Top 40 Tech Support Analyst Jobs in Ashburn, VA

Network Event Management Quality Assurance Analyst
CACI International, Inc. —Springfield, VA
- $86,600 - $181,800 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Operational Support Analyst
The Media Trust —McLean, VA
- Weekends as needed
- Hybrid work
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
Analyst III, Technical Support
WM —Manassas, VA
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Employee stock purchase plan
- Paid holidays
Junior Client Support Analyst
Altum, Inc. —Reston, VA
- Email
- Writing skills
- Office
- Product management
- Referral program
Junior CIC Analyst
Maximus —Tysons, VA
- $40,000 - $50,000 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
CIC Analyst
Maximus —Tysons, VA
- $40,000 - $65,000 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Lead Information Technology Support Analyst
Mayvin, Inc. —Alexandria, VA
- $70,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Military
Quick Apply
Production Support Analyst
DANE LLC —Arlington, VA
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Field Technology Support Analyst
Allan Myers, Inc —Fairfax, VA
- Full-time
- Computer Science
- Construction site
- Mid-level
Client Analyst
Altum, Inc. —Reston, VA
- Email
- Product management
- Communication skills
- Entry level
- Referral program
Call Center Analyst 1
Iron Bow Technologies —Manassas, VA
- $18.00 - $19.23 an hour
- Background check
- High school diploma or GED
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
7d
Service Center Analyst
NuAxis Innovations —Sterling, VA
- Online Application
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
5d
Analyst - IT Service Management
Maximus —Tysons, VA
- $80,000 - $85,000 a year
- On call
- Mid-level
- 3 years
- AWS
- Paid holidays
- Disability insurance
12d
Technical Support Analyst (Tier II)
Revolutional, LLC —McLean, VA
- Full-time
- Computer science
- Computer Science
- Customer service
- Paid parental leave
- Health savings account
Quick Apply
Information Systems Analyst
F&A Technologies LLC —Arlington, VA
- 5 years
- Writing skills
- Office
Quick Apply
Service Desk Analyst
MKS2 Technologies —Arlington, VA
- $30 - $35 an hour
- Writing skills
- Mid-level
- Office
Quick Apply
2d
311 Call Center Analyst
Iron Bow Technologies —Manassas, VA
- $17.00 - $18.75 an hour
- Internship
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Service Desk Analyst
RIVIDIUM —Alexandria, VA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted

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Tech Support Analyst jobs near Ashburn, VA

Network Event Management Quality Assurance Analyst

CACI International, Inc. -
Springfield, VA

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Job Details

Full-time
$86,600 - $181,800 a year

Benefits

Health insurance

Qualifications

TS/SCI with Polygraph

Full Job Description

Job Title: Network Event Management Quality Assurance Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity: We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective monitoring and management of IT events to prevent service disruptions and maintain optimal system performance.

Responsibilities:

Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues.
Utilize ITIL frameworks to ensure that network event management aligns with industry best practices.
Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards
Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response.
Train and mentor IT staff on ITIL event management practices and quality assurance procedures.
Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality.
Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures.
Participate in the implementation and optimization of event management tools and systems.
Prepare and present regular quality assurance reports on event management performance to senior IT management.
Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
5+ years of related work experience
TS/SCI with Poly required
Strong analytical and problem-solving skills
Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI)
Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred.
Familiarity with ITIL framework and capacity management best practices
Excellent communication and presentation skills

Desired:

ITIL certification

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:
$86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

Tech Support Analyst jobs in Ashburn, VA

Network Event Management Quality Assurance Analyst

IT Analyst

Operational Support Analyst

Analyst III, Technical Support

Junior Client Support Analyst

Junior CIC Analyst

CIC Analyst

Service Desk Analyst

Lead Information Technology Support Analyst

Production Support Analyst

Field Technology Support Analyst

Client Analyst

Call Center Analyst 1

Service Center Analyst

Analyst - IT Service Management

Technical Support Analyst (Tier II)

Information Systems Analyst

Service Desk Analyst

311 Call Center Analyst

Service Desk Analyst

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