Jobs

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Miami, FL
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
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Customer Support Specialists, AI Response Evaluation
mpathic —Seattle, WA
- $30 - $40 an hour
- Part-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Oregon
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
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Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
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Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —Florida
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Oregon
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
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Customer Support Specialist
InfoTrack US —Nevada
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
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Mechanic A-B Tech
Rocha's Auto Service —Redding, CA
- $30 - $40 an hour
- Full-time
- ASE Certification
- Clean driving record
- 5 years
- Paid training
- Paid holidays
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Junior Business Manager & Executive Liaison (Retail Food & Beverage)
Hermann Wurst Haus —Hermann, MO
- $18.00 - $22.50 an hour
- Full-time
- Inventory management
- Mid-level
- 3 years
- Employee discount
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Automotive Technician
Encompass Auto Care —Rochester, MN
- $25 - $47 an hour
- Email
- 3 years
- Driver's License
- In-person
- Paid training
- 401(k)
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Auto Technician 3+Yrs EXP REQ – Family-Owned Shop, Great Culture
Confidential —Lafayette, IN
- $35 - $50 an hour
- Full-time
- ASE Certification
- Background check
- Mechanic experience
- Paid training
- Health insurance
Quick Apply
CAD/CAM Dental Lab Tech
Aesthetic Oral Arts Dental Laboratory —Livingston, MT
- From $50,000 a year
- Online Application
- CAD
- Mid-level
- In-person
- Health insurance
- Dental insurance
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Senior marine systems tech
Annapolis Harbor Boat Yard —Annapolis, MD
- $28 - $40 an hour
- Full-time
- Heavy lifting
- Customer service
- Mid-level
- Health insurance
- 401(k)
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Bicycle Service Lead
Ridepanda —Seattle, WA
- $28 - $29 an hour
- Full-time
- Mechanic experience
- Mid-level
- Assembly
- Health insurance
- Dental insurance
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12d
Installation Technician
Inside Out Installation —Parkers Prairie, MN
- $18 - $20 an hour
- Online Application
- Writing skills
- Basic math
- English
- Paid training
- Fuel card
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6d
Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods
Speedway Motors Inc. —Tolleson, AZ
- Full-time
- Microsoft Outlook
- Mid-level
- Continuous improvement
- Wellness program
- Continuing education credits
Motorcycle Technician
Harley-Davidson of Washington DC —Fort Washington, MD
- $25 - $55 an hour
- Full-time
- Dealership
- Mid-level
- Experience equivalent to degree accepted
- Relocation assistance
- Health insurance
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Licensed Office Professional (Financial Associate)
SCOTT HERRMANN SHORELINE GROUP —Madison, WI
- $20 - $28 an hour
- Full-time
- Background check
- Microsoft Excel
- Research
- Paid time off
4d
Licensed Practical Nurse (LPN)
North Shore Estates —Duluth, MN
- $27 - $32 an hour
- Part-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Health insurance
- Paid time off
Quick Apply
Executive Administrator
Premier Financial Group, Inc. —Eureka, CA
- $22 - $24 an hour
- Part-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply

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Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Miami, FL

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

Tech Support/Customer Support jobs

Customer Service and Tech Support - Customer Support for Learning and Development

Customer Support Specialists, AI Response Evaluation

Customer Support Technician, Helpdesk - Offboardings & Access

Customer Support Associate - Depositions

Customer Service / Tech Support Rep – Financial (Remote)

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Customer Support Specialist

Mechanic A-B Tech

Junior Business Manager & Executive Liaison (Retail Food & Beverage)

Automotive Technician

Auto Technician 3+Yrs EXP REQ – Family-Owned Shop, Great Culture

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Bicycle Service Lead

Installation Technician

Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods

Motorcycle Technician

Licensed Office Professional (Financial Associate)

Licensed Practical Nurse (LPN)

Executive Administrator

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